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Review by Cali Gill9 months ago
We are still waiting for our refund for our flights from the beginning of April, well past the 7 day legal requirement, well past the 28 days that you say you will try and get back to your customers and past the 90 day backstop you state. EasyJet, you were found to have not complied with the legislation by ‘Which’ magazine and removed the refund facility from your website at the point I needed to claim back my money. You only gave the option of having to get through to your call center knowing full well a large proportion of people would be unable to do this as you are so busy. You were forcing people into taking vouchers when you should have been returning their money. I would like my money back for the flights you cancelled; I do not want your voucher. Please return my money to me. You are demonstrating awful customer service right now at a time people really need help. It's not the problem itself that matters, it's how you deal with it and you are very disappointing.
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