We collate all the best reviews from around the Internet so you can view them in one place
Review by Elias Vikström4 months ago
Did not arrive, customer service not responding. Had to call the company in order to withdraw package and use another courier to deliver my package. I now have my package in hand, delivered - by another trustworthy company, instead of this half seroius package courier where half of the packages dissapears because enployees can’t locate a simple mailbox - neither do they inform me about the problem, and i have to myself solve the situation instead. Do not recommend EarlyBird for package delivery. Choose something else. Even if you have to pay 50% more for the delivery service. It’s worth paying for something, instead of having to go through the trouble of reciveing my products in time. Never EarlyBird again!
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Review by Sam Carr4 months ago
My package was marked as being delivered when it wasn't. I have no idea where it is, and there's no way to contact them to find out. Avoid using this company.
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Review by Jocke Edlund4 months ago
Really crappie delivery company, I have four parcels that have gone missing with them. I will never choose them again, but unfortunately it's not always my choice.
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Review by Soufian En-naim5 months ago
Very unprofessional
They lost my package 2 times now ...
And there answer was .. " your package is handled by an other company we can't help you "
Stay away from it
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Review by Abdullahi Hassan Yasir5 months ago
It is not good compy.
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Review by Eric Uche Odinks5 months ago
WARINING!!!!!!!!
Don’t ever choose early bird as your options of delivery, it will NEVER be delivered.
They have stolen 5 products that I ordered and I even called and sent an email to them that I wanted to be contacted before delivery but they never did instead they found other ways to steal my product, the costumer service is so unprofessional and ignorant.I strongly DO NOT RECOMMEND THEM, they are SCAM ..believe your orders will never be delivered. Am doing to report them to the police immediately
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Review by Angelica Sandström5 months ago
The only company that manage to actually deliver all the way to the doorstep. Never any problems and so comfortable during an pandemic. Awesome job Early Bird!
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Review by Jason5 months ago
Honestly when I got a text, that my parcel arrived, I thought it was fake, but turned out it was the real deal.... and I did receive my packet quickly. So I have to give them credit and thumbs up for fast delivery!
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Review by Asieh Vejdani6 months ago
They absolutly have the worst customer service ever or in better word they don't have customer services at all. They even don't care if they are loosing their customers because of bad services. They don't deliver and they don't get any responsiblity for the lost of packages. I received a message from Earlybird that says your package has been delivered while nothing was delivered to the mailbox or building entrance nor to the appartment door. I contacted them about it and their answer was the tracking shows it has been delivered and they cannot help me further and I need to contact the e-store.
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Review by Guest6 months ago
Worst customer service ever.
My delivery was not, well, delivered because they say the address is wrong. Then they said my name is not on the mailbox. Well never before I had issues receiving parcels until Earlybird.
They say they cannot help me further and I need to contact the e-store...
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Review by Shunmuga priyan Selvaraju7 months ago
I experienced absolute madness with earlybird delivery. The delivery person doesn't make a effort to check my name on residences' list of my apartment, and carelessly marks that there has been missing residences' information on my order (even though it was right there). And, the customer service just returns parcel back to the sender. I made an effort to write to the representative explaining the situation, still they're reluctant to help me, even as I offered to come by their office to collect the parcel.
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Review by Ignas7 months ago
Got my package, but holy hell... Who just hangs a 5000kr worth package on the door knob of my apartment, where it is easily accessable to anyone walking by! I was lucky it was not stolen! Who would take responcibility for it if it were to be stolen?! This type of service should be illegal!
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Review by farzana hasan7 months ago
Lost my parcel twice. Sends false message that the parcel has been delivered while it actually hasn’t been delivered to me.
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Review by Katerina Krausova7 months ago
They are stealing people's packages!!!
They were supposed to deliver a book to me. I had got an information that my package was delivered while it was not. Waited two more days but my package did not appear. Thus, I requested the e-shop to send me the book again. Early bird were supposed to deliver it today (Friday), still have not got anything and last update about the second package was more then 24 hours ago.
