I could not get the website to work to place an order, which was well over $100. I emailed their customer service which did reply some time the next day. The reply was snippy, unhelpful, and condescending. The "Customer Service Rep" said 1) that I tried to use an expired promo code. I replied that it wasn't expired when I tried to use it, that, in fact, I had tried to use it immediately after I had received an email from them containing it; 2) suggested that perhaps I hadn't entered the information correctly; 3) suggested that I try a different browser; 4) suggested that I call them, during office hours only, to place the order. This young man - his name was Jeff - took no responsibility for the fact that I - a customer for at least 15 years - had problems and then proceeded to imply that I was probably a cheating crook and/or an incompetent newbie on the net. Duncraft just lost a once good customer. I quickly discovered that I could get everything I wanted from Chewy.com - which I already use for cat food and supplies and which has fabulous and friendly customer service and delivered very quickly. The only thing I can say for "Jeff" is that, at least, he didn't accuse me of trying to attract birds so that my cats could eat them!
Review by Obandene3 years ago
I had been looking for a particular waterer and couldn't find it anywhere. I found it online at Duncraft. The order came quickly and I love the product.
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