Bottom line is: DO NOT GET AT&T AND/OR DIRECTV. THEY ARE FRAUDULENT. They jacked up our Internet and TV bill to a whopping $233 a month. That is not a typo. So I decided to cut them off. Decided to start using IPTV, which after I got an Amazon Firestick I found to be only $12 a month for Hulu for way more channels than Directv, and all live Sports. I switched my Internet to Spectrum, which provides 400mbps compared to AT&T which is 10mbps. Again, not a typo. Need Spectrum's speed to support my IPTV and all my family's concurrent Internet usage and streaming. When I called to cancel, Teresa said I had to send back all my equipment, which included the modem and TWO receivers for TV. She said that the second receiver was in the garage. I said, What? Where? I've never seen a TV receiver in the garage. She said it was right next to the TV in the garage. Well, guess what. I HAVE NEVER HAD A TV IN THE GARAGE. Teresa said, Well, you've been billed for it every month for the last 5 years. Then I demanded a refund. At least partial. She started to blame me for not noticing the second TV on my bill. I said that people typically don't scrutinize their bills. I wanted her to take responsibility for putting a second TV on my bill that does not exist. She asked me if I wanted to talk to a supervisor, to which I said yes. So Courtney came on the line, after making me wait on hold for 10 min. He started to blame me as well. Said that customers often call in to dispute things on their bill that shouldn't be on there. I said, First, CUSTOMERS OFTEN HAVE TO DO THIS? Like, you habitually have this problem? He said, No one's perfect, we all make mistakes. Well, that is frickin' ridiculous. Do I order from Sears a refrigerator and they deliver one refrigerator and bill me for two refrigerators and then claim it was a mistake? And then blame me for not noticing two refrigerators on my bill and then refuse to refund me after billing me (and getting away with it) for a refrigerator that does not exist? That's a mistake? Why doesn't any other company make such a ridiculous mistake? Well, the reason is that it isn't a mistake. AT&T DOES IT ON PURPOSE. Second, I wanted Courtney to accept the blame for this "mistake." He refused to accept ANY OF THE BLAME. He said, Actually, you have to accept the blame. For not checking your bill carefully. And then he stated flatly that he would not refund me a dime. I am going to go to Costco, where those idiots who stand there and accost every customer and say, "Do you have Directv," I am going to go there and hold up a sign saying DO NOT GET DIRECTV. THEY ARE FRAUDULENT. Is it perhaps illegal, what they are doing? I don't know. It should be. It's unfortunate that I have to give them one star. I would give them zero stars. Actually, negative stars. Maybe Yelp should start putting that option. Bottom line is: DO NOT GET AT&T OR DIRECTV. DO NOT LET YOUR FRIENDS AND RELATIVES GET IT. DO NOT LET YOUR FRIEND'S FRIENDS GET IT. THEY ARE FRAUDULENT AND CORRUPT. AND POSSIBLY ILLEGAL.
Review by Gabe5 months ago
I was having problems with my Direct TV, some delay on changing channels and something similar to static on screen. I called to get this fixed and was told my equipment was out dated and needed to be replaced. At the time I mentioned I wanted a separate receiver for camping. My step brother has one and only pays $7 a month, so I know they offer this. Last Monday the installer came out and updated the equipment. At the time I told him about wanting the separate receiver for camping. I was told this was no problem, just call Direct TV and they can set it up. I knew I would have to buy another receiver and that was not a problem. After spending 5 hours ( yes, 5 hours) on multiple calls and being redirected several times I thought we had it all worked out. I was told I need to buy another receiver, but direct tv could not sell it to me. ( I questioned this because that makes no sense) anyway, they told me what company to call and what to order. I did that and paid an additional $119. Once the receiver arrived I called direct tv back to set it up. After 3 hours and being redirected many times I was told a supervisor named Mark would call me back within an hour. I waited 2 hours and decided to call them. I was shuffled around again for 37 minutes and then told the department I needed closed 20 minutes earlier and I would have to wait until Monday to call back. I called back and was shuffled around for 2 hours before I asked for a call back from a supervisor. I was told Jane would call back within 2 hours. 5 hours later I called them back. After 1 1/2 hours I was finally told I couldn't do what I wanted to do with the new equipment they installed one week earlier. I actually needed the equipment they removed from my house. So I said great let's just get that back and set it up. I was told sure we can do that but we have to charge you $299 to do it. Are you kidding me? I have just spent over 12 hours on the phone with direct tv and have done everything they have asked and now it is my fault and I have to pay. Maybe the mistake was one of the 16 people I have had to talk to at direct tv. I asked for a supervisor and got Andrew. Well Andrew was awful, no help at all. You mean to tell me after 26 years of my loyalty you can't fix this for me at no charge. Remember this was not my fault, I told them what I wanted to do from the start. Well good old Andrew says sorry nothing we can do. So I just cancelled. I have never been so upset with a company before. So long story short DON'T USE DIRECT TV, they have no loyalty to their customers.
