Ebookers Reviews

I booked flights with e-bookers which included four flights from the UK to mexico with internal flights while I would be in mexico.

I have two middle names. In transferring my name to the aeromexico booking, ebookers mangled my name, making one of middle names my surname and removing my surname entirely.

When I first got the confirmation I assumed my surname was missing because of the length of my full name. When I came to select my seats a month before the flight I noticed the entire surname missing.

I immediately called and explained the issue. After TWO WEEKS of messing around with forms, sending them copies of my passport, being on hold for an hour every time I called them, them hanging up on me CONSTANTLY and them repeatedly asking for my 'marriage certificate to explain why I had change my surname' (I hadn't). They finally sent me a curt email to say the airline wouldn't change the name at all and my only option was to cancel the £570 ticket with a refund of £70 in taxes only and rebook a ticket for £1000. £500 wasted and an extortionate £1000 basic economy ticket. I called them in tears, the guy on the end of the phone hung up on me. I called again still in tears, the guy said he would 'try one last time to ask the airline and would call me back'. He never called me back. No one ever replied to my emails after this.

Completely at a loss I guessed the email of an executive leadership team member of the airline and explained what had happened. Within an hour he had replied and asked for my number. Within another hour his assistant had called me and my ticket had been cancelled and a new one issued free of charge. I was speechless - how could ebookers have let me down so monumentally.

Essentially, ebookers are more than useless. They are heartless and completely incompetent. Aeromexico are golden and have a customer for life (but one that will be booking directly and avoiding expedia/ ebookers).

Failed to pay out £157.00 cash back through topcashback. I only booked through ebookers because they were £50.00 cheaper after taking into account the cash back deal.

Scams customers with wrong information in their ads and even their booking page, the only reason I'm not suing them for fraud is because of the time and effort it will take.
Heartily recommend Flugladen.de, their booking information is always totally transparent and their prices are even better!

Vorsicht, Betrugladen! Locken Kunden mit falschen Info in ihren Werbungen und Buchungsseite an. Wenn ich ein Anwalt wäre, hätte ich sie bestimmt wegen Betrügerei verklagt.
Lieber bei Flugladen.de buchen. Die Ticketbedingungen sind immer ganz klar und die Preise sind da sogar besser!

詐騙公司，用錯誤的廣告和網站購票資訊來騙顧客上鉤，要不是德國法治不力，這種爛公司早就應該被告到倒閉。
推薦到Flugladen.de購票，那邊的價錢甚至比這個網站低，但購票資訊都很清楚沒有隱瞞。

Shameful! Twice have I bought one way tickets from Switzerland to the US and back. It was short notice because of a family emergency. I looked around for good rates and ebookers had -nominally- the best deals. Both times, I picked the flight and all the options and proceeded to check out. Both times I bought the flight. The system took its time and the came back telling me that the selected rate was no longer available and that I could have the same flight for a slightly higher rate. In the second case, the rate went up and the checked luggage I had picked was dropped (I have to go and buy checked luggage separately now). This kind of behavior is disgraceful and damages all online merchants. In the past I made good experiences with ebookers, but I did not have to buy tickets in a rush for an emergency. I have to wonder if last minute purchases are subject to this kind of behavior.

I booked a hotel in Guildford for 17th Dec and was charged £149.01 by ebookers. When I arrived the hotel they charged by additional £127 as they confirmed that I wasn't charged. Only after a few days I noticed on my credit card statement, that I was charged twice - once by ebookers and by the hotel itself. If I would have missed it on the CC statement, I was about to pay twice for the booking. Wont use them again, even if they quote cheaper price.

Booked a car for ANR Robinson Airport, Tobago through Ebookers, before leaving I thought I better find out the location of the rental office at the airport, there was no useful information on the booking documentation.

I looked on the Europcar website which gives a map which shows the office in the middle of the runway ! this is obviously not correct, the only written information was an address which I could not find on Google Maps.

I contacted Ebookers through their website and received an email reply to say the office was 2.5km from the airport despite the fact that the office was supposed to be “on airport” when I booked. Several emails later I still had no confirmation of the location of the office, one of their replies suggested I telephone Tobago to get the info, another suggested I cancel the booking.

When we arrived we found the office was indeed at the airport.

Ebookers were most unhelpful.

