Needed to exchange the item I ordered. Item cost $35, after shipping $45. Then had to pay $10 return label. I shipped the item and then contacted them to see if it had been received. They said no it had not been received and did an automatic refund of $25 to me. did not ask for a refund, I did not want a refund, I wanted in exchange for smaller size. They only refunded me $25. So overall I am now out $30. And I have no item. I have continuously asked them to ship me the correct item and to take back their refund.
Review by Ecpcec Charbarneau1 month ago
For those who want to order online be careful !!! The item can look different in real then one you see on the picture. Once you purchase it and if it is " not returnable item " forget it ... they won't take it back !!!! You stuck with it .. very unhappy
Review by DanielHammer2 months ago
I purchased two dresses online March 7th for an April wedding.The dresses arrived about a week later. Like everything else, the wedding in April was postponed. I had planned on returning the dresses to the Dillards store and was assured I could do this when I ordered them. I contacted Dillards today and it took 2 hours to get through to someone. I was then told, since it had been over 30 days, the dresses could not be returned. I hope Dillards is one of the stores that goes bankrupt.
Review by Mosharrefa2 months ago
We went to the costumer service and they where really rude they need to get better costumer service. The women was rude she was just rolling her eyes
Review by QEaterK Switkowska3 months ago
They sent me all the wrong clothes. From different color jeans and size, they also sent me a dress. I contacted customer service but due to technical difficulties on their end they hung up on me.
Review by Gernaat Derrow3 months ago
I bought a suit for my wedding, they tailored it. It never fitted correctly, it was not wearable. They sales person didn't even talk to the manager, the excuse was that there was nothing to do since it is not returnable because it was altered. I have a suit from Dillard's on my closet that cost me over 500.00 and can't even wear it. Talk to manager recently, she didn't had an answer or anything to say.
Review by Prekky4 months ago
I had to return some pants and Rachael Berreyes and Sophie Williams at store #430 Hamilton Place gave me outstanding customer service. Thank You, Bob M 423-355-8247
Review by Dorsheia6 months ago
One of the best online experiences I have had. I only wish they could do something about their "site feedback". It seems it doesn't work. I clicked a lot to put my review there, but my clicks were useless. Anyway, I was searching for a gift for my 8-year-old son. Came across many options to choose. I'm sure you can find a good pair of trousers or toys or anything else for your children too.
Review by Mpac6 months ago
The associates and managers appear to be friendly, but they are really not. I mean they really know how to put on a show for people. They have too much miscommunication with their customers as well. They sent me the wrong stuff, and they tell you can get money back to a card, but they force a gift card upon you.
Review by Schilperoord Gune6 months ago
They changed my card which changed delivery method which caused me not to receive my bill by email which caused the 1 and only late payment I have ever had on my credit report at the age of 61. I contacted them serveral times and they refused to remove it. I have not and will not ever shop there again.
Review by Raenee7 months ago
Really great shot with a bunch of stuff to choos from. I used it a lot of times to pick up stuff for myself and a gifts for my fam.
Review by Arlandra7 months ago
It's a old store that's still in business. And that speaks alot to the people and internet. That they are here to stay.
Review by Chauncey Tuara7 months ago
There is nothing that tells you when you buy something on PayPal, they won't refund PayPal--they'll give you "store credit." I live 500 miles from the nearest store and there is nothing else I want to buy online from them. I would have just used a credit card if I had known--there should be a large notice when you click "pay with paypal" if this is their backwards policy. I'm stuck with a $350 Dillards card, which they refuse to cancel (although they could) and send a check. To top it all off, their customer "service" representative was snippy and rude.
Review by Amitt7 months ago
I bought a pair of boots online , and they sent me the wrong show size , I ordered a 6 and they sent me 8 , I was reading other customer's reviews and had similar issues.. when I called them , ladies were rude and they sent a complimentary label to return the item and will have my money back god knows when ...
Don't buy from this website!
Be aware !!!! Awful customer service and they are not serious...
Review by CarlottaJ8 months ago
They refuse to give me my money back to my credit card instead they keep trying to push me to accept a refund by a gift card. They got my money. I didn't pay by gift card why should I get a "refund" by gift card?
