I made a purchase of $34.59. In the price of that purchase they changed me $2.99 for "handling"and $7.99 for shipping. Had to return it and was charged again $7.99 for returning. This was put on my credit card. Then I was charged $14.95 for their "rewards" program. This came up on my credit card as a "cash advance" and I was thus charged by my credit card company $10.50 for a cash advance. I never authorized this!!! BEWARE!!! THEY ARE TAKING ADVANTAGE OF THE ELDERLY AND PEOPLE WITH SPECIAL NEEDS!!!!!
Review by Dunphy Hampt2 months ago
I have used health and beauty products from easy comforts and they were affordable and good quality.
Review by Wio2 months ago
SENIORS BEWARE!!!!!!!!!!! SENIORS BEWARE
My 80 year old husband has placed in order July 12th 2019, on July 17th 2019 partial shipment came one item they did not have cost $145.00 item was not sent. If this is their practice can you imagine how much money an interest they are making on money held from customers for months. For my husband it's been months. Their corporate office is in Oshkosh Wisconsin and we're located in the Waukesha area Wisconsin 87 miles away. He has been calling since then today was the fourth time. First time it'll take 3 weeks to get the refund. Second time it'll take another 5 weeks. The third time someone answered from the Philippines he couldn't understand them. Today is September 13th 2019 had not received anything yet he called and again got the runaround again!
Review by Ver Sarhadi7 months ago
My mother ordered a lap tray for $11.99..
Easy Comforts charged her 7.99 for SHIPPING
and 3.99 for " Handling ". I could have ordered the Same tray from Amazon with free SHIPPING. Customer service said she didn't spend enough money for them to send it at a discount on shipping. In other words they know how to rip off the elderly. I will make sure I share on social media and will make sure the assisted living facility knows this business and how they deal with the elderly.
Review by YiWahCatherina9 months ago
My mother ordered some products from Easy Comforts. When her order came they had signed her up for their "Easy Comforts Rewards Buyers Club Membership" at a charge of $24.99. She DID NOT sign up for this. She filled her order form out by hand and did not keep a copy of any kind. So it was our word against theirs. In their fine print, "Easy Comforts Rewards Club Membership is non-refundable". We decided to let this slide since it was going to cost us more when they took off the discount and added the shipping. In the flyer that is attached to her card, it states that it includes free shipping AND handling. The handling was charged. Since she now had a member card (that she didn't even want in the first place) I asked for them to remove the handling fee since that is included in the membership. I was told by "Manuel" in customer service that handling is not included. I read to him from the card that it covered shipping and handling, he just refuted it and said it didn't. We were at a standoff. So we got stuck with a membership that we didn't want but were falsely charged for, and then had to pay for the benefits they say are included in the membership. Customer Service was NO help. This is a company that preys on the elderly and will scam them any chance they get. I attached photos that show the print. Just stay away from this company!!
Review by Kozlowska Niesler1 year ago
I bought a pack of 500 freezer labels, cheapest price anywhere. First of all I never got a confirmation email or tracking number but they did take my money. After a week I emailed customer service and asked for tracking....they said they couldnt find my order. I provided bank statement showing they took money from me. All of a sudden they said they shipped and my package had been refused - they mailed it t to Colorado. I live in Nevada. They charged me AGAIN and mailed out the package. That was 3 days ago....the tracking number they gave me still says USPS awaiting possession of package. Seriously, do yourself a favor and just order whatever you need from Amazon.
Review by Oculus Semel2 years ago
I placed an order for my elderly mother on 05/01/17. Received an email confirmation and went about my way. The following afternoon, my bank notified me of akother charge from Easy Comforts. I was shocked. Looked into my account and yes! Indeed, money had been withdrawn twice. The second time, there was not an email explaining as to why. I called customer service and they explained that they hadn't withdrawn money the first time, it was merely a hold on funds. And the second withdraw would be credited to my account in a few days. Or as they refer to it as "drop." Well, the first of the two items was delivered and the compression socks zipped broke immediately. I called again and customer service was very prompt at asking if I wanted a refund or replacement. I chose replacement, because still- my money hasn't been returned from the second withdraw. I received an email stating that I would either receive a replacement item or refund. The other item I had ordered on my original order, was on back order. Which, I was aware of. I did mention my ordeal and concerns to this customer rep as well. And again- I was fed the same line. That's how all company work. BS! I have never had a company charge my account and the following day place another charge. I've waited over a week and the money still has not been refunded. So I decided to call and this time the gentlemen on the phone couldn't help me so he transferred me to a lady, who was very rude and seemed upset. She did share an insincere apology.!and the same line and lies were used again. This time, blaming my bank. Saying my bank is the one to speak to. And that my bank is withholding my refund. There isn't any refunds or transactions pending. Baffled by her attitude, I decided to request the back order item to be canceled. She agreed and said have a great day. To which I stopped her. I asked her to explain what happens next. She said " you're orders been cancelled." And I said great, but will you send an email confirmation, surely something happens next. And she angry replied jay yes and email would be send and I did ask her to lose her attitude. I don't understand how a company can be upset for being called out about taking extra funds without permission or even an order placed. Now I feel as if they have my card information and can once again charge me at whatever moment. It's been 10 days of waiting for a refund... please- don't let this happen to you. I am living my days in fear of receiving a notification from my bank of new charges from EasyComforts. Please. Please. Be mindful of your accounts. This is one shady company. The lady claims they are BBB credited. That will be my next stop.
Review by Biasia Wallick4 years ago
One mistake from credit dept I can handle. Two is one to many and three there is no words for. Besides instead of putting payment on credit card which they do not tell you is a extra 5.00 instead they put it on card as cash advance which is higher interest. I have never dealt as bad a place as this.
Review by Nazmul5 years ago
This is the worst company as far as Customer Service. My original invoice was $18.50, paid by PayPal. I received a receipt days later indicating a charge of $26.90 - a difference of $8.40! I detected that one of the items that was on sale for $3.59 was invoiced for $11.99. At first I thought they pulled a bait and switch for a more expensive item, but they just made a mistake when I was invoiced.
The first young woman I spoke to said that they would issue a refund to PayPal for $8.40 and I would receive it within a couple of days. I did not receive the refund so followed up with customer service again and they said it would take 2-5 days. Six emails and one week after my original inquiry, I still had not been refunded the difference.
I called today and the customer service person told me that I would never receive a refund on PayPal because they didn’t have my Paypal account information. How could they not have this when I placed the order using PayPal and they have the email address associated with my PayPal account?
He said the refund was just sitting in my account. When I asked him why the other customer service people stated I would get a refund on PayPal, he was incredulous and somewhat abrupt – acting like I was an idiot for asking. He said they would issue a refund check that would be sent within 10 days to 2 weeks. I asked him if I ever would have received a refund if I hadn’t called – he said maybe eventually – if someone detected the refund was sitting there in the system. I will NEVER order from this company ever again! And by the way, the products I received were pretty mediocre.
Review by Lacomus5 years ago
I bought chair pads from easy Comfort and they really look good and are great quality for the price.
Review by Kyeong7 years ago
I have bought from Easy Comforts online and never had a problem.
Review by CPenna7 years ago
No idea what s/he is talking about either. Site seems fine here and orders from them proceeded without incident.
Review by Mounee8 years ago
I have no idea what MassimilianoF is referring to; I have purchased from this site for years with good results.
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