The worst experience so far in my life and here is why:
- I had reserved a booking for their club dome party cruise and apparently given consent to their terms and condition that was hidden and written in German.
- when I wanted to cancel my trip (which at first I thought I didn’t have to as I didn’t even know I had reserved anything) they came back telling me that I had to pay a cancellation fee of 75%, why you ask? Have a look at their terms it’s ridiculous.
- once I wanted to put complaint their service team seemed to be not helpful nor willing to speak as their English was very poor. So instead of passing me along to a person who spoke English they decided to rather ask me send a email and say good bye. I mean we live in 2019, what kind of service is that??
After two weeks back and forward I ended paying for a fee of EUR 1000.
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