Thank you for letting me get this off my chest.
Review by Aydogan5 months ago
BEWARE of DirecTV or AT&T they are a total SCAM!
BEWARE of DirecTV or AT&T whoever they are they are a total SCAM! I was told several different things many different times on a 3-hour phone call with them. They tried to scam me after my order was placed and confirmed they told me I owed a total of $19.95 for installation fees for TV home phone and internet after my order was completely placed and I got a account number and a confirmation number he said he needed to go back and set up my Internet and home phone and said I had to pay a extra $100 to get those installed and that would be charged to my debit card Monday after the installation and I said ABSOLUTELY not! Cancel this whole order I'm not going to give my business to a company that is IMMEDIATELY trying to SCAM me. he then went on to tell me he could not cancel my order because the cancellation department is in quarantine but all of the other departments were up and running except for the cancellation department and they were going to charge my card the extra $100 without my consent. And after installation they had to charge my card another $257.08 for 6 months in advance services. This company is a total SCAM DO NOT GIVE THEM YOUR CREDIT CARD NUMBER! I then had to call and cancel my credit card to avoid all these illegal charges they were just going to help theirselves to with my account number. This was a horrible experience and they were going to wipe out my whole bank account without me even knowing so be very careful!
Review by Tasheba Breeze8 months ago
My father passed away. We paid his last bill and wrote on it "Deceased..we won't be paying any more bills from you". In the meantime I had been trying to turn the equipment in. No one within a 60 mile radius will take it. They refused to send a prepaid box to mail it back. They kept telling me to return it to places I had already been..who refused to take it. They are still billing us. Good luck with that. Threw the equipment in the trash. WORST CUSTOMER SERVICE EVER!!!
Review by PhilnHeidi Ean9 months ago
After being a customer for 20 plus years in an effort to reduce expenses I decided it was time to switch to streaming service. Because my bill had just reset 3 days prior they told me I would have to pay another full month of service because as of a year ago they changed their rules and no longer prorated bills. (Although when I switched plans they had no problem charging me more on a prorated basis).
The customer service representative told me they could discount if I stayed a customer but they would not cancel for another month. The also tried to tell me their services was more reliable with better quality. However, in just the last month I had several times when the service went out but when I switched to the streaming service I was able to watch without an issue. In addition I was told I will need to remove cards (and that can be difficult) and send those back and then take everything else to a Fed Ex store to be returned. They then proceeded to tell me most people decide not to cancel because it is too much of a pain to do all of that.
This has convinced me to never go back to their service. In the new world with multiple providers and options available DirectTv is the most expensive and least user friendly of all providers.
Review by Zawi10 months ago
I had a 2 year contract with direcTv/AT&T and the contract ended 9-24. I called several times and several months ahead of time to verily the date i can cancel. If I cancelled earlier I would be charged 300 dollars early cancellation fee. I called 9-24 to cancel the lady said I was paid up till 10-23 enjoy direct tv or another month. 1 week later i got a bill for 147.65 or the extra month. I called and told me my billing cycle ending on the 24th so I have to pay for tv 300% increase or that month and i should have cancelled on the 23rd but would have been charged 300 dollars which they acknowledged. So i told them to cancel and i would pa the 36 dollars or the week, my monthly bill is 52 for the month.
