I have used Ecommerce Templates for almost 15 years and would never consider using any other shopping cart. Vince and Andy always respond quickly with any issues or questions you might have.
The cart features and service offered is exactly what my clients and I need. New features are adding all the time.
Review by Chippchen Cresner4 months ago
Having read a very negative review, I felt I had to give a counter opinion.
We started using Ecommerce Templates software back in 2005. In 2019, we are approaching 25,000 products in our catalogue. We have a turnover close to £2m.
I'm not here to pretend its easy - it requires a lot of time and effort, but thanks to the shopping "cart" software we chose, we've been able to build a deep understanding of the code and maintain it all in-house.
That is the main attraction of Ecommerce Templates for our company - despite the feature list growing considerably since we first started out, the core logic in the code remains consistent and is accessible.
Ecommerce Templates might not have all the bells and whistles of some of its competitors, but much of that is "eye candy" and in reality, does little to increase sales. What it does do, it does well.
We've toyed with alternatives over the past 14 years but prefer the logical code which has not been turned into a monster through over development, the approachable, down-to-earth ECT team and the fact that we own the software.
Here's to another 14 years and then I might be able to retire!
Review by WØALO4 months ago
Ecommerce Templates goes above and beyond with their customer service and support. They are constantly updating their software to keep up with technology and internet search changes.
I highly recommend this software and the company has been around a long time and stands by their product.
As web developers, this software is up to our high standards, and yet it is also good for individuals looking to add a cart to their website.
Review by Eastpak Murgatroyd1 year ago
This is the 3rd redesign of my site and have used Ecommerce Templates for the previous 2, designing 1 myself with very little knowledge, the 2nd being developed and designed specifically for me by a professional developer. These 2 have worked really well and have developed in design and functionality to meet the growth of my business.
Finally I needed to develop a responsive webpage that would meet the needs of modern computers, ipads, iphones and mobile phones. I decided to use the Responsive Design Upgrade Service offered by Andy at Ecommerce Templates and I must say he delivered a proffesional and effective website for the measly price of £378. This included the premium software and the labour required to complete the task. Having approached many companies to gather a number of quotes this service was by far the best option and having had many years of satisfactory support it was ano brainer. Thank you Ecommerce Templates (especially Andy).
Review by DaddyOcho1 year ago
Garbage Software & Being Held Hostage By Developers.
Will never again have anything to do with Ecommerce Templates. Between the runaround their developers, give you to the outdated software, and having to pay for support just to hear "no" is what your going to get invovled with. So many times we've requested simple updates and have been turned down. We've had enough of this company between the run around, the outdated software that compared to others that have been around for years, you always get, the response of "thats something thats not with the package" that you just paid $200 for. You have to pay for support which you have pay for all the time. One developer wasted 10 days of our time, took 5 days to respond just to give us the runaround and give an excuse lie saying they had too much of a workload and then forget about you. No one outside the ETC will touch this software and you will be held hostage between 2 developers that are 3rd party. Dont bother with it, switch to WooCommerce where there are thousands there to help you, thousands of scripts and you will get done what you have to get done. Cannot wait to scrap this piece of junk software.
ETC from what we've seen will always start to cry and attempt to get a website to remove negative posts that show them to be the true nature of things. They want people to buy their outdated software, be made hostage to it.
Review by Cued1 year ago
I used Ecommerce Templates for my online organic food business for 5 years. Although we had to close it down, I wouldn't hesitate to use them again. Andy was great and always so helpful. For me it was nice not to have monthly payments and "own" the platform that my site was based on. Upgrades were always worth it and the changes were always helpful. I also found that the site was faster than woo commerce plugins through wordpress.
