Purchased a chair Arne Jacobsen Spitfire Chair In formed chair would be ready12 weeks from order October 2018 initial deposit paid Contacted In December chair was ready to be shipped & paid further balance a total of £860 Chair eventually arrived in March 2019 5 months later with missing parts I stated that I had already waited a extensive amount of time I was advised that missing parts would been sent Parts arrived damaged & faulty
Assured further replacement parts would be sent which I have not been received
I have had to contact on numerous occasions with regards the progress of the required parts Numerous excuses given parts were en route but there were customs or shipping issues This I can only presume is a complete fabrication as now the company after numerous live chat & emails have still not sent parts
Further more there are no replies to email or live chat I placed good faith in the customer service team manager Zane Harris and I have also been extremely patient I would avoid this company at all costs My money has been obtained with faulty goods sent and still no replacement parts as promised I am now in the process of contacting my credit card company for a refund & informed the company to collect the chair for return for breach of contract
Review by Alexsnder7 months ago
Brought a dining table there. good quality. Apart from arriving late everying is fine
Review by Bafford11 months ago
I made a fairly big order furnishing a new house with tables, chairs and lounge chairs from Eamsi. They deliver the furniture the exact day I needed them. Great communication, Great service. I already re ordered for my new project! Thanks
Review by Antoionette Alters1 year ago
Super happy with our order of Barcelona chairs. We contacted them in advance as we wanted to be sure the quality would be decent. They had to send us the samples a second time as the first batch never arrived. Delivery was faster than expected but still took around 8 weeks, but they allow you to make the chairs in any of their fabrics or materials so I think this is why it takes longer. Very happy with the quality, and the weight of the frames are quite heavy.
Review by Sprock1 year ago
Our custom made lobby chair arrived within 3 weeks using their rushed service! We did have a little scare came when UPS asked for import charges but a quick email to their customer service sorted that out within minutes so we only paid the original amount. Would recommend this company.
Review by Nimalraj1 year ago
Eamsi have been very helpful indeed. Great online chat support and I am very happy with the products delivered. Excellent company.
Review by Lindiwe1 year ago
Very happy with my order, took exactly 10 weeks for my chairs to arrive here in Austria however the quality really is excellent. Great support from the service team especially in regards to updates on my order.
Review by Ganovia1 year ago
Ordered two barcelona chairs and opted for the aniline leather black option after receiving leather samples in the post. The samples took almost a week to arrive as they where sent from Hong Kong. The chairs took just over 9 weeks to deliver but the result is excellent as they are spot on to the originals as we have some originals in our office Lobby and these look and feel exactly the same. Really happy with them and the service I received
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