Never AGAIN, you'd think the would offer me better deals to keep my and the residual income but NO!! screw the customer so the never come back. What a joke this company and AT&T is
Review by Scholefield Cyrille11 months ago
Years ago I switched to DirecTV from Charter because Charter's customer service was known to be the worst--and, sure enough, DirecTV's was an improvement. Then ATT acquired DirecTV and the service went rapidly downhill. The latest incident followed the failure of my satellite receiver to continue working. I had to speak to five (5) different people and spend (actually) hours on the phone before it seemed I was looking at a resolution--but it was not to be. I was given a four-hour window for a tech to arrive with a replacement receiver, and half an hour before the end of the window I called to confirm and was told the technician was "on the way." But the tech never arrived and now a day-and-a-half later I have yet to hear from anybody at the company.
UPDATE: Today in arranging the cancellation of this account, The DirecTV rep told me someone did keep my 8am to noon appointment--but at 3pm (when I was no longer there)! No reason for the delay was given.
Review by Buberman1 year ago
We've had DTV for 15 years as, unfortunately, we live in an area where there are no other options other than Dish. The system and customer service have been marginal at best. Since the switch to ATT the customer service has crashed beyond marginal to unbelievably inept. ATT has clearly outsourced the customer service portion of the business to Mexico.
I have three receivers in my house and for years have deactivated one of them over the winter. In the past it was a quick phone call in the Fall to deactivate and an equally as quick call in Spring to reactivate. I called earlier today to reactivate, was pushed through three different customer support "specialists" ALL of which made repeat ALL my information again (name/phone/address/etc.) and NONE of which could help me. I was on the phone for 73 minutes and STILL don't have the receiver activated! These people are CLEARLY reading off cue cards and have NO IDEA WHAT THEY ARE TALKING ABOUT... They have ZERO technical support knowledge. Let's face it, technical support is EVERYTHING when something you rely on is not working properly.
The bottom line after all that hassle and time is that they informed me that I need to buy a new receiver for $99 since they can't (or won't) reactivate a non-ATT receiver. Apparently, the receivers I already have activated are OK for now. I told her I wanted to buy a receiver and to ship it to me.... I was told that they needed to send a technician to my house to "connect" the receiver for me. I explained that I am capable of connecting a cable to a box and plugging the box into power. Nope, she spoke with her "manager" and then told me that I HAD to have a technician come out. Absolutely, unbelievably ridiculous and beyond that completely unnecessary.
I've had it with DTV and am using this experience as a reason to jump to their competitor. I cancelled the receiver order and am in the process of researching Dish TV to make the change from DTV.
Review by Samsidar Derrow1 year ago
This is yet another scam online streaming site which attempts to place charges on one's credit card without clearly alerting the victim. Do not give out credit information for alleged "free trials" which cost to cancel!
Review by DdG1 year ago
A couple months ago, AT&T bought out Directv. The format was changed and I can no longer read any of the information. And in July, my charge more than doubled!
I've had more problems in the past 3 months than all 10 years we've had it.
I called to speak to customer service, and had to answer unrelated questions to an automated system. I was put on hold 4 times when I finally did get a live person, who after me going through the same things I had to answer the automated voice. The first person had a very heavy accent and I had time understanding her. She then told me she would transfer me to someone who could help. I then was put in cue for a long time. When I finely got the next live person, she was in South Africa, and I once again had to go through all the same questions. I then was once again transferred to a man in the Philippines, he did the exact same thing. At this point I told him to cancel my account.
He then said he was unable to do it and transferred me to someone in Mexico!
I told this person to cancel my account, and another transfer, this man was in the USA at last. I told him that I had been on the phone more than an hour, and I decided to cancel my service. I was polite, and explained the issue of not being able to read the information, to which his response was that they were getting calls about this all day, everyday, since it was put into place.
Then I told him my bill had more that doubled! He told me that his job was (customer satisfaction) and he would put me back to my old price. This cooled me down, I thanked him and.kept the service.
But I just got my next bill, and not only.had he lied to me. But the price was now nearly 3 times the price that I had prior to July!