Review by Dina1 year ago
A real support for every ecommerce ! Large variety of modern templates makes us win precious time and money not doing it by ourselves
Review by Anahid1 year ago
I have being using Ecommerce Templates for over 10 years. I have 5 business web sites and I use ECT for all of them. They work well for me and have helped grow our business to just under one million dollars a year. I integrate my orders with QB using THub which works with ECT. My customers like the sites and I find the control panel easy to use. It is a secure system and is updated on a regular basis so you are not left behind the times. Andy and the staff are very helpful as is the support forum. If you want a professional, and user friendly website ECT is the way to go.
Review by Simkeon2 years ago
Worse piece of software I've ever used to develop a website. Limited in everything EcommerceTemplates.com is still lost back in the 90s. Switched over to WooCommerce since I can get a handful of developers to reply to custom jobs in a mater of 12 hours. EcommerceTemplates, Good Luck trying to find one..no one wants to touch this software is what our experience comes down to. It lacks everything you need to run a modern website. From what we see that there's a release every 30 seconds because there's a problem here, then there's a problem there. In the middle of updating 3 more websites that we've told our clients to ditch this worthless outdated software, oh and not to mention you have pay $60 plus dollars for support, where WooCommerce they have load of people that have become experts (semi) just by using it. Hands down we've known we made the right decision to trash our copy of EcommerceTemplates and switch to woocommerce.
Review by Sacred2 years ago
Ecommerce Templates is the biggest scum company around. You go to buy there software and you'll find out that its nothing but the biggest bunch of garbage you ever spend $200 on. Just like the other reviews says, the more time you put into this software the more they hold you hostage. Want support, be prepared to folk over nearly $100 just to get a "yes, no, or you have to hire a developer". Every single time they make a change they strip out features that you need. Want them back? Sure pay $200 more to a 3rd party developer to get it back. And lets talk about support. You think that you shell out cash for support you'd get a phone number, no way they hide behind a forum where I've seen first hand in seeing people's inquiries go unanswered for months on end. This company will purposely lie, delete evidence that catching them in the act. If you contact a developer from this company, your 1 amounst hundreds that again if you want anything done you have to bow down to them. Buying Ecommerce Templates is the biggest mistake we've ever made, the second we found out that other better software packages were around we should of got ridden of them.
Review by Neishy Sahrakar2 years ago
Ecommerce Templates Will hold your site hostage for the smallest of questions. Their MOTO is basically pay us to get a yes or no answer. Developers will not answer questions and leave it blank for months at a time and Ecommerce Templaes knows about it and does nothing. First if you want a simple question answered, they refuse to answer it. They say oh you have to pay us $70 just to get a response in the forum. You say something, they have their jackles gang up on you and purposely contradict everything you say. There's no way of getting any type of support unless you folk over $70. Then when you do, they give you a BS answer, saying oh that's complicated, oh we're doing it in a next revision (which takes them years), or hire a developer. Then when you ask one of their 2 developers a question, it gets unanswered for months on end, leaving you stranded and held hostage by them. You go to complain what they do, they delete your account and all your posts because they don't want to be found out on what they do. They remove modules from every single update because they are too lazy to put the fixes into it. You cant take credit card orders that you want to process manual anymore because they refuse to pay for PCI. So what they do, they hand if off to one their developers that if you want that simple module, you have to folk over just as much money as you paid for this worthless program. If you paid thousands for a version for customization, and you upgrade kiss that money good buy and you have to start over. Their moron response is that if you want the code back go through every single file every single line of code and do a cut and paste, with no guarantee that it would work. Are you a programmer? no your a seller. So once again another idiotic solution offered by these people that their only direction is to suck as much money out of you for their worthless outdated software. In all honesty, stay away from this nickle and dime company. Go with WooCommerce, they are 1000x bigger than these fools and have hundreds of developers to help you immediately vs only 2 Ecommerce Templates have and both are not in the United States. The biggest mistake we made was putting up with ETC.
