I found Easons to be very courteous and helpful Also lent me a car for the morning I feel very safe in my car when I know they have serviced it Sue Freeman GWR Freeman PL
Review by CWperson Avik4 months ago
Terrible service I ordered books they use DPD as their courier service I was told books would arrive on the Monday and cancelled plans waited for no arrival to be told it was an automated mail with date and time but was never going to be delivered as easons incorrectly passed my details. Then waited the Thursday to a 2 hour delay in delivery time to find the box damaged with no receipt and a book missing and a book damaged. Rang easons who told me to go concert DPD but after a heated call I was told she would contact DPD and I'd have the book that evening but of course I received nothing. Terrible service with the stress of back to school last thing you need is waiting in all day to receive nothing and then to recieve a delivery with things missing and damaged good save the stress and shop somewhere else poor service.
Review by Cleome6 months ago
Site needs a more accurate way of listing in stock items versus out of stock items. I've had orders cancelled several times now as the items were actually out of stock, took a few days to find out they were out of stock too...
Customer service are friendly, I made a mistake when placing my latest order and they were very quick (within an hour) to reply and refund order.
Review by Pocketdragons6 months ago
Very good job done in a timely manner @ a reasonable cost. Helpful with any queries and makes every effort to get you car in quickly.
Review by Peteriina7 months ago
Unexpectedly brought my car to Easons to diagnose and repair an engine fault. They were very busy, as usual, but they would have a look at the car and call me back with a report. I called in later to find that they had fixed the engine fault and also carried out a scheduled service. Thank you for fitting my repair in so quickly, first class customer service as usual. Couldn’t recommend Easons highly enough and wouldn’t go anywhere else for repairs. See you next time team.
Review by Redhouse DiGangi1 year ago
I loved Easons when I lived in Ireland so I wanted to support the shop by buying a holiday gift from them. The purchase went through eventually (I only knew this because I found it on my bank statement) and then nothing. I used the support form on the site - never got a response. After a long time, they send me an email - (addressed to my email but with the recipient's name) telling me one of the items was out of stock! It was in stock when I purchased it! I called the recipient today and found out he got a book in the mail and did not know who it was from because the shop did not include the gift card. I am not impressed and won't buy from Easons again.
Review by Bafford1 year ago
I ordered 8 boxes of crayola washable crayons as they didn’t have enough stock in store. When placing the order online I noticed that the €2,24 price per box changed to €2,99 once it was added to the shopping cart. I emailed customer service who replied within a couple of hours. Eventhough they explained that the €2,24 was the price of a no longer existent offer, they honoured it for me!
I placed the order on wednesday and received it on friday morning! It arrived in great condition, which is something to remark as crayons can break easily. The only thing is they said they would email me when order was dispached so I could track it and that never happened. It’s a good thing I was home! Other that that, it was perfect. I really like easons.
Review by Bafford1 year ago
REFUND FOR DEFECTIVE GOODS
Review by Kalibo1 year ago
I have never had a reason to complain about their service. I buy nearly all my books from them
Review by Bassirou Drollette2 years ago
At easons, I am always assured of great customer service and an excellent range products and essentials that I need for school life. Everyone I enter the store I am pleased and always end up parting with money! Great products, middle range prices and exceptional customer service.
Review by Lpbarnes2 years ago
Free delivery on purchases of 10euro or more - delivery charges being the deal breaker for online purchases for me. Thank you easons!
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