AT&T SCREWED UP WHAT THE BEST PROVIDER. Pretty much like how it was when it was my cell phone PROVIDER
Review by Krayziie Wempi1 year ago
I was worried when AT&T bought DirecTV and sure enough their customer service is IN THE TOILET. We were told we need to wait 9 DAYS for a service appointment!!! Our bill is close to $200 a month - worse than cable - all for NFL ticket. We kept being told there were no appointments available sooner than 9 days. They could EASILY CREATE appointments if they were willing to pay the techs overtime and they REPEATEDLY IGNORED that point. Oh, and don't trust the call center supervisors who tell you they are going to follow up...because they don't. Directv isn't interested in keeping existing customers, only signing up new ones. Guess they haven't learned the cost of keeping a customer is lower than continually luring in new ones and having them leave.
Review by RatingDexter1 year ago
Been with Directv since the company started. Now I'm about done with them. Almost all the recordings freezes, locks up, receiver system crashes, sometimes reboots in the middle of a program, Fast forward/rewind functions are slow and delayed to the point that using them is aggravating. My internet is not the problem >100Mbps. The systems just stops at times and restarts 2-3 minuets later. What is going on?
I put up with it when it was just a movie... I can just watch again that was ok, but now it's football and some of my biggest games are lost due to these system issues. Nortre Dame recording froze twice lost the whole second half. I spent hours on the phone and systems resets and still no resolution.
Review by Babiker1 year ago
Last year i contacted them to discontinue service after 14 years. They offered a discount in services, Visa gift card and NFL Sunday ticket for free for 2018. The card NEVER arrived. This is the second time they promises a card that has never arrived, but their bill does every month. They asked i called them in Feb 2018 to confirm 2018 NFL Sunday ticket free subscription. I called and they confirmed. Now after nearly a year of monthly payments, I do not have a subscription. I called to request correction to my account and they claim they conveniently have no record and asked if I had the EXACT words of the promise. I guess I need to record calls to get them to honor their agreements. Since I do not have Sunday ticket I lose nothing by changing to Comcast. Comcast made me a better offer and appear to appreciate my business. If directv has cheated you, definitely check out Comcast.
Review by Coetzer Butvydas2 years ago
I was double charged for my Direc TV billing. After 45 minutes on the phone, I asked to speak with a supervisor. I was told that someone would call me back. That didn't happen. After repeated calls, I was transferred to a recorded line and told that I could dispute the charge through my bank or send DirecTV a letter. Unless one has additional funds available, I would caution doing business with them. A duplicate charge of $188 is a lot of money to me.
Review by Mucci2 years ago
If I could, I would give DTV zero stars & instead a rotten putrid pork anus! This new GUI is virtually illegible (font size too dinky), unnecessary boxes & gradient black graphics cover 70% of the TV image while trying to navigate a horribly NON-user friendly menu. All this was automatically imposed on us on 4-20-2018. According to DTVs own customer forum, many customers are NOT happy with this new GUI as well, and those are just those who choose to be vocal about it. In scrolling to its origin, this has been an ugly issue since 11-2017. I feel for those who have been stuck with this GARBAGE GUI since then. DTV supposedly says they are working on some improvements...but Im not holding my breath. Ill believe it if and when I see it, but until then Im just biding my time out of this contract, and getting out of DTV Dodge ASAP!
Review by Brodoe2 years ago
So I had the DirecTV for 2 days.. Didn't like it they tried to get me to pay an early cancellation fee of $350.. For a $39.99 a month plan. SMH Avoid them
Review by Mureena2 years ago
Rarely...I mean rarely, have we been able to watch a program without multiple interruptions! Picture goes digital or freezes completely. Ill lose the signal in the middle of a program or not be able to get a signal for a few minutes when I turn the tv on or change channels. We have three TVs and its the same on all of them.
A tech has already fixed the problem!
Review by Hazardharry2 years ago
<a href="http://alltopmediaproviders.com/cable">DirecTV </a> is the best company where ou can not have <a href="http://alltopmediaproviders.com/cable"> Spectrum </a>
Review by Makensey2 years ago
Not a bad company, not great either, all i wanted as a child was Disney XD. Now i need to fill in a hundred characters because Direct TV is just average satellite company
Review by Prub2 years ago
Their customer service is terrible, worse than Comcast if you can believe it. My satellite dish was not working, I had to agree to a wiring plan for $8/month! That put them at the same price as Comcast! Go with Comcast!
