Purchased in stock sunglasses 10 days ago,
My account was debited immediately and still can not be track this order
I am in the Midwest and its only coming from Miami
Questioned this and they still have not responded as to where
my order is,
Review by Zagor1 year ago
The actual product, the Oakley sunglasses, are great. The reason I shopped with e-Butler was due to the competitive price and 'free shipping'. However, I then received a delivery card through the mail to my home address in the UK stating that I owed £21.36 ($28.49) to Royal Mail for postage and handling before I could receive my parcel. Maybe I've been naive, but I thought free delivery was free! Anyone outside of the US, especially the UK, should be cautious before ordering.
Review by Vignas1 year ago
I would recommend this company to everyone! I found a pair of beautiful Tag Heur glasses reasonably priced and shipped immediately and well packaged. Love them and will order more!
Review by Hagit Layi1 year ago
Great prices and the products are authentic. Would recommend this website to friends and family. I will buy it again. Thank you.
Review by Sevegne Bakkalinska1 year ago
Been a month and have not received anything. Phone number out of service prolly got scammed
Review by Liwaa1 year ago
Great price. Quick shipping. Love my tory burch sunglasses
Review by Marihøno1 year ago
Great store !!!
Review by Monlb Pioneers1 year ago
The sunglasses shipped by ebutler were not the sunglasses ordered. It took 3 emails, and two attempts by phone before I could get action. Although frustrating when eventually I spoke with a representative I am very pleased to state ebutler resolved the matter very satisfactorily. The ordered sunglasses were by now out of stock so they offered a financial compensation that was more than fair. For this reason, and despite some early frustration, I am giving them 4 stars.
Review by Mohammedreza Daubenfeld1 year ago
I like it 😎👍
Review by Heimata1 year ago
First interaction I made with the company was through the chat on website. They replied promptly. All the info I needed was given without delay. Agent code name Eliezer. Good job. I asked for a few images and provided my e-mail address. Lets see whether they get back to me. I will keep updating this review till the product is delivered. (That was on 7th June). However after few attempts, they sent all requested images. 19th June. Ordering today. Will record the full customer Journey step by step :-) Good service so far other than a slight delay to get back to me with images. (19th June)
Placed the order on 19th June. Confirmation mail with a proper invoice came without delay, No issue with credit card. secure and safe.
Good arrived even before the delivery dates promised. Goods were in excellent condition and I verified it to be authentic. Great seller! I would recommend.
Only issue is they are late to reply to emails. If anybody from e-butlershop is reading this, please get your email reply system in order. There are enough software around to track support services/emails. I am a COO of a company and do management consulting as well. So trust me, replying ontime and keeping your customers informed go a long way!
If you look at negative comments, almost all are related to communication
Review by Thann1 year ago
Fast delivery and beautiful sunglasses. Only downside was I got a £15 customs charge added in order for me to obtain my sunglasses.
Review by Bafford1 year ago
Excellent customer service! I ordered a pair of glasses to London and got them no bother
Review by WilliamHughes Gurschke1 year ago
I made a purchase.
The payment was taken from PayPal.
ebutler then refunded my money with no explanation given.
I emailed asking for an explanation..?
I haven’t received any response in seven days.
Very unhappy with the service.
Review by Robertas1 year ago
Product arrived in good time, but was not sealed and not complete, the free delivery cost me £36, £28 unpaid import duty and £8 handling charge. I have e-mailed e butler about the product not being complete but a week later and I have had no response, VERY POOR. I would NOT recommend e butler
Review by Vichel1 year ago
Good prices and very prompt delivery. As a UK purchaser I had to pay £17 of customs related charges were added before item could be delivered in U.K. which meant the total cost of the glasses was £60, still cheaper than Oakley U.K. prices so worth it. Because the last part of the delivery is handled by Royal Mail the charges included a default £8, poor value from them but not the fault of the seller. Overall the seller is very good- just be wary of U.K. import taxes and fees if spending a lot.
Review by Aureelynn1 year ago
I would rate them 5/5 but as they never answered my emails as far as I am aware they only get 4. The reason for the email was tracking my package. Once it arrived in the UK I lost sight of it. By luck I found it was with Royal Mail and then tracked it down.
Product no issue with at all, very good.
Review by KeonJoo1 year ago
Quick delivery from the states didn’t know I would have to pay import tax which put 25% on the price of the sunglasses
Review by Bafford1 year ago
This has been the worst experience. My glasses have not arrived. One delivery attempt and then we emailed to arrange new delivery and watched tracking as they went back to USA. We have sent numerous emails and no response from you. Please contact us in response to this complaint or we will cancel order, report to PayPal for refund and leave negatreviews on all your social media sites. Very very very unhappy experience.
Review by Intaj1 year ago
Customer service was just great! All questions were answered. I really needed the frame and I received it within a couple of days. Also, just as important, the item was as described! Will do business with them again and would recommend them to my family and friends.
Review by Shofienterprisellc1 year ago
Great price and service.
Unfortunately I got stuck with customs bill in UK. My fault for ordering from overseas
Review by Cycleworks1 year ago
Item did not ship. No email communication back to me. Still waiting on money back and a reply. Do not buy from them.
Update: Money was refunded to me through Paypal resolution team. Still no response to emails - I have sen multiple. There is no 'taking care of me' as stated in the response to the review. I will never recommend this business to anyone.
Review by Marylisamikeysammy Quash1 year ago
I am not complaining about the product because it still hasn't arrived.However,according to the tracking details According to the tracker the item arrived in the UK at the UPS facility in Langley HWDC at 7:02 AM on Monday 26th of March. A week and a half has elapsed and I cannot see any sign of movement on the tracking ap. I do not think this is good enough. Additionally, I wanted the item by no later than this Friday because my ophthalmologist is visiting me on Sunday and I needed the frames for him to take the measurements in order to have the prescription made. I will now have to wait for a considerable period of time before this can be done if the item had not been delivered by tomorrow..
Review by ZeeRam1 year ago
I ordered some sunglasses on 10th March to be delivered to the UAE. The tracking status says they are still in America and haven't moved since 22nd March. Emailed 5 days ago to request a delivery date but no response.
Your response simply isn't true. Firstly, the items are being shipped to the UAE, not the UK. Also, you did not ship the product the same day, but two days after I ordered. The tracking tells me this. Thirdly, the problem here is the time it has taken you to respond and the fact that you are not being honest.
I didn't want a refund. I wanted the item.
Review by Carold1 year ago
Fast & professional!
Review by Lanyu Jyrala1 year ago
Very satisfied with the overall service, if ever need another one wouldn’t hesitate to buy from this place.