For more than 30 minutes I'm trying to contact someone of the customer service department via the published telephone number on the website (02 588 69 71). No respons!
No further details received via email.
No reaction via the facebook page.
How can I contact the easycosmetic team?
"Antwoord van Easycosmetic
that you cant´t contact us is not the truth. I can see in your customer details that our customer service answered your e-mail at 09.09.2019 and also you phoend with them at 12.09.2019. They told you that the DHL has deliveries delays in Belgium and we kindly asked you yesterday to be a little bit patient because DHL is working at the problem. For that delay we would like to apologize .
Kind Regards "
First of all, I send an e-mail with the question why my package is more than one week in delay without any message from your side. The respons of easycosmetic was that they would come back with more information on the delay. I replied on this that an investigation and explanation should be appreciated. No further details received so thats why I tried to contact easycosmetic via telephone. It took me more than 1 hour to finaly reach someone of the customer service department. The person of easycosmetic couldn't speak english very well and could only read the status of the track and trace (which I obviously did myself upfront calling). The person only mentioned that on 3/09 an investigation report was asked to DHL and that delivery will be in 4 workingdays. Today we are 13/09 and nothing received yet. Furthermore, when I contact DHL they don't know about the issue and have no package seen. How is that explained? I'm very patient but ordering something on 28/08 with one week for delivery is now already more than 2 weeks. Hope this issue is solve in the coming days!
Review by Cencic Kolodinsky3 months ago
Fast shipping and quality products 👍🏻
Review by Markobug4 months ago
Review by Josmi Belopotosky4 months ago
Best prices for perfume and delivery/Service is super fast!
Review by Senguie Derrow4 months ago
Items were delivered in good condition with coupon codes for several other products
Review by Soll Sam4 months ago
Absoluter Top Service!!!!!!
Review by Kannav5 months ago
easy cosmetic. As the name name says.
Review by Humaru Kindersley5 months ago
I have a charge on my credit card from this store when I have not bought anything with them
Review by Saevar5 months ago
Very fast delivery and you get exactly what you want and the price is unreachable.
Review by AmyLowe Berly5 months ago
Review by Paullete Derrow6 months ago
Alles Perfect ! Ware gut schnelle
Review by Cartashia6 months ago
My transaction was done in less than 5 minutes!
Simple, straightforward, very clear and most importantly no hidden costs/small print.
The prices were very much reasonable.
The delivery was very fast with quite a few choices of delivery options.
Well done Easycosmetic, you have now one new loyal customer.
Review by Aizada6 months ago
I paid for a perfume 15 november 2017, never received it and never got any follow-up.
Review by Sirawit Opala7 months ago
I ordered the perfume and never received it in 2 weeks eventhough when I ordered it said it would be delivered in 3 days. When I followed up they told me it is with the courier and they can not do anything about it. Apparently it was 2 weeks still with HERMES. After waiting 2 weeks I asked for a refund.
Review by Marusciac7 months ago
Super online Shop!!!
Review by Kennady Limied8 months ago
Super transparent - super schnell -
Review by Tankster8 months ago
Alles prima. Fast and Furious
Review by Dachaig8 months ago
I ordered well before christmas. The package arrived in january. It had been on its way for three weeks. Communication went very slow. They are now not responding anymore. I'm sitting here with stuff I no longer want - christmas is over. And yes, I can send it back but it's not my fault it's too late. So why should I pay the transport costs (two way...) I asked for a solution but as I said, they are not responding anymore. DONT BUY AT EASYCOSMETIC
OK: response to the answer. I was mistaken on the return costs. I never got answers to my mails. But you could say 'sorry, how can we help you'? Insult adding to injury here.
Review by Chibunda Parque8 months ago
I like this shop - good prices, quick shipping service, reliable! Highly recommended!
Review by Sostene Demith9 months ago
I have made my order 5.03 and still didn’t receive it! The phone number, which is given on the web site never was active either.
Could you please help me and explain what happened? Communication by email was poor, didn’t find solutions and I start having doubts about your shop !!!! Please take action. Thank you.
Review by TansySue Chouand9 months ago
Ales perfect Danke
Review by Houari10 months ago
Not correct?! When you cannot even provide me correct information about the order, there is really something wrong with your customer service. The DHL tracking number is. 431455423769, order number is 19311703943669. Now every person on this website can see on the website of DHL that my package is crossing entire Germany for weeks (!!!) now. You are just lying to your customers on the website, saying that delivery date is 2-3 days. Other websites also have higher pressure during the holidays, but their service is still way better than yours. Bye bye christmas present, it will never be here by Tuesday and was ordered on 12-12-18 ( !!!!). Thank you for the tremendously bad service. I will share my experience with everyone so they will think twice before ordering on your website
Review by Barkat Tratta10 months ago
Reliable and good service. Never had problems with my orders. Only downside is they charge taxes for shipment to Switzerland