Awful shady business. Never buy from them once they get your money they keep it no matter what.
They sent me the wrong stuff and I had to pay $147 for a bunch of junk. Is this a joke?
Now I understand why they are going out of business shady shady
Review by AresGenetics8 months ago
Not the place to buy for other people. Even when you have the original receipt Dilliards refuses anything to the recipient other than a gift card regardless of how the person paid unless you would like to have the amount put back on the purchasers credit card to let them know you don't like their gift. Horrible business practices!
Review by Kiyu Senescall8 months ago
Dilliards customer service and unwillingness to help customers with valid returns is appalling. I would recommend never buying anything from Dillards that has a 1% chance to need to be returned. Their employees are trained to blame their computer for their inability to help reasonable requests. I do not recall any other retail stores that are this archaic and greedy in their methodology. Shop elsewhere!
Review by Skullcrusher Jordanna9 months ago
Trying to complete a set of china as a gift, I ordered some pieces online. No original boxes (unlike EVERY other piece I've purchased from this manufacture elsewhere). All just piled loosely with paper in a single big Dillard's box. The pieces were dirty, one showed dark scuffs on the bottom where it had clearly been displayed, and the lidded item had patches of sticky adhesive where the lid had been taped down at some point. No tape to be seen, though, as the lid was just moving about on its own. All the reasons I didn't risk buying on ebay.
Review by Marpat Skolen9 months ago
Sales clerk insisted on measuring me and helping me fit bras. She acted like she knew everything when in fact she did not know the first thing about fitting or sales. She measured me completely wrong and tried to push a bras size that was way off for me. In spite of the fact that I told her the size she gave me was too small, she insisted that she was right and kept pushing the wrong size and styles that I was not interested in. I purchased two bras, but I do not feel comfortable with them and will be returning both. I will never shop in that department or store again.
Review by Bujizen9 months ago
I think the problem is more with Dillards than the manufacturer. Via Spiga shoes I ordered online were listed as leather uppers, they are anything but, the smell of rubber is overwhelming and nothing on the box or shoes indicates leather. I unfortunately purchased them on clearance and they were not returnable. When I complained to customer services they agreed to have them returned so that some non-specialist in the warehouse could determine that they were leather or not, if that person determined in their sole discretion the shoe was leather they would be returned to me again. I only purchase leather shoes, so I know what I am seeing and touching. Why on earth does it make sense for them to pay shpping 3 times rather than just double check with their supplier. I just don't have the time to go to the post office, THAT'S WHY I ORDER ONLINE DUH! So I am now stuck with something other than what I thought I ordered.
Dillards customer service sucks!!!
Review by Grhm9 months ago
I spent 1100 on a vintage handbag and within an hour noticed it didn't zip well, they flat refuse to back their products once they have your money. Nordstrom and a ton of sellers on eBay guarantee them, truly they are not great quality for the money and you can get better service anywhere. Dillard's has really awful customer service in comparison to Nordstrom, Neiman or even eBay.
Review by Drucey9 months ago
Ordered a cosmetic product that was supposed to come with a "gift with purchase." A few hours later I receive an email saying the gift is no longer available.
So I tried to cancel the order and was told it was too late and I would have to return it. What a hassle! Will not shop at Dillard's again!
Review by Shantelle Schlenk9 months ago
A week before the big day, I purchased some wedding gifts listed on the Bride and Grooms' Dillard's Registry in person at Dillards at Haywood Mall in Greenville, SC. Like many items on such registries, they matched other items in the listed sets. Unfortunately, for the bride and groom, for whatever reason the wedding was called off the day before the event. Unfortunately, for me, I am now stuck with a mixing bowl set that does not match any of my existing kitchenware. The reason I am stuck - of the multiple items I purchased, the bowl set was on sale; and therefore Dillard's only allows you three days to return it, otherwise no refund - not even a store purchase credit!!!
Review by Fahmo9 months ago
Don't shop at dillards, they lay off their hard working employees just before Christmas just so they can hire part time help them lay them off after Christmas. They suck and I will NOT shop there.
Review by Denas Derrow10 months ago
Be careful if ordering online with Paypal. If you have to return the article, they do not issue a refund. They send you a gift card that can only be used at their store.