If I could give zero stars I would. From the moment I booked the holiday and the poor advice on the hotels location when travelling with young children was awful. The the transfer I booked thorough them was 20 mins late and I was there with two under 7’s and a teenager. Complained and they were so dismissive. Lucky for us the hotel and staff were brilliant.
Ebookers Insisted we continue to use the same transfer company on our return and if again they don’t turn up they would consider a refund. So the transfer turned up in time in a broken down van. With the whole back window smashed out and glass still hanging off.

After complaining they simply said thanks for the feedback. I mean seriously. Dont use them if you are travelling with a family especially children. Their safety and comfort means nothing to this company.

First and last time I use them.

There is no point for their existence other than to skim off fees. I had an issue with a fraudulent car rental "damage" claim with Budget rental car. I made the reservation with Ebookers. They told me there was nothing they could do and all they did was make reservations and take my money. At least they are honest that there is no point for their existence.

I've been a loyal ebookers member for years and have booked dozens of flights, hotels, car rentals, all sorts. Never had any issues. Excellent cashback rates with Quidco, coupled with Bonus+ money off future bookings - win win!

Scams customers with wrong information in their ads and even their booking page, the only reason I'm not suing them for fraud is because of the time and effort it will take.
Heartily recommend Flugladen.de, their booking information is always totally transparent and their prices are even better!

Vorsicht, Betrugladen! Locken Kunden mit falschen Info in ihren Werbungen und Buchungsseite an. Wenn ich ein Anwalt wäre, hätte ich sie bestimmt wegen Betrügerei verklagt.
Lieber bei Flugladen.de buchen. Die Ticketbedingungen sind immer ganz klar und die Preise sind da sogar besser!

Flugladen.de

NEVER COLLECT NIGHTS/POINTS WITH HOTELS.com or EXPEDIA COMPANIES.

They can ban anyone and let them lose their collected nights and dont pay out your money.

They did that with me and I cant get my money back since last year they keep telling me to wait!!!

I reported them to BBB.org and www.ripoffreport. to get my money back!!

Horrible experience. My money was stolen. I went to a “ hotel “ booked by ebooker.com in Phi Phi, Thailand. I m a victim of a scam. I raised a concern with ebookers but no refund of my money and they still advertising this property. Try to avoid this website as u will be mistreated.

Ebookers said you can cancel your flight before the next day. I canceled my flight 30 minutes after I notice an error. The man said everything was taken care of and that he would send us an email. Never got the email, called the next day new person who gave me a fake name said it was all taken care of and he would send me an email. Never got the email. No other way to contact but by phone. I'm out 600CHF. These guys are real cooks. Stay away from them.

Don't book with them!

They add fees in the booking without disclosing them. So you assume that it is the actual price of the flight but in reality it is always inflated with additional fees not disclosed during the booking but then billed on your credit card.

Just a rip off!!

After booking a hotel through ebookers, we arrived in Thailand only to find out the room we paid ebookers for could not accommodate the family! Despite several emails and other means to contact them they did not respond to a single query. They happily took the money and then we paid through the roof for extra beds at the hotel. I even left a review of our stay through ebookers which they failed to publish! They are dodgy, simple as that. Ebookers are scammers, AVOID AVOID AVOID!!!!

I did read some of the other reviews, and was slightly worried, because I had already placed a booking with Ebookers.

I did not experience any problems during the booking, and Ebookers did give me a cheaper rate than had I have booked with Turkish Airlines directly.

I would agree with the idea that using a broker complicates things if something were to go wrong with a booking.

I have used Ebookers for many years. The staff I’ve dealt with regarding queries have always been first class and exemplary.

In my opinion there are many Companies that could learn a lot from Ebookers customer care.

I’ve read other people’s reviews on here, however, I can only share my own honest experiences to date. I’ve never had any bad service and one can only hope that this continues.

I have previously booked two holidays with ebookers this year. To be honest I have had no issues with the holidays however I booked them both through Topcashback,co.uk and still not been paid any cashback.
One transaction has tracked but has stayed as 'confirmed' for months following the holiday. The other failed to track. So that's £190 of cashback that I have been denied by using ebookers. I could have booked the same holidays through Topcashback with other operators and got the cashback so do not use eBookers.com
They will not communicate with me about it.