REPLY TO ECOMMERCE TEMPLATES : Oh boy what lies upon lies. First they admit that YEAH YOU DO HAVE TO PAY for their crappy support. 2nd your developers are non existant. 3rd you refuse to reply and answer questions from PAID customers who have your software. You hold everyone hostage. When you pay because you have no choice they give you one word answers. The fact that we've been held hostage for years because of you and have not been able to do anything with our website because of you and your developers is the reason why we're leaving permently. Your vultures gang up on other sellers and importantly, you purposely delete all evidence when someone posts a negative review about you cons!
REPLY TO THE REPLY. Lets add liars to the review of Ecommerce Templates. Oh its a complete lie, because they deleted every single post from their support forum regarding everything we said. So lets add deceptive business practices to the list. The fact that you refuse to answer questions unless people pay for for it is a joke! You purposely deleted every single forum post to cover up your lies! In addition, not only are we saying it, others have said the same thing. You go on and on and spread lies because you just want people to buy your low grade software, lead them into a false sense of security, then become trapped!
If non of this was true then we'd have no reason to leave this negative review. The fact that we had enough of being held hostage from your company, refusing to answer yes and no response, the fact that you purposely deleted posts to cover up any accusations (and you know you did!) it just proof of how shady of a company you are. You'll do anything to have the truth removed from a site.
Review by Webi2 years ago
We are a mom and pop, and have used the Ecommerce Templates platform for five sites since 2004. Andy and his team have consistently provide a superior product and an incredible support structure for their software.
In addition, there are outstanding add on's available to the platform from really talented 3rd party developers.
We are delighted to be a part of the ECT family of sites, and look forward to working with Andy and his team for years to come.
Tiger Motion, Inc.
Review by UbiCrea Camillin2 years ago
We've been with Ecommerce Templates for 10+ years and their templates and support could not be better. Their templates are updated frequently to stay current with security and SEO needs, plus adding tons of additional features. I have never had an after-sale problem that was not handled quickly and by a support person that really cares. This is SO rare these days and I treasure my relationship with ECT and would never even consider going with another company for my webstore needs.
Review by Jahangir2 years ago
I have used Ecommerce Templates shopping cart software since 2007 when I first built my online store. I am not a professional website designer but the software and excellent support allowed me to get up and running very quickly. Over the years the shopping cart software has been regularly improved and updated to take advantage of the latest web developments and to remain compliant with all the latest SEO and security requirements etc.. Building my own online store with Ecommerce Templates has allowed me to constantly develop and improve my site with support when I need it and minimal initial and ongoing costs.
Review by Mtc2 years ago
We have been using Ecommerce Templates now for well over 10 years and have found them to be the best (and we have tried a couple of others). The templates and admin area are easy to use and the support forum is excellent.
I've recently had my website updated so that it is mobile friendly and Andy has done a brilliant job with it. I was a little reluctant to get it done as our site is not your normal run of the mill type site, but fair play to Andy, he was super quick in getting things done, helpful with suggestions in how to make it better and the transition over was so smooth!
I wouldn't hesitate in recommending ECT to anyone and we shall certainly be continuing to use them.
Review by Evanilde2 years ago
I have learned a lot from them. Always good help!
Review by Valerica3 years ago
I am a web developer, and have been using ECT since 2006. That's over ten years of using ECT for every single one of my clients' eCommerce solutions. I have one client in particular, a dog training service, and with the help of the amazing ECT support staff, developed a custom database and hooked it in to the ECT code and database - and it's been running smoothly for over a decade. Not a single upgrade has failed.
And the best thing about ECT, unlike some other "free" shopping carts out there, is that they stand behind their work - the forum gets questions answered usually within a day.
And if you're in the United States and have any reservations about purchasing this software because they're in the UK - please don't. They are more accessible and available to answer questions than my next door neighbor. I don't know how they manage this without a staff of thousands, but they do.
Jill Olkoski, MA, BSME, BSCS
Aldebaran Web Design, Seattle WA
Review by Dicanot Walbourne3 years ago
I m a web developer andI have been with ECT for almost 10 years. The support team is quick to help and goes above and beyond always. The shopping cart is one I always recommend for its reliability, flexibility and support. Now that ECT also supports Wordpress, I don't know how any other software platform for Ecommerce can compete!
