I've been a customer of Earth Class Mail (ECM) for many years, but the recent more-than-doubling of their prices (from $14.95 to $29 and now to $79!) has forced me to move to another better, cheaper provider (Anytime Mailbox). The last time ECM doubled their prices (in 2017, shortly after their bankruptcy) they committed in writing that us loyal customers would enjoy a "lifetime credit for an extra address" and should accept the change on the basis that we "will not be excluded from new features and improvements in the future". Not even a year later they instead reduced service levels, claiming it was "not an economical business model". Then a year after that (September 2019) they reneged on their "lifetime" promise, instituting a huge 70% price increase and charging for addresses. As if that wasn't enough, the "premium" San Francisco address is itself a forwarder, meaning that my packages are more often than not being rejected; this "service" currently costs $109/month before usage fees! To add insult to injury, I've just learned from another irate customer that they plan to continue charging me for 6 months after I leave, but there's no point discussing with them as they will just refer to clauses buried deep in their terms. The best way to avoid the disruption and expense I'm experiencing now is to avoid signing up in the first place; there are plenty of other, better options out there.
Review by Revadi3 months ago
Great idea, poor interface, recent unfair pricing practices. Probably one of the better mail management services until they employed sneaky pricing practices. Customers who have had certain addresses for 10 years or more will now be charged double with only recourse to downgrade to newly defined "non premium" address simply to maintain current pricing - while incurring cost and heartache of changing address. Also new terms include a cancellation fee of $50. Beware of this company - what you sign up for is likely not what you will end up paying in long run. Nothing worse than sneaky lack of transparency when signing up for online services.
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Southwest Gemini Drive 9450