This is a great laptop! Exactly what I needed and for a great price!
Once I took it out of 'S' mode, I was able to start using the browser's and apps I prefer.
Very Easy to set up and use.
I love it!
Review by Weireter Schnibbe1 month ago
Computer didn't have MS Office installed. Dell tech (Floyd T.) couldn't fix it, couldn't explain it and couldn't care less. Have bought several but that will be my last.
Review by Trogger1 month ago
I recieved an alienware R2 the 14th, turn it on try to set it up...Blue screen. Try to install updates blue screen. I ordered ms home and student they install 365. I kept getting blue screen. So I did a diagnostic test since dell person didn't fix the problem as they told me it was just a driver issue and they felt it was resolved. The day after go to play minecraft to test games work..blue screen. So IT friend got me to run diagnostic on new laptop turns out my computer was built with faulty memory. So in order to fix memory i have to replace the entire motherboard as they thought it was a good idea to attach memory to the motherboard. I am disappointed with the service. I'm paying 3500 for a laptop I cant even use til i get the replacement part. They didnt offer any type of small refund for there error. I was even told computer came off the production line yet they didnt bother to check to make sure the laptop was in stable conditions
Review by Graciesjourney1 month ago
Dell inspiron laptop purchased Feb. 2019. Feb. 2020 (2 days before warranty was up) motherboard fried. No spills, no dropping, no power surge, worked one day, did not the next. Repair takes over 2 weeks. No machine for 2 weeks. May 13, 2020 stuck on "preparing auto repair" screen. Try to get dell support and am told no longer under warranty, nothing they can do. They send self diagnostic video instead. Will never buy a Dell product again.
Review by Richarxd1 month ago
let me start, I have excellent credit. I would never purchase another thing from Dell. I pay an amount of $70 a month, and $50 goes to interest. If I continue to pay this, It will take me 5 years to pay it off. I was unaware of this, because the first year is "interest free" after the year is up, they back charge you for everything.
Review by Rozsavolgyi2 months ago
Made an order and was not told it was not in stock and I would have to wait MONTHS until AFTER they have your money. Not a company I would deal with.
Review by Tahiis2 months ago
I used to swear by DELL. Every computer I have bought has been a dell. I had very bad experience with HP computers so Ive stuck with dell and have been very happy. This recent computer Ive bought has had a lot of software /hardware issues. The computer all of a sudden after an update lost my video card. Two other problems my computer studders when im on it for about an hour or so an every hour it takes a 8 second breather in which it locks up. I also having a problem in which i have to turn my computer on and off and back on for it to come to the desktop. Their tech support is terrible and I should not have to go through this with a new computer. Its terrible but people are going to have to start buying local.
Review by Varin2 months ago
Lousy customer service by Indians in New Delhi who barely speak English. My 8 year old grandchild would do a better job.
Review by Nikujukka2 months ago
Dell is HORRIBLE!! I've never encountered such a terrible company. They used to be good, but NOT anymore. I made the mistake of buying one of their laptops. Their operating system would not allow me to use the video conferencing website that was the entire reason I needed the computer. That would have been bad enough, but trying to work with their tech support was a FLAMING NIGHTMARE!! I had to call back 10 times-literally!! I actually documented it. They kept disconnecting me. On my tenth call, charged me $138 for a "one time fix". If I had gotten their "premium warranty" it would have been an addition $250 dollars. TO FIX THE OPERATING SYSTEM THAT THEY DOWNLOADED ON THE COMPUTER IN THE FIRST PLACE!!!!! Unbelievable. If anyone wants to file a class action lawsuit, sign me up!
Review by Contrec Derrow2 months ago
I bought dell laptop one year ago
And I am using it without any problems since I bought it.
