Hi Samantha L this is Kelly Gale. I am wrighting in regards to my pick up this weekend at your store. I had made arrangements to come in and pick up a TV and a stand. When I called this morning to let them know we would be later someone. Apparently the manager had informed me that the TV would not be box that it would be opened. I question why this was and I was told that they did not know tell yesterday that it wasn't going to be in a box. So I asked if you knew yesterday when I made arrangements to pick up my things today why did you not tell me that it would not be box so I can make arrangements to care for my products correctly? I was informed by her that you guys provide a certain service which takes care of the products if they're not box correctly so you guys would pay for any damage during delivery. I understand that fully. What I do not understand is that if they knew yesterday that it wasn't going to be boxed why couldn't I have been told all I'm asking from people is a certain level of communication a little bit of common courtesy. I knew that my stand was not at your store so I called back and remind it Sam the new girl. My stand was not there. So she got it brought to the store. She thanked me for my courtesy. But get I do not get any? When I went into your store Not only was the manager disrespectful to me. She spoke to another representative disrespectfully about me in front of me? And not only that when she saw it when I sign the paper that she wrote a note on the back of for me to take responsibility of my products. She tossed it at me. If this is a type of person who is representing your store I am so curious to find out what your service standards are. Because they are lacking tremendously. I find this level of service unacceptable I will not be treated it like this. I am asking that I may be transferred to another store that I can deal with someone who is more inclined to provide a better standard of customer service. Thank you
That was my last email to the store. So my experience is not good!
Review by Sarnj2 weeks ago
If thing was done quickly and great service
Review by WHicks2 weeks ago
Very friendly and very informative of how their company works
Review by Hayoko2 weeks ago
The service was good. It just took little longer then expected in order to obtain the lease and wasn’t really explained as to why.
My name is incorrect on this, however your new manager Chris from Aarons has it corrected now.
Review by Faszomba2 weeks ago
Review by Amaryn2 weeks ago
Great customer service
Review by Cathlin Houff2 weeks ago
Fast and friendly
Review by Vilis2 weeks ago
used product an hefty fees not included in original agreement very unhappy
Review by Manicus2 weeks ago
Perfect customer service every time !
Review by BobHale Derrow2 weeks ago
Always so friendly and quick with all paper work
Review by Fianda Ekililu2 weeks ago
I would recommend. Kelly is a good salesperson.
Review by Lucksana3 weeks ago
Great services and great people by
Review by Keiler Shelko3 weeks ago
Very rude staff and dont have a clue on what they sell
Review by Deliciously3 weeks ago
Place is junk and had to get a refund, I will never use this store in the future. Bunch of retarded bottomfeeders!!
Review by Schlida3 weeks ago
Hello...I found the service awesome. The staff was nice n easy to talk with. I will definitely recommend you to ppl who are looking for household items n furniture .
Review by Jolby Nivar3 weeks ago
They do an amazing job. the staff is courteous and hardworking.
Review by Amylia3 weeks ago
Very good set up in my home and friendly people
Review by Philipoa3 weeks ago
Awesome and efficient
Review by Htanber3 weeks ago
So far so good
Review by MaryDunne3 weeks ago
I always come back all because of Cathy. I tell her my needs and budget and she always finds me what I am looking for! She makes coming in a pleasure. Thank you Cathy
Review by Pirta3 weeks ago
Very friends when I came to the store, knew knowledge of there furnature, helped me out with my decisions , and yes I would recommend them to my friends.
Review by Chiquelene Weijnen3 weeks ago
Trenton Easyhome is an amazing store with great staff! The prices are super low, with lots of selection and the staff are wonderful and honestly try their best to help you and get you what you want. I would recommend this store to everyone!
Review by NeoTA3 weeks ago
They were very helpful and if they did not know the answer they found someone who did. They try at all times to get the products that you have rented as quickly to your home as possible and are always willing to assist in any situation . I have already been renting from them for awhile and would not hesitate to recommend them to my friends and have done so on many occasions.
Review by Voileta3 weeks ago
The staff were friendly, quick at getting me helped and always kind to my kids.
Our reviews are aggregated from multiple sources to give you the best overview about easyhome.ca.
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