Contracted with Gatorback Carports and Eagle Carports for $6600 steel building. Building shifted and the walk-in door is jammed shut. Over the past week plus, made several calls to Gatorback which were answered with friendly sounding promises to fix, but no action. Today I was referred to "Chris" at Eagle who was unpleasant and could not say when they "might have a contractor in the area." Chris said that if I "bashed them" in reviews such as this, I would be "put at the end of the line." Guess I'm at the end of the line, but doesn't seem like I lost anything.
Review by Comartie4 years ago
I did not find any prior reviews on sitejabber but I found many BAD reviews on other sites prior to purchasing my carport. I was really horrified when I read all the negative reviews because I had not searched for reviews first. I was expecting to have the same problems. I am happy to say, aside from a slight delay on the arrival time the entire process went smooth. So I wanted to share my experience.
I believe the meeting Eagle Carport organization had with BBB recently has resulted in these improvements because as I mentioned, most of the earlier reviews were horrible.
I purchased my 12 X 21 (Regular Style) Eagle Carport (based out of Mt. Airy, NC) from a local dealer (Quality Barns & More - Midland City, Alabama) on the 28th of September, 2016. I paid the required 10% down.
My local dealer (Howard) was very helpful and explained the different types of carports, and went over the contract with me. He pointed out all the fine print so I was aware of what I was required to do, what would be covered under warranty and what might not be covered.
Eagle Carports customer service called on the 3rd of October, 2016 to set up a delivery date for the 11th of October, 2016. I requested a morning delivery and was told that would be fine.
On the 11th of Oct. at 11:30 CST, I called customer service to request an update on the delivery crew. I was transferred to the delivery scheduling department. No one answered the call so I left a message. After about 2 hours I called again and was again transferred to scheduling, I spoke with Claudia (I think - her accent was difficult for me to understand). She was very courteous and called the delivery crew (while I was on hold) they were running behind a few hours.
The new delivery time was set for late that afternoon. I had to shift my schedule around again to be sure I would be home and had someone here with more knowledge about setup procedures than me to help explain what I wanted done (in other words - a male). I also received a follow up call from Fran to let me know the crew was still on schedule and should arrive as scheduled.
I had already checked about permits (non were needed for the location I planned to place the carport). The land had been leveled and was all set for the carport.
I received a call from Alex at 3:10pm to advise me his crew was about finished with a job near my location, and should arrive in about an hour. Alex Mendozas crew is out of Georgia, they were OUTSTANDING. They were Mexican, but their English was superb. His crew arrived at 4:10pm and had TOTALLY finished construction in 55 minutes. They had all the tools they needed, all I needed to provide was a power outlet. They cleaned up the FEW small metal pieces and screws that were dropped on the ground. They even blew off the top of the carport.
The only note I can add is to plan for the possibility of a delay in the arrival time. If you are able to be flexible, it may make for a much better experience.
I did NOT run into any issue with the support staff being rude (they sounded like they were run ragged ... but were never rude).
I cannot relate anything about follow up service or warranty, my carport is brand new.
Judy in Alabama (Oct 11, 2016)
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