Review by Shew3 years ago
Ahimsa Dog Training has been using the ECT store for over a decade and we have consistently been pleased with their product and support.
- software is reliable
- support is incredible (timely and knowledgeable) Andy ROCKS!
- great new features
- easy to customize
We tried WooCommerce and we were NOT impressed. Go with ECT you will be much happier.
Owner of Ahimsa Dog Training
Review by Mucked3 years ago
Any time I have been stuck, the technical staff and the forum members have been more than helpful. We have been using these templates for over 12 years and have been very happy.
Review by Kazunori Santalla4 years ago
I've used Ecommercetemplates for at least 8 years. I've compared the cart to others such as WooCommerce. ECT is a far greater value and comes with a complete set resources for both the customer presentation and the order managment panel. Support is ALWAYS top-notch. In these 8 years, the support team responds promptly, accurately, and professionally.
I've started with a Dreamweaver template, and have upgraded and added the Responsive templates and the WordPress templates. All platforms are exceptional. I do not hesitate to recommend Andy, Vince, Sinbad, and the rest of the team at Ecommercetemplates.
Review by Feyi4 years ago
The ingredient to achieve excellence for any company is excellent product, and excellent service & support, and I have found it all with Ecommercetemplates.
I have been using Ecommercetemplates for over 6 years without a hiccup, and I find it very easy to use with great features and functionality that are essential for my business. I have gone through many security and feature updates, which makes me feel confident about the backend of the shopping cart, and take advantage of the new features provided with each update.
Recently I had to upgrade my shopping cart template to a responsive design so it will work well with mobile devices, as mandated by Google. The support I have received from the Ecommercetemplate team is bar none. They went above and beyond the call of duty to accommodate any request made in a very timely manner, and without any hesitation. Answering questions is one thing, but being proactive with recommendation and suggestion for a successful transition is beyond just a good service, you know they take pride in what they do.
Running a successful business takes a lot of time and effort. I'm happy to say that my shopping cart maintenance and daily operation does not require a whole lot of time. I would recommend Ecommercetemplate without hesitation to anyone who wants things to just work, without spending endless hours to make it right.
Review by Zirkia Zoquier4 years ago
I started using Ecommercetemplates after several disappointments with other shopping cart software. Some carts looked nice but lacked the features I was looking for. Other carts had nice features but were horrible to use and came with bad support. And finally after finding a cart with the features I liked with good support quickly discovered that it was very expensive to have.
So discovering Ecommercetemplates was a joy. I have always had excellent support even when I have pushed the product to its limits. They have helped me do some very interesting things that I couldn't do in other cart software. And I especially like owning the software as opposed to paying huge monthly "rental" fees as most companies do.
Very affordable as well.
Review by Iglal Zoli4 years ago
We have been using Ecommerce Templates since 2003 and have seen many new features added over the years allowing our online business to compete with the bigger stores. The support from the ECT team is fantastic going above and beyond making it a first class company. I would and do recommence Ecommerce Templates to anyone looking for a shopping cart for their site.
Review by Khetal4 years ago
I have been using an ecommerce template for 4 years now and have found it easy to use - from initial set up through to updates and general maintence.
Before you choose the template you want you can play around with the 'demo store' it's a great interactive feature which helps to familiarise yourself with the layouts of both the storefronts and control panel.
There are also loads of video tutorials which act as a step by step guide to go through all the main steps of setting up your site and enhancing your site. (I've used these many times when a written tutorial has gone over my head!)
Once everything has been set up and your store is live, the support in place from Ecommerce Templates is excellent - the forums (which are just one click from your own admin control panel) offer advice for those just starting out (like I was!) through to the more seasoned pros. There are updates available on a regular basis too (again, accessed through your own control panel)
Overall, Ecommerce templates gets a massive thumbs up from me - highly recommended!
Ecommerce Templates is rated 4.0 based on
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