Review by Swamynathan2 years ago
No company is going to give away their product, but having tried other rv services over the years, I find that, for me, this is where I'm staying. Of coarse the longer your with a company, I find, the more leverage you have.
Review by Kamukotele2 years ago
Don't even consider Direct TV. In just asking for a quote and specifically telling them not tto do a credit check - they did - without my permission or SS #. I am filling a complaint thru FCC and BBB. I did not even consider them since their 2nd year was significantly higher. Also you must bundle or face charges that even exceed Comcast. A joke.
Review by Suvichak2 years ago
Bad service, had disconnected, direcTV went back too year 2006 and charged us for free movies , rent one get one free, had disconnected in 2016 ten years later
Review by LucSkywalkin Yeam2 years ago
Would you really expect anyone to stick with DirecTv after the incidents listed below occurred?
1. Sometime around the last week of September, my television service was out. Someone came the next day and redid all the interior wiring, spending about five to six hours but no service.
2. The following day I waited three hours for someone to show up.Two kids came supposedly to redo the exterior wiring. I left. They left. TVs worked. No paperwork was presented. When I returned, I discovered wires hanging all over the back of my house and wires tacked on top of my vinyl siding. Instead of taking a photo of the existing wires and redoing it, they threw it up haphazardly.
3. I called and complained about the defacing of my property. No one asked me before doing it. Someone returned and basically fixed the wiring. So now, we are into three days of my time because of incompetence. I have pin holes in my vinyl siding. No way to repair that, and no way to match the 20-year-old vinyl siding either.
4. At this point, I decided I did not need a second receiver. I called and downgraded my service. It took FOUR phone calls to get a box and a label to return this working Genie to the appropriate parties. Problem is that whoever answers does not understand English and knows only a few phrases.
5. Somewhere, along with these phone call, several empty boxes were sent here, but without mailing labels.
6. I put up with an overheating receiver for several weeks until I could not stand it anymore. I had to go through this same ordeal of trying to communicate with people who could not understand what I was saying. Finally, after four or five phone calls, I got a receiver, and I let it sit because I could not stand to go through another ordeal.
7. Finally on November 3, I hooked it up. It would not activate. I called technical services. He tried twice to activate it. Then, he told me I needed to have a tech come to my house. I said NO. All the wiring had already been redone. Obviously, something was wrong with the receiver I was sent. The TV message said it was inappropriate for the current dish I had. I asked for a label to send this receiver back. I hooked up my old receiver, which did NOT have the non-connect message.
8. Then, I tried once again to get a label to return the receiver. It is still sitting in my house as of Nov. 8. The customer service people tell me to throw it in a recycling bin or return it to recycling. I know better. If it is new, and it works, it should not be thrown away. I don't want to be charged for a missing receiver.
9. I tried to watch TV with my old receiver from Nov. 3 to 7, and it did not work. On one of the calls to request a label, I discovered that the tech had left the new receiver's numbers on the service and disconnected my old receiver. I demanded that they fix that immediately. I also asked for a credit for five days of non-working service.
10. I dared again to ask for a new receiver. I got the standard so-sorry fake apologies in the two or three sentences that these non-English speakers know. Apparently, the request was granted because I received notices from FedEx.
11. Someone from Boise, Idaho, started calling me saying she was from your office. As a longtime journalist, I know that your office is not in Idaho and that was either a scam or some person from a call center. Some of us are not stupid enough to fall for something like that. And I have no idea where she got my information anyway.
12. Tonight I tried again to ask for a label and was told that I could take the receiver to an AT&T store. My, my. Why wasn't I told that before?
13. At 5:23 pm, I received a notice that my package had been delivered. I went to my door, and nothing was there. I called FedEx and they are checking on it. Apparently, it was delivered elsewhere.
No one wants to put up with this nonsense.
Review by Meleigh2 years ago
Excellent customer for years! Paid on time always. Then one day doubled my charges? So I switched. Another bigger mistake. When I asked for a detailed final bill(so it could show an early termination fee they said they didnt have accesd to that information? Wait? What? So now the new provider will not pay the buy out request because I cant get the bill to say early termination fee. Im pretty sure they are working together to get even more money out of us. Horrible company!