They shipped exactly what they advertised, at exactly the price quoted, and delivery was much faster than I expected. Can't ask for more than this!
Review by Tauland Tolia10 years ago
I purchased 2 whole house humidifiers from them made by Aprilaire. I received them and my plumber had a few technical questions about installing the electronic controllers. He called Discount Humidifiers a number of times and only got voice mail. Then I called, probably 5-6 times before I got a live person. The other times I either left messages or just hung up. Finally I got "REBECCA' who said that they were very busy over the holidays and that is probably why I couldn't get anyone. She said she wasn't "tech savvy" and suggested I call Aprilaire directly. I called Aprilaire and they were very helpful, the exact opposite of Discount Humidifiers. They said I'd need to get the controller replaced and would need to go through Discount. They said that Discount Humidifiers is NOT authorized to sell their product and probably buys it from a local distributor and then markets it online. He's heard about them but apologized and said he couldn't help directly but said my plumber would be able to bring the controller to an authorized distributor in my area, who would replace it. Of course I didn't buy it from my plumber and don't want to ask him to do this. Discount Humidifiers has a nice website and talks about being family owned and has cute family pictures on it but they provide NO SERVICE, ALMOST NEVER ANSWER THEIR PHONE (All calls go directly into VMail) and rarely, if ever, return a call. I strongly recommend that you do not purchase from them. If you have any kind of problem, good luck in ever getting it resolved.
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