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Review by Nigel Barrett1 year ago
This train franchise is pig S. H. I. T. the sooner they are removed the better. Train cancellations and delays are their forte
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Review by Barry Davison4 years ago
I use East coast Trains a lot. And always use their site to book tickets.
Its Simple to understand and very convenient. Just input the code in the machine at your chosen station and there you have your tickets. And when things go wrong I know ESAT COAST will do everything they can to rectify the situation. AND...if the train is delayed or cancelled....you get a refund.
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Review by Woldswalker6 years ago
The worst customer service in the world.
If you get delayed & complain, it'll take an age to sort & then if you are fortunate enough to get vouchers in compensation, you cannot use them on line!
Call centre is in (guess where.........) & that's a battle in itself!
Avoid them, go Virgin
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Eastcoasttrains is rated 2.0 based on
3 reviews
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