The price at the moment of booking is not conform to the final price of the trip and you don't get any information on the difference (no answer on mails, FB or somewhere else), very bad service!
Review by Olivieraaa Sentocnik2 years ago
As often, this website is okay if there are no problems with your trip. But beware if something goes wrong!
I had booked a business class ticket to the US for 3000 eur. My flight got cancelled and I could not be rebooked, so my ticket got cancelled. I asked ebookers to refund my money, they needed one month with every now and then an email with some kind of lame excuse, to finally tell me they are not paying me back and I need to ask the airline. Then why am I booking through a travel agency?
The airline saw I had booked the ticket through ebookers and insisted I ask ebookers for a refund. The both kept on pointing at each other, refusing to pay me back.
Finally I filed a complaint against both and I claimed my money back from the credit card company. Mastercard paid me back within 2 days.
I would not recommend ebookers to anyone! Just book at the airline directly.
Review by Tearlynn2 years ago
The prices may be good sometimes, but you are not able to know if your travel operator is really good, until you got trouble during your vacation.
We booked a hotel in Tokyo, that was not as good as described on ebookers.com . It was loud and dirty and.... . We had this room reserved for over three weeks and asked early for support, to find another hotel. An easy task for a big operator (Expedia).
You want to know, how they handle such (multiple) requests? They just ignore you. Great job.
Let me give you this hint: The ratings seem to be manipulated, as they were not even close reflecting reality. So pay a bit more and book your hotel somewhere you can trust that everything is ok. Our vacation was hell. Thanks for this "nice" 22 nights!
Review by Hgvhgvvgg Louhis2 years ago
I booked 4 months ago a rental car via ebookers and since then I am receiving promotional mails from that company. Neither the website nor the mails offer the possibility to unsubscribe. I even contacted ebookers support without any reaction. Will be the last time I used ebookers, I didn't think in 2016 spam would still be a method used by b2c companies.
Review by Ulayne Homeniuk3 years ago
Worked out really well. Thanks.
Review by Chahbar3 years ago
Simple to use
Review by Buyingforafriend3 years ago
Writing these words has taken longer than holiday booking via Ebookers!
Review by Suebolus Hudspitk3 years ago
Provides excellent service. Easy to navigate, various types of payments
Review by Besso3 years ago
Please make your website available in English, too.
Review by Springpaw Worldley3 years ago
I will us this agence ebocker again to bay
eticket later .
Review by Ruth Greenwood Trevidic3 years ago
Toll toll toll
Review by Shamaneka3 years ago
The website is quite clear and the payment is easy. There is only a drawback that they charge 12 euros if you pay by a credit card.
Review by Lohja3 years ago
I have done my booking via phone at your service center. Was perfect! Thanks
Review by Bhuey3 years ago
Booking was smooth and without any hassle :)
Review by ChrisBCritter Cramey3 years ago
I have booked a flight from Germany to the US. Ebookers offered the best flight connection at a good price.
Easy booking procedure.
The only thing I didn't like was added cost for credit card payment (+19 EUR). Other German websites show these cost at the very beginning before starting the booking process.
Overall, 4 stars.
Review by Skategirlie3 years ago
I'm booking with ebookers all the time. Only had good experiences with ebookers, everything went always perfectly well!
Review by Meelan3 years ago
I have been a customer with you for over ten years and have booked my flights only with you.
Review by Yian3 years ago
Service tip top!
Review by WaleFit3 years ago
Great and helpful customer service!
Review by Semaka Ruslanov3 years ago
Efficient and friendly customer service
Review by Mujtaba3 years ago
Booking. com is easy to use, reliable and if you have an account you caneven save on special deals.
Review by Bestco3 years ago
Review by Garmai Ortu4 years ago
I would like to see on the first view how much it cost. But your page is shows at the end how much its really cost.
Review by Cpt4 years ago
Tried to book a flight via Ebookers online but credit card failed even though there was no problem with it (I confirmed this my credit card company). Rang Ebookers to make the booking manually. First guy entered all our data very, very slowly, constantly repeating things. When it got to the point of initiating the booking his computer didn't work and after repeated attempts he had to give up and transferred us to a colleague. I had to listen to Music On Hold for 10 minutes before the second person answered. I then had to repeat my booking in full, which again was painfully slow as the guy constantly had to repeat words and letters. Finally the booking went through after approximately one hour! All in all a very painful and unpleasant experience which is a pity because my partner and I use Ebookers regularly.