EBay Reviews

The Intro

A return was raised (ID 5167275037 ) was raised early morning on 26th Nov and immediately escalated into a case at 9.23am, case ID 5252663716. Then I received an email from Mary at eBay Customer Support team asking if I have received a return from the buyer. I duly replied to it stating I have not had any communication, nor a return from the buyer. I wasn’t even aware of any issues with the sale.

The incompetence starts

A few minutes passed since firing the reply, still no response from Mary or any members of CS. Then I received an email saying the case was decided in buyer’s favour and the money was debited from my account.

Going through the motion

So now since no response was given to my email, and the case doesn’t have information about why the buyer wishes to return it or any tracking details showing for that matter, the onus is on me now to call them and sort out their debacle, right!!
Farce begins

1. So I called, I spoke to a gentleman and I explained the whole “saga” who didn’t have any idea what was going on! But promised to pass on the details to the “Appeal team”. A few minutes later I was passed on to Moreen at the appeal team, who didn’t have any idea why I was passed on to her! Such a professional phone handling skills. So now I had to spend another 15mins explaining the case all over.
2. After about 20mins, she said she can see the tracking shows the buyer sent it back to me on 29th Oct. So I asked
a. when was it delivered? She said on 29th Oct
b. Was it signed for? She said yes
c. How could the buyer send a return a MONTH BEFORE I even dispatch it?! It didn’t click to her. So I had to repeat the question 3 times before she got it
3. I couldn’t deal with the monotonous and robotics tone anymore and I asked to be transferred to a manager, hopefully with some common sense. But she promised to deal with it and reverse the outcome quickly, so I spent another 15mins in the freezing cold waiting for her to open her eyes to the undeniable truth: We are all being conned here by the buyer who is evidently enabled to abuse eBay protection programme by ridiculous button pushers who aren’t prepared to look at facts before deciding a case.
4. Still it’s about end of play today and no refund or email to confirm what has been decided sent yet, and it seems I’d again have to call them and explain things over to another member. It’s beyond me ….

The “Sellers are crooks” mantra

The fact that eBay decided the case in buyer’s favour in such a quick manner and without even replying to the seller with tracking gives me the impression that we (sellers) are being taken for a ride here by eBay. We are simply the black sheep in this equation.
eBay is more than happy to take their fees for the sale, NOT refund the fees for a return. Yet when a buyer raises a “fraudulent claim” like the one I have had their CS team doesn’t seem motivated to assist at all. And it’s upon on the seller to call, explain the outrageously glaring mistakes and breach of trust and business terms their team has done, chase and chase for the refund, YET better we are not even allowed to leave feedback for the people who actually have done the mistake and set us unnecessarily on the goose chase!

eBay is not for professional sellers

It is clear as day light now; eBay is simply more geared up towards selling used product occasionally. If you’re thinking of becoming a professional seller THEN you must go to a more business oriented, business building relationship platform such as Amazon or Onbuy which will be my next target

Although eBay is working to clean up their reputation, they still have a long way to go. Too many unscrupulous vendors misrepresent their products or sell fakes on this website (e.g., flash drives). Additionally, I receive email offers that come directly from eBay with coupon offers that do not work!

Let the buyer beware! If you’re looking for discounted products online, consider using Amazon instead.

Make sure you dont want to cancel an item. I started cancelling the item 2 minutes after purchase, they say you have an hour to cancel items. I assure you this is not so. I also emailed Ebay and the seller numerous times and only 5 minutes after purchase. But to no accord the item was shipped. Only promissing me my money back after i return the item which would take a minimum of 3 months. And probably deducting some amounts for shipping. This is ridiculous. I receive way better service from Wish and people say Wish is bad. Wish is the best online shop after this experience.

Received damaged product neither seller or Ebay would make it right will be using Amazon.com from here on.

The WORST. There should be a ZERO star review. I never write reviews, but this is a warning. Customer service is non-existent. There is NO phone number to call. No one calls you back. The online chat is automated responses that do not address any questions/concerns. DO NOT waste your time and end up with a mess.

I paid $54.69 for an empty 2 inches by 2 inches cardboard box and EBAY didnt do anything about it. I never got the product I paid for!!! The seller JIAMENGEL continues to sell on ebay with 99% positive feedback from probably his mother and the rest of the other thieves he associates with while he hides in CHINA.

Sold an ipad, buyer opens dispute with ebay saying never received even though tracking clearly shows item was delivered, ebay just issued refund anyway and took the money from my account

ebay is a prolific online shopping/auction site that, while popular, has numerous problems with product manipulation, bait-and-switch scams and other issues (https://edition.cnn.com/2020/09/27/tech/ebay-cockroach-pig-mask/index.html)

Their site is also vulnerable, at this time, to drown attacks:
www.bbc.com/news/technology-35706730

Buyer beware!

Absolute garbage! I will never use eBay again. I won an auction item and tried to pay for it and it kept saying my payment could not be processed. I used my credit card, debit card, pay pal, apple pay and none of these transactions went through. I have spoken to eBay 2 times in which the first agent Mallory was a complete waste of my time. She did nothing for me. The second call the agent even stated that this was a glitch on their end however there is nothing they can do to fix it. I have followed all their instructions and checked over and over that all my information was true and correct and that I had sufficient funds on all my forms of payment. I have contacted the seller and they state that all their payments have gone through and never had this issue. I even called my bank to make sure there was no holds or anything on my accounts. eBay customer service is the crappiest and they will not even fix their own issues. Therefore as a new buyer I get a bad rap because I can't pay for merchandise due to their own glitches. This is totally unfair and I will never ever use them again. I thought maybe I could save some money but I would rather take that money and spend it elsewhere. Horrible website!