Thanks to the website
Review by Uplands2 months ago
Based on my experience with Dell, I could not recommend the purchase of one their computers. My Dell PCs (desktop and laptop) are high-end Inspiron versions. One is two years beyond its warranty period, the other is over two months beyond. About two months ago, both adopted a peculiar deficit that exists to this day: you must restart the computers following start-up, else they will not perform normally in two respects. They refuse to load apps, like a VPN and though they will connect to the Internet, they will not open most pages. At first, I thought the infirmities were owed to the VPN, but their tech-help convinced me otherwise. Then I turned to Norton, my Internet protection company. But their technicians and their scanning tools indicated that though my PCs had a few bad files, once those were removed, the Dell PCs continued their bad behavior. Microsoft, my next approach, stated that the problems were hardware related. At this point, realize that I had spent literally hours with engineers taking control of my computers, doing their thing. Dell was my last resort. That’s so because, as previously noted, the PCs were beyond their warranty date. So, I paid $105 for someone from Dell to call me and resolve the issues on one of the computers. And this brings me to the reason I could never recommend Dell computers. No one ever called. Not only that, following almost an entire day’s attempt to learn why, and whether or when I might expect a call, I came up with this: Chat session folks said it was beyond their “expertise,” and referred me to email. Email responses were that such information was beyond their “expertise,” and referred me to a phone number. The robotic voice at the other end of the phone number failed to understand my problem and referred me to Chat and email. Enough! I contacted my credit card company and placed a challenge on the money I had authorized for Dell’s “service.” One thing I did learn from Chat, email responses, and the robotic voice is that “Dell prides itself on its excellent service.”
Review by Briwnie2 months ago
Customer service is terrible. All they want is your credit card to fix a computer that is only14 months old. They wont try to look at it remotely to give you an estimate of cost to fix. This computer has not been used by kids, has been sitting on a desk. It's not moved in and out of a car. I feel like they don't care that this is a substandard product. Maybe that's why they make them that way so they can take your money again when you need to fix them. I have had many older, much less expensive brands of laptops that have lasted far longer than this Dell. Never again will I buy a Dell
Review by Hesho3 months ago
For over 30 years I have built my PC's. I didn't feel like doing the reach and building, I should have. I bought a Dell Alienware R8 for $2300. I wouldn't recommend them. Alienware has serious issues with their updates. Multiples times they have failed, this time cost me a complete reload of the OS. I reached out to support Dell/Alienware and they were closed. Their hours are Monday to Friday 7am to 11pm CST. After that you are screwed. I tired reaching out to them on their support page and was told my support had expired, it hadn't it was extended. Steer clear of this company, they will let you down when you need them.
Review by Fornost Tiwadi3 months ago
I WILL NEVER BUY ANOTHER DELL PRODUCT!!! I have spent at least 4 hours of my time on the phone, had a technician sent 3 x and waiting now for a replacement computer for an Inspiron 3580 less than 6 months old!! My college student has been without for over a month already and it may be as much as another week before new computer arrives. The customer is not priority as Dell likes to try and have their customer diagnose and repair their crappy product over the phone (spent 3 hours of my time). They are unable to understand that the customer = business, bad customer service, bad product, will = no business!!! If I could give you less than a 1 I would!!!!
Review by PinkBoglin Smulkste3 months ago
refurbished are junk failed 1 month had tech come out said it was fixed $175.00 1 week later tech took computer after failing again wants new hard to get computer working again now way over cost of buying new unit
Review by Ajjjjjjj3 months ago
At the enterprise level, why doesnt Dell indemnify their customers any longer? Looking at the latest terms, the CUSTOMER indemnifies Dell.
Review by GaryDunham3 months ago
I've used PCs since the 90s - NONE of them (EXCEPT for the Dell Inspiron 5559 Notebook) - interrupted my work by displaying random, flashing colours on the screen - and then STOPPED WORKING! Luckily, I could research the problem online using my 12-year old HP Compaq Presario Notebook. Dell (USA) tells you (the customer) that you can contact your local Technical Support for concrete answers.
I approached Dell Technical Support (Australia) through their online 'Chat'. In the message box I wrote:
"NO POST. I pressed the 'Fn' key and 'Power' button - I heard a sharp, melodic double-beep (6 times); then 15 note melody (1 time) followed by 3 strong beeps (3 times); these last 2 beep patterns repeat consecutively. WHAT IS WRONG EXACTLY?"
