This report can help you determine if www.dermstore.com is a legitimate website
Check if www.dermstore.com is a scam website or a legit website. Is Dermstore fraudulent or infected with malware, phishing, fraud, scam or scam activity. It is always best to be safe on shopping online.
Why did www.dermstore.com get this review?
Our algorithm gave the review of www.dermstore.com this score. We have based this rating on the data we were able to collect about the site on the internet such as the country in which the website is hosted, if an SSL certificate is used and reviews found on other websites.
The rating of www.dermstore.com indicates the site is safe or a scam. However, we cannot guarantee that the site is a scam. Many websites look legit but are in fact fake. Before you shop at a site you do not know, check for yourself.
About
Dermstore.com is an online retailer of skincare, haircare, makeup, and beauty products. The website offers a wide range of high-quality products from well-known brands, including skincare and makeup brands that are dermatologist-recommended.
The website has a user-friendly interface, and products are organized by category, making it easy for customers to find what they're looking for. Customers can filter their search results by skin type, brand, and other criteria to find the perfect product for their needs.
Dermstore.com offers a range of services, including free shipping and returns, a loyalty program, and a customer service team available via phone, email, or chat to assist with any questions or concerns. The website also has a blog section that provides tips and advice on skincare, haircare, makeup, and beauty.
Dermstore is committed to providing its customers with high-quality, safe, and effective products. The website offers a wide range of skincare products that are free from harmful chemicals and ingredients that are known to cause skin irritation or damage. Additionally, Dermstore offers a variety of vegan and cruelty-free beauty products.
Overall, Dermstore.com is a comprehensive online store for high-quality skincare, haircare, makeup, and beauty products, offering a wide range of products and resources for customers of all skin types and preferences. With a commitment to safety, effectiveness, and customer service, Dermstore has become a trusted destination for those seeking quality beauty products.
Top Reviews from Reliable Sources
Elise
I find dermstore a reputable company
I find dermstore a reputable company, I don't have to worry about receiving fake products especially the Skinceuticals brand. The selections are phenomenal although I've noticed that Glo minerals pressed base makeup lately only have limited shades available. Free shipping once the minimum amount has been met as well as the free samples are great perks!
Date of experience: April 16, 2023
Dated: Mon Apr 17
Source: Trustpilot
Sheryl
The package on the free serum was very…
The package on the free serum was very poor. As I was taking the bottle of conditioner out of the box, the serum fell out and broke all over my floor. The glass shattered in very small pieces all over the floor. This item should be individually packaged.
Date of experience: April 09, 2023
Dated: Mon Apr 17
Source: Trustpilot
Kim
I realized immediately after I placed…
I realized immediately after I placed my order that I forgot to apply my loyalty reward credits to this order. I followed the FAQ instructions to try to cancel the order (so that I could re- order with the loyalty dollars applied) but it wouldn’t allow me to cancel. When you click on the order in process, it should be very clear and easily understood how to cancel the order. There were 3 buttons/options- either to reorder, to contact us, or to cancel. Each time I tried hitting the cancel button, it re-directed me back to the home page. It’s Sunday so customer service is closed and there’s no one to call to get help. Disappointed because I had $15 in credit to apply and should’ve been easy to cancel and reorder like other websites.
Date of experience: April 16, 2023
Dated: Mon Apr 17
Source: Trustpilot
Christine Wi
Great selection over many categories
I find Dermstore site very easy to navigate with a wide selection of items. It is easy to search for particular brands or investigate items I am unfamiliar with to see if I should widen my choices and try new things. Prices are fair for the brands offered and there are promotions offered on brands too. If I can’t find it on Dermstore, I probably don’t need it!
Date of experience: April 14, 2023
Dated: Sun Apr 16
Source: Trustpilot
Sarah
Sold out items and poor customer service
The items I needed were sold out at first, which is frustrating. Then, I had difficulty applying my new customer discount code, possibly because some of my products didn’t qualify. When I asked customer support if there are limitations to the discount code, the response was to read the fine print, which didn’t help me at all because I couldn’t find the fine print.
Date of experience: April 16, 2023
Dated: Sun Apr 16
Source: Trustpilot
Jacqueline
Your customer service doesn’t…
Your customer service doesn’t coordinate smoothly at all. I was extremely dissatisfied when I had to return an old item. A skinceuticals serum was discolored and obviously an expired product. It took numerous emails and calls to get a quality replacement. Because of this I have a very negative view of your customer service. Please work on this aspect of your company.
Date of experience: April 15, 2023
Dated: Sat Apr 15
Source: Trustpilot
Joanne
BeautyFX service is awful
Very frustrated that you charged me for beautyFX club immediately on 4/1/2023 despite having a back ordered product. In addition, it’s 4/14 and you never notified me it was back ordered. I found out when I inquired about shipping status. Very unprofessional. You don’t charge someone without a product to ship. At a minimum; you have a responsibility to reach out to customers, offer replacement or supply avail date.
Date of experience: April 14, 2023
Dated: Sat Apr 15
Source: Trustpilot
Tara
I paid for two day shipping on…
I paid for two day shipping on Wednesday (with full understanding of it not shipping until Thursday due to it being past 9pm) and I have tried all day Thursday and Friday to at least be able to check tracking. Nothing. I even called yesterday (Thursday) and he couldn’t help me either. I will not be ordering again. I leave Tuesday for Europe and most likely without my serum. I just don’t understand why I can’t check my order. Ridiculous.
Date of experience: April 13, 2023
Dated: Sat Apr 15
Source: Trustpilot
Michele
Dermstore Beauty Review
Dermstore has the beauty items I need and, sometimes, they’re on sale. But I’d like to see more sales.
I like the Member Rewards program, but it’s confusing trying to find and use them. I chatted with someone from Dermstore who kept insisting the rewards were listed on the top right. If she had told me to open my account, I would have found them. Also applying the rewards at checkout was not an easy 1 step process. Frustrating.
Date of experience: April 12, 2023
Dated: Fri Apr 14
Source: Trustpilot
Romina
I love Dermstore
I love Dermstore. The only reason why I gave it 4 stars instead of 5 was because it took me several clicks to check out on my phone (the address field kept on showing up twice and it wouldn’t let me continue without an error message). It was acting glitchy. Other than that - the experience is great.
Date of experience: April 13, 2023
Dated: Thu Apr 13
Source: Trustpilot
More Information
Parent organization: THG plc
Founded: 1999
President: Cyndi Isgrig
Headquarters: El Segundo, California, United States
Founder(s): Craig A. Kraffert
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Contact
1 (801) 252-4624
1960 East Grand Avenue Sixth Floor El Segundo, CA 90245 USA
www.dermstore.com
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