Made a booking at hallam rooms in Boston then cancelled it due to a mix up of dates. They still took the £48 from my account 3 weeks after my cancellation. They also work closely with hallam rooms in Boston and smart move hotels in Boston. Do not trust or use any of the above. They are liars and thieves

The issue that I have experienced was: We had purchased two return tickets for travel on the 25th July 2019 at a cost of £1401.08. The flight was scheduled LHR- AMS - PEK - TAO. The flight was Cancelled due to a fuelling problem at Amsterdam. The flight from LHR to Amsterdam was also Cancelled due to this. Having contacted KLM and China Eastern Airlines we were told to contact the Travel Agent, Ebookers, and request a refund.
This was on: 26/07/2019

The agent at Ebookers said they woud process the refund which would take 2-3 weeks. We called them again at 4 weeks and were told, "Sorry, but it takes 8 weeks". When I asked why we were told 2-3 weeks we were told, "It normally takes 2-8 weeks". At 8 weeks with still NO refund I called again. The agent this time said, "It takes upto 12 weeks!!" At 12 weeks and STILL without the refund I called again. They told me they were having "system issues" and to call them back in 2 hours. This happened 4 Times on Wednesday 16th October. When I called them the next day they said, "Really sorry, the refund wasn't done, our RefundsTeam are processing it again and it will take ANOTHER 2 - 12 WEEKS"!!!

The service has been appalling. I urge customers looking to buy your flights of holidays with this bunch of crooks to reconsider and to not do so.

Mazhar Siddiqi

Booking Reference US9LA44 - ITINERARY NUMBER: 7411443553990

Great company, always use ebookers and being a platinum member is the best, I've even got refunds for cancellations when I wasn't suppose to

Terrible service. These people should be shut down for fraud and incompetence!!!!!! I lost over 400 USD with this company. I wish I would have read the reviews before I did business with this site.. I beg of you please who ever reads this don’t do it. You’ll be sorry in more ways than one.. I take some responsibility because I should have read the reviews first. So shame on me for not doing my homework. STAY AWAY FROM THEM!!!!!!

AVOID AT ALL COST, AS IT WILL COST YOU DOUBLE, THEY DID NOT TELL ME THAT 1 EXTRA 25 PRE-PAID WAS GOING TO COST ME £550, WHAT A JOKE, THEN THEY FAILED TO TELL ME THAT THE AIRLINE THEY HAVE PUT ME ON DOES NOT SELL ALCOHOL AND THE COUNTY OF MY TRANSFER TO FINAL DESTINATION ALCOHOL IS PROHIBITED, WHAT A JOKE! PUTTING ME AT RISK OF GETTING ARRESTED WHEN CONNECTING ON TO MY ONWARD FLIGHT!!!!!!
THEY HAVE HAD ME ON HOLD FOR OVER 2 HOURS WAITING FOR SUPERVISOR AS THEY CANNOT OFFER ME SOLUTION, PLUS THEY INSISTED THAT THEY COULD NOT MATCH MY DATES, FURTHER INCONVENIENCING ME, SO I PAID OVER £1000 PLUS FOR MY FLIGHT, THEN i CHECKED A FEW HOURS LATER TO ONLY TO FIND THE FLIGHT ON THE DATES I WANTED FOR £300 CHEAPER, COMPLETE RIP OFF, CUSTOMER SERVICE AGENT IS LIKE A FRICKIN ROBOT TALKING NONSENSE AND SAYING HER MANAGER IS ON ANOTHER CALL AND OTHER CUSTOMERS ARE WAITING, WELL AM IN NOT A CUSTOMER??????????/ SHOCKING SERVICE

If I could give zero stars I would. From the moment I booked the holiday and the poor advice on the hotels location when travelling with young children was awful. The the transfer I booked thorough them was 20 mins late and I was there with two under 7’s and a teenager. Complained and they were so dismissive. Lucky for us the hotel and staff were brilliant.
Ebookers Insisted we continue to use the same transfer company on our return and if again they don’t turn up they would consider a refund. So the transfer turned up in time in a broken down van. With the whole back window smashed out and glass still hanging off.

After complaining they simply said thanks for the feedback. I mean seriously. Dont use them if you are travelling with a family especially children. Their safety and comfort means nothing to this company.

First and last time I use them.

In a messed booking on the 28 Nov 2019 (overbooked), been relocated to nearby hotel by customer services after hours on the phone, walked in the night in a heavy rain to a new hotel. Promised 50 pounds compensation but never got it. Wasted time and made phone calls on the 30th and 2nd of Dec, received 50 pounds coupon after several phone calls. Ended up talking to Mohsin who helped us sorting all out. He is very helpful. Thanks to Mohsin on ebookers.