Please do not trust dhgate everyone they are nothing but liars and thief. I place order and it came after over a month and when it came it was the wrong order. Dhgate customer service advised me to return it so they can refund the money. After I returned the order, they released the money to the seller. Now the seller got the money and the order and I got nothing, I sent over 40 emails to customer service and got zero respond which was very disrespectful
Review by Wielander1 month ago
Scammed twice by fake traking number in two orders
Review by Theesan1 month ago
Paid for my stuff my tracking order doesn't exist I can't track my order why not it says I never ordered from you
Review by Maryering1 month ago
Bom dia, solicitamos que o Dhgate fale com o vendedor e encontre uma solução para o envio dos nossos produtos, em conversa com o Chat da Dhgate, disse que a responsabilidade é do vendedor, se apelamos produtos a DHgate,então a responsabilidade do Ghgate falar com o vendedor. Meu nome é Daniel Tomás, da empresa Arus sediada em Portugal.Nós pedimos produtos e chegamos a acordo com o vendedor,ninguém envia os produtos e a Dhgate não resolve o problema com o vendedor. serviço ao cliente,não existe,ninguém responde aos emails também,como cliente temos direitos e este esquema é somente para roubar os clientes,temos printscreen de tudo como provas,evitem este site a 100%..mais uma forma de os Chineses roubarem o clientes em todo o mundo.
Review by Onnie Comerzan2 months ago
Do not get your self stuck in this mess. It takes months for them to send the product. All shoes are fake. Most stuff are fake. Just a very very bad place to spend your money. I hope this website gets shut down. Save yourself a head ache and save your hard earned money for someone who respects and appreciates your business
Review by CustomerEvelyn2 months ago
Due to school closures, I was unable to receive my package since it was being delivered to my college dorm room. My school sent back packages because we are not allowed to go to the school to get anything and because they are unsure when we will be back. After trying to contact my seller 4 times, with no response back, I was informed by the DHGate team that my dispute was being closed due to insufficient information. I told them multiple times that I was unable to get the package and that my dorm was sending it back, yet they said to get the package from the dorm and to send pictures of my package to them. Obviously they werent reading emails or truly caring about their customers.
Review by Felixia Gadtaula2 months ago
I order 10 sweatshirts back in January 2020 still waiting for my items!I've tried to contact the seller who is jaifei1977 for the last 2 months.I bought my granddaughter the same item back in december and received it a month later!This site is ridiculous and very unprofessional!Never in my life will I recommend Dhgates!
Review by Acecook2 months ago
I was going to make a purchase, and decided to read the reviews first and I am glad that I did. After reading the first 5 noticed that it's just a scam. They should be exposed and have something like BBB band them from having that tricky website.
Review by JunkRider Dowa2 months ago
Just want to thank everyone for these reviews. I went to pay for an order and it stated that my credit card company denied the order. I am now worried that they have stolen my cc details as there is no reason why my credit card company would deny the order, as I order on line all the time (and no I have not reached my limit LOL). Just a waiting game now. Dam glad I didn't buy the product though. Now they keep sending me emails saying it is sitting in my basket and waiting, well, it can sit there for EVER !!
Review by IwsScammed2 months ago
Don’t buy anything from this app. I ordered something 2 months ago & still haven’t gotten it. You’re welcome
Review by Vapasbhai2 months ago
This is a sham website with sham sellers .
Review by Vishweshwar2 months ago
Wish I had read reviews before placing order. My son spent his Birthday Money ordering on here and we still haven't recieved anything. They keep trcking it and saying it's on its way. £80 wasted and customer service is just a robot no help whats so ever. It doesn't even deserve the 1 star I had to give it just to leave this review.
Review by Angem Rucar2 months ago
This was way before Wuhan Delight kicked in but still I wait three weeks later STAY AWAY from these people.