Over some days, I successfully transmitted this message at least 21 times (that I documented). Each time, the 'Chat' window showed 3 moving dots (to indicate it was going through) - then NOTHING! - the 'Chat' window had simply DISAPPEARED!
[NOTE: I got through the very FIRST time I contacted the company via 'Dell Chat' (Consumer Sales) on March 4, 2020. I told the Sales Advisor that I'd been trying to get through on 'Technical Support' Chat with no success and asked if he could transfer me to someone there. He could not accommodate my request and provided a link (that I had already used). I continued to try to make contact with Dell's 'Technical Support'. I had also tried to initiate a chat session with Dell (USA); I was always redirected to the Australian website.]
I thought I did my research before choosing Dell (reading paid editorials). I could not have anticipated that, as a customer, I would be BLOCKED by Dell's Technical Support - thereby preventing me from making crucial enquiries about their product.
I can only now appeal direct to Dell (USA) for help. Given the (above) diagnostic codes and/or beeps, I repeat the question to them: "What is wrong exactly?" I would very much appreciate their answer.
Not that it now matters, my first computer was a Dell Desktop (Pentium).
MARCH 23, 2020 UPDATE:
As I await a response from Dell, I should mention that I am indebted to those independent computer technicians who freely post and share their tips. One of these, published October 25, 2017, is for the benefit of Dell Inspiron 14 or Dell Inspiron 15 owners called "Dell 3 beep trick for no display problem". The technician advises, "Every model can face this type of problem."
The fix (not a permanent solution) is to press the 'down arrow' + "D" + "W" + "F2" - and the power button also - only removing your finger off the power button. If your laptop processes this code it will show "Preparing Automatic Repair" on the screen; if it does not (after a few tries), to quote (again) from this technician:
"OK. If your laptop shows this type of problem so it's your bad luck because your laptop's motherboard has been Tear down soon and now today's the laptop circuit is being very difficult and cheap and the laptop company has included GPU, CPU, clock together into one piece of i.c so it's very difficult to cure your laptop."
As a newcomer to this page, I'm struck by NOT seeing (public) Company responses from Dell to the 1 Star Reviews. These reviews are 'gifts' - providing Dell with free reports that laser-focus on systemic failures within the company's operations.
As a society, we have the right to be able to rely on our technology. Every customer that chooses Dell believes (intrinsically) that this American company has their best interests at heart.
'Care for the customer' - what happened to it?
Review by HGramston3 months ago
Unable to answer Complaints, Unable to deliver a Laptop when promised. Still waiting 8 days later for said laptop to be shipped. Very disappointed
Review by Sugarcrafter Bovkun3 months ago
Worst customer service !!!!!!
Review by StevenPeters3 months ago
Ordered two monitors two weeks ago and was not notified until the day before the expected delivery date that there would be another six week delay in my order. Unprofessional to the highest degree...
Review by Hattielynn3 months ago
My Dell laptop computer was my lifeline here in NYC during this terrible time. Unfortunately, the hard drive on my laptop became defective on March 31st, 2020. Tech support sent the return dispatch box to me at the wrong address, but the FedEx driver telephoned me, I told him the correct address, and I received it. I returned the computer, and sent Dell technical support an email on March 31, 2020 telling them that the address was wrong. There was a delay to receive parts. The parts were received on 4/8/20. It was repaired the same day. It was returned on 4/8 and supposed to be delivered FedEx on 4/9. FedEx did not attempt delivery on 4/9 for some unknown reason. It sat in their warehouse in Jamaica, Queens, NY until 4/10/20 (Friday). On Friday, FedEx would not deliver because the address was incorrect and I was told only Dell could change it. I called Mr. Sharma at 430pm EST Friday to ask him to contact FedEx customer service immediately so I could have the computer the next day. He insisted my address was 8042 230 Street (a nonexistent address), and refused to contact FedEx, as did his supervisor, Mr. Haresh. Instead Mr Sharma and Mr. Haresh sent my computer back to Dell in Houston. Mr. Burroughs then emailed me, and said he was shipping my computer back (no apology nothing for the aggravation). I think at least an apology was due. I enclose his emails to me. This was extremely aggravating. I understand that mistakes occur, but sending the machine to Houston so I had to wait another week is beyond the pale. This is not the first time I have had terrible customer support from these types of persons. This type of technical support mitigates against further purchases from Dell.