We used to sell on Ebay several years ago, and it was great. There was a tiny percent. selling price fee when the item sold, no matter how long it was listed for. Then Ebay changed hands and we found we were being charged monthly fees for every item we had listed at the end of the month. We removed them from sale. Sod that for a joke. As buyers, we've had no problems. On the one occasion we did have to talk to someone (after the new owners took over) it was a pain, since she had about five words of English. Trying to get out of their junk emails!? We kept changing the notifications and it didn't work, we'd get five or six a DAY. We had to send THEM an email saying if they didn't stop it we'd report them as SPAM harassers. That stopped it. Yesterday a friend in the US tried to buy a lap top computer with a credit card, checking out as a guest, and even though the seller advertises as taking credit cards, the transaction kept getting refused and when he finally got to talk to customer service' he was told there was 'no problem' and he ought to get a Paypal account and an Ebay account to buy the computer. Sounds like a scam.

DO NOT SELL ON EBAY!! they hold your money for 21 days! They do not even give you the shipping money! I paid $55 for shipping and then they made mw wait on $1300 well $1355 for 21 days! OH BUT PAYPAL GOT THEIR MONEY AND I GOT THE BILL FOR THE SALE FROM EBAY 2 DAYS AFTER I GOT THE MONEY, YEAH THEY ARE SCAMMING PEOPLE NOW FOR EXTRA INTEREST MONEY... Why the heck would I sell if I have to wait so long!!. I only sold cause I needed money to pay bills because of the covid BULLSHYT! Now i have late payments now and they never even paid the 3% BY LAW FOR HOLDING MONEY THAT IS YOURS. FUUK EBAY! Sell on Craigslist or Facebook it's easy and fast!!

I have been in business many selling on line and I have to say I have never experienced such bad customer service from eBay.

Easy to use and great prices. Had a problem they refunded my money with no problems. I will keep using their services

I have made roughly 300 sales on Ebay and I have a perfect 100 seller rating. Recently, I've had my first issue with a scam buyer who claimed a used, but near-mint, puzzle was damaged even though it was shipped in secure packaging. The listing also showed the completed puzzle with zero defects. The type of damage the buyer is claiming is unheard of during shipping. The buyer claims that the upper layer containing the picture has naturally peeled apart from the cardboard layer underneath, but has done so in a manner where it's a perfectly clean cut with no other signs of distress. Puzzle pieces can certainly become frayed, bent, dented, chipped, and torn apart, but certainly not cleaved in half into separate clean cut layers the way the buyer is claiming. Even the puzzle company's customer service said this does not naturally happen. It's a flat out obvious lie from the buyer. What's worse is Ebay spent literally only 5 minutes reviewing the case before deciding in the buyers favor. I received two emails only 5 minutes apart about the dispute being up for review and then the decision. Mind you, I have a 100% seller rating and this is how Ebay has done me and now there is zero customer support to assist in appealing any decisions. IT'S TIME TO START SELLING (AND BUYING) ON OTHER WEBSITES LIKE BONANZA, eBID, eCRATER, AND AMAZON MARKET PLACE.

My most recent purchase $160.00 and it was flawed. It was a sealed 5 oz. Silver bar. The picture was perfect, the product I received had a tarnish spot, a very obvious one. I contacted the seller to resolve the issue, but they said it was perfectly normal and didn't offer a solution. Then eBay wouldn't allow me to give negative feedback. I'm now curious if all these 100% positive feedback sellers are actually 100%.

KEEP OFF EBAY - find another site to sell on, honestly.
Facebook, DoneDeal, marketplace, buyandsell, Depop somewhere that isn’t going to take, take take. eBay take huge fees for selling items. For example I sold €150 - eBay hit me with an invoice of €22, so realistically I only made €128, but let’s not forget those items I sold also needed to be posted off and packaged. So Ireland’s postal fees are through the roof, an post delivery service is really expensive. So I probably made €80 in the grand scheme of things. But to make it even WORSE half the items sold in selling for average price as I needed to declutter. The only ones making money, taken advantage is EBAY!!! Now they have an enrolling listing system. For example you’re only allowed “50 ads for free” (nothing is for free) but you decide to stick up 55 and are charged an extra 50c that’s no probably but now they have an enrolling system that can’t be stopped. They’re renewing your ads without you having a say. Money hungry company. I am packing it in after this month and finding new sites to actually make money instead of being robbed. I would resort LAST on eBay to be honest. Find somewhere else.

nice site to buy cheap products online, a good alternative to amazon

Great products at reasonable prices

Sold items that were returned because the buyer changed his mind. I shipped them with insurance. Buyer returned items completely damaged and without insurance. eBay made me refund him. And pay for his shipping. I lost 309 dollars and my items are trash. If you want to lose a lot of money. Sell on eBay.

Corrupt Company that treats sellers like Garbage. Be aware that even if you have a no return policy Ebay will override it if the seller says certain things on the return reason.

I had such a bad experience with this site, I'd also thought that it's almost Amazon but the stuff hat I ordered was almost crashed and the seller said that it's my problem

Perfect analogue to Amazon

Sold an item 2 months ago buyer decided they didn't want it was forced to give their money back and pay for return shipping, couldn't even get someone on the phone to discuss it.

I've used eBay for over 10 years now and have had issues with items before and never had an issue with returning for a refund but their customer service has gone to absolute crap now. After 2K+ purchases I will never use their service again and will make all purchases from Amazon where returns are simple and customer service is amazing. Ebay has allowed sellers to rip people off and they do nothing to help you with a claim or getting a refund. All they want is to collect their fee from the sellers to sell the item. Customer who buy the products are not a priority and the customer service shows that very clearly. Another customer lost to Amazon.

Great for online shopping for unique items.