Received the expensive but faulty earpods.. from somewhere in Hong Kong apparently, after paying for quick delivery.. they arrived 2 weeks later.
Tried contacting them several times but no reply.
They seem to operate on the basis that ignoring unhappy customers will make them go away eventually.
Avoid and go elsewhere, even if you must pay a bit more at least you get what you pay for.
Review by Worr8 months ago
Dear SiteJabbers,
I ordered an iPhone 6s from them and after a couple of weeks it was finally shipped and then it took forever to come and once I received the package, there was no iPhone inside! They didn't even send me the iPhone I ordered! Instead, there was one iPhone 11 Pro case and one iPhone 11 Pro screen protector inside! Absolutely, horrible.
And after weeks of fighting with them, they never gave me the refund!
Seriously, do NOT waste your money on this website. You WILL regret it.
Best regards,
Hudson
Review by Chapelet10 months ago
Ordered phone that was in stock, but it did not arrive. Contacted DX, they had not shipped it because it was now out of stock. Waited a month to get the order shipped, then never received package. No support. Had to open a complain with credit card company.
Review by LolaD11 months ago
Horrible company. Horrible customer service. I ordered 2 ps4 controllers February 27th which upon ordering was told to allow 7-11 business days to receive merchandise. Well it is now June 3rd and I have not received anything. Upon correspondence with customer service I was asked to please allow delay due to the memorial holiday. Are you serious? Then told it "may" be held up with U.S customs. I am currently undergoing investigation through visa because they definitely robbed me. DO NOT ORDER FROM THIS COMPANY. THE PRICES MAY LOOK GOOD BUT THE PURCHASE IS NOT PROMISING.
Review by Bandhu1 year ago
Promises delivery within 7 days and collects a lot of money. After that, neither the goods nor an answer arrived. I ordered the goods one month before my daughter's birthday and one month later the goods are still not here. Launched a conflict resolution via Paypal and now DX is giving an invalid tracking number. I'm afraid Paypal will not react. I will never order anything from Dealextreme again. That's just scams.
Review by Trinethra1 year ago
Disgusting customer service. DO NOT BUY FROM HERE. you do not receive your package and they ignore msgs
Review by LuzdelDia Rigamonti1 year ago
Ordered a Umidigi F1 play phone 15 days ago, The phone sat at processing order for several days. Then I sent messages asking about the shipment , no answer for a few days , then finally got a direct message from DX website stating the phone was shipping soon. Couple more days and I decided to call my Credit card company and see about cancelling , but DX cancelled already and my card company said refund pending, but my order was still shipped 15 days total as of today... I received the phone with DHL Express . Phone is perfect working condition (Brand New) AND FREE!!
Review by Ljp1 year ago
I ordered an earphone almost two months ago from DX. Waited for that long and nothing happened. Then I started sending emails to their sales department, GMail sent the emails 4 times with no success!! as their sales department don't accept the email. They want your money and that's it.
I then complained to Paypal and I finally got my money back from Paypal money back guaranty, as they did not even respond to Paypal!! (see Photo Atached)
It has been a waste of time for me, so don't buy anything from these guys, you won't get anything back and you will regret it.
I would never again buy anything from Dealextreme, never again!!!
Review by Yoner1 year ago
Very bad dealers. They do not send your parcel. They do not give your money back. My order never sent. My gift card expired and non refundable cause of their delay. But they said they refund my expired gift card. So I lost my money and nothing sent for me.
Review by Dolors1 year ago
I don't know if they sold the company to some scammers or they
turned into scammers but they are not sending any products and they are
ignoring all messages or replying the same template over and over
again.If you have been scammed, please check the Facebook page
where we are collecting data from all scammed people to make a
collective sue against DX and shut them down once and for all.
facebook. com/StopDealeXtreme/ (remove the space before the 'com')
Review by Repairwoman1 year ago
Absolutely the worst. Finally received the phone after a month they first got the wrong phone did a return, then shipped said it was returned again due to lithium battery so they had to use a new shipper. Shippment finally arrived in the U.S. with a European charger and the phone did not have some of the more important features that were advertised NFC Google pay for one. Do not order from this place you will regret it.
Review by JongHyeok1 year ago
I have ordered only 2 items to try in May 2018. Today (17th of July) I still didn't received on of them... So I send a mail and they say that the package was return to them because of a problem with the address (Which is the exact same address than the other item that arrived without any problem).
Not only they never told me that they received the package back (After more than 2 months !!) but now I have to pay a shipment if I want the item, or I can be refound, but they will reduce the shipment cost (Which was supposed to be free originally).
This is the last time that I order from them. Very bad service and support...
Indy
Review by Shefka1 year ago
never got my 185pounds phone! dont buy! go on ebay! l cant get my phone or a refund!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Review by Viamed2 years ago
I'd ordered some items over a month ago, and although the tracking says they shipped, I've never received them. I decided, Well, these are coming from China, so maybe I'll just wait. And in the meantime, I decided to order more of the same item, to have extras. This time around (not during my previous buy) I received a message saying that my card data needed some "further confirmation" before they could run it. They asked me (get this) for "Photo copies of both sides of my Credit Card and Driver's License". I don't know about you, but that just SCREAMS identify theft. Don't trust them, don't buy from them, they are not a real business, unless they are in the business of scamming the unwary for their identity. Be warned.
Review by Dhinahar2 