Review by MailGraf3 months ago
Bought 2 laptops directly from DELL. Didn't know there were manufacturing defects after 9 months of frustrated usage. What a disappointment the total lack of quality control at Dell factory in Penang. Dell changed 2 hard-drives for me; but one month later, the batteries faculty. One problem after another. It's so grating. Dell doesn't understand how to handle my case. Now my warranty expired and I have no recourse. So I appealed to Dell to give me 2 new sets as replacements. To be fair, Dell should offer 2 new sets of laptops as replacement for me. They refused. Now my warranty is out; and my family is about to throw away the Dell laptops. Sorry, I will never use DELL for the rest of my life.
Review by Krunker3 months ago
Worst customer service. I upgraded my warranty last month, but i noticed that it is under the wrong service tag. I called the and asked them to canceled my order and remove the service tag. After 6 hours talking to them, finally i received the cancellation email regarding my warranty. They said they removed the wrong service tag. I waited for a week and i received an email from my bank that i have been charged again for something i didnot ask for. I checked my dell account and i saw i still have the wrong service tag in my account and the charge is under that. So i called them again, they had no idea what it is. After 7 hours talking to them, they couldnot remove the wrong service tag from my account and they just referred me to another department. So, they couldnot fix what they did wrong and i still have a next bill under the wrong tag in my dell account. The worst experience, and worst customer/support service EVER!
Review by Jadelouisefoster3 months ago
PLEASE DONT BUY DELL PRODUCTS - THEY ARE NOT AT ALL CUSTOMER FRIENDLY I bought a laptop in September 2019. Something went wrong with the laptop and it was not starting at all. So i have to send it to Dell warehouse as they don't have any local representatives anywhere who will provide technical support. So i send the system back to the company. After checking they told me that few of the parts were damaged due to some liquid in it. Now. i remember that there was no incident happened with the system that the liquid have gone inside. Still when they told me that i have to pay for the parts i paid it. After taking the payment i got an email from the company after a week saying that they don't have parts in stock and it will take some time for them to receive it. So me left with no option have to wait for the parts to come in and the system getting repaired. I requested them for a loaner system as it was because of them that the repair was getting delayed. But they clearly denied to provide me any kind of courtesy help. I received the system after 2 months. When i received the system it was giving me some error immediately after starting. So I called up the Dell technical team. I was on call with them for almost 2 hours 15 mins and I did everything they told me to do. Even we tried to format the system but due to problem the system was not getting formatted. So the technician again gave me one and only option that send us the system and we will repair it and give it back to you. No even after payment almost $1,200 i am unable to use the system since last more than 3 months and I don't know still how much longer. This time also they gave me one and only option to send them the system. They didn't even had courtesy of saying that as this was our fault we will send someone on site inspite the guy was telling me to pay money and buy higher level warranty then only someone will come to my office to repair it. I haven't ha this kind of worst service ever even after spending high amount. Till date i have almost spend $1,800 and still the system is not working. And Dell don't support any customer. They just tell you pay money then only we will do something and even after paying money there is no guarantee in their work. Company whose words cannot be trusted
Review by Rooz Mosny3 months ago
OMG I am just stunned with how poor their customer service is!! Long story short, I was given $3,000 in credit by Dell, used it to make two orders but had to call in several times because their system kept cancelling the orders but I finally got them. Then, over the past 5 days, I've tried to order a JBL speaker using my Preferred Account, and they cancelled my order 5 times for no reason! Had me call in several times and talk to someone in India who lied to me by saying my orders wouldn't be cancelled again and it would be sent out. IT WAS CANCELLED YET AGAIN, WITH NO EXPLANATION AS TO WHY. THEN, my Rewards were taken for those cancelled orders and not returned!!!! HOW CAN CUSTOMER SERVICE BE SO BAD WITH AN "AMERICAN" COMPANY??!!!! NEVER SPENDING THERE AGAIN!!!!
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