Don't use their service!
Shame on this company!
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Review by Ft7 months ago
What is this bullsh*t, the package could not be delivered due to the courier not being able to get into my apartment building and now the package is being sent back?
I've made multiple orders before with non of this bullsh*t happening.. the package would be delivered at my door with no problems what so ever but this time this happens.
Disgusting company, totally do not recommend.
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Review by Azar Rezapour8 months ago
I would give this company minus 10 if I could.
last night I got a text message on my phone that the package I had ordered before has been delivered, I checked everywhere, nothing was there! asked all my neighbors, nobody has seen. tracking shows it has delivered but I received absolutely nothing! I have waited for this package for over a month! and no one is responsible for that! when I read the reviews here, I found that I am not the only person who suffered from this issue. I will call polis in this regard.
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Review by Leandro Christo8 months ago
They sent it back because they couldn't get into my apartment building? What a dumb company.
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Review by Chris Grigsby8 months ago
Just like everyone else, I received notification that my package was delivered and it was nowhere to be found inside or outside my building. What a joke.
EDIT: Package arrived the next day. Still ridiculous that the tracking is fake.
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Review by Nelson8 months ago
i never write reviews but i had to in this case. the package i ordered didnt make any progress for a month util early bird finally sent me a message telling me it had arrived but when i checked the door it wasnt there. i called their customer service and they told me to search the whole apartment building which i did without finding it and when i tried to call back again they wouldnt pick up the phone. i tried to email them but they sent me the same robot answer over again refering me to the seller (who is located in china an OBVIOUSLY cant do ANYTHING about this).
My package is still lost and earlybird still wont aswer my calls or give me any updates.
i would pay extra if it meant not having to use this service.
AVOID IT AT ALL COSTS
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Review by Miss Casandra Hamel8 months ago
Sms says my package has been delivered, yet it is not at my door or mailbox. My package is simply missing. I have tried to contact them- no luck. Emails bounce back. No response.
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Review by Herry Ndamy8 months ago
Would like to give them zero star if that was possible, worst delivery company ever, waited for 3 weeks for my package without being notified of its location, they can’t be contacted properly so I had to contact the sender only to hear that they lost the package.
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Review by Lena8 months ago
Literally one of the worst delivery companies ever. They tried to deliver to my billing address instead of my delivery address and then the terrible customer service blamed me and then the retailer instead of taking initiative about my missing package. Also the fact that there are so many one star reviews and that so many people did not receive their package shows that this company is clearly terrible and does not care. YOU ARE A DELIVERY COMPANY WHY IS IT SO HARD TO DELIVER PACKAGES!!! CLEARLY EARLY BIRD IS INCAPABLE OF DOING THEIR JOBS !!!
also ps if you are a retailer considering using Early Bird delivery to send your packages to your customers - DON'T - THEY ARE TERRIBLE AND CUSTOMERS DON'T RECEIVE THEIR ORDERS!!
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Review by Anna9 months ago
Did not deliver the package and took it instead.
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Be aware of this scam company Earlybird
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Review by Nick Ger.9 months ago
2 of 3 packages that had to be delivered with this scam company have been not delivered even if they were shown as delivered at the order status. I don't know how to avoid to have my packages delivered with this company.
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Review by Kriti Nayar10 months ago
Got a message saying our packet had been delivered. It was no where to be seen, neither in the mailbox nor outside the main door. Thanks to all the bad reviews (which we read only after using the service unfortunately!) we figured that it could have been delivered anywhere. We live on the 10th floor. I started from the ground floor and went looking for the packet on every apartment door (search for a life partner was easier I tell you 🤦) luckily I found it lying outside an apartment door on the 8th floor. I see no point in writing the name, address and contact details of the person if they do not plan to use it while delivering it 😂 In nutshell, do not use this service ever!