Review by Larseric2 months ago
I ordered N95 masks and they were delivered to San Francisco when I’m in NY. I try and contact seller and I notice they sent me a message through DHGate, instead of sending me an email, stating they no longer have the N95 masks so they sent different masks without my consent! They should have waited for confirmation from me instead of sending masks I did not want nor did I receive! I try and dispute the order and get a refund but that looks like it’s impossible! I will never order from DHGate again nor would I refer them to anyone else!
Review by Sinister Baquilod2 months ago
I am someone who reads reviews on any site that looks like it might be sketchy and, this is one of those times... Just like the old adage goes “if it seems too good to be true, it is!” I’m thankful I read these reviews before I became a “victim” of this site. I was about to purchase five of the same guitar. It is normally a guitar that sells (used) around $1,200-1,600 and new for $3,000+. They have it listed at a 10th of that price. I almost gave in and bought several of them because the price seemed “too good to be true”. I truly feel for everyone who have sent money and not gotten it back (yet). I have been in your shoes and bought a dvd set for my wife online for $60, only to have $16k (yes $16,000) taken from my bank account, from one of these sketch ball sites. The only thing we’re really able to do is, post reviews like these, to help keep someone else from making the same mistake!! Best of luck to everyone and don’t give up, you’ll get your money back EVENTUALLY!!!
Review by Robouni2 months ago
the watch that I paid over $320.00 for arrived damaged and non-working. The seller offered me one cent for compensation and I appealed to DH Gate to return the item and replacement. DH Gate found for me $20 as a substitute for the watch! I have to agree with other reviews of DH Gate, these peopleare a bunch of crooks! I do not advise anyone t deal with DH Gate!
Review by Kgrand Malnick3 months ago
Bunch of f&#@n scammers!!!!!
Review by Bafford3 months ago
I am not happy with dhgate I've been using them for a long time and made many purchases, But now I have a package that was supposed to arrive on March 26th, the tracking has not updated since March 7th when it said leaving over seas, the seller refused to refund me, I opened a dispute for a refund as it is stated on dhgate “If buyer did not get the item on seller’s promised delivery time, then DHgate Resolution Center will commence arbitration to issue a refund or return item according to the actual conditions.“ My promised date was March 26th, its not here!! My dispute and all messages are being ignored now and nothing is being done and the seller has turned off email notifications so is not even getting my messages.. The seller is not responding to the dispute and dhgate have not issued my refund yet thus is ridiculous and unfair its almost 50 days since The order was made and absolutely no update since March 7th, dhgate states they will issue a refund if the package does not arrive in time my delivery was supposed to be March 26th its near a full month late!! Please just refund me so we can end this dispute I won't give up and will report dhgate to trading standards for fraud and helping sellers to steal money like sneakerstar has stole mine with their help.. Release my refund!!!!!
Review by Velexia3 months ago
A scam Chinese company only steal your money. Stay away from this company, there is no customer service email or telephone number. Save your money, they are there to rob your money online. I made 3 purchases in February 2020, never received any merchandise. And can't contact them for refund.
Review by Krnk3 months ago
this is a scam no need to write a paragraph just use common sense theryle rating is a 1.46 out of 5 stars come on
Review by Sensuelas3 months ago
I order something they never sent it to me and I try to email them they block me
Review by BeckyBD3 months ago
I would give it a zero. I have been waiting 2 months and still have not received my product. No response to 3 emails. Product has not even been shipped. This is a crooked Chinese operation. Don't order from them. This is a scam.
Review by Mattar3 months ago
I wanted a iPhone xmax clone. I received it after some time. I paid 101.00 & constantly ask for a refund. They finally sent it. Only thing u can do is talk. Fake apps & you can't even download play store. Do not get this phone you will spend more money ending up buying another from somewhere else!
Review by Trichinopoly3 months ago
Put a purchase into dispute because the supplier didn't supply everything stated and got a small refund, even though DHgate stated on 5 occasions that I would get a full refund, just be very wary that DHgate is not the same as Aliexpress and look after the seller and not the buyer
Review by Amintas Depenbusch3 months ago
The dress that arrived is not the dress advertised; wrong color, wrong fabric, wrong length. This is a very poor knock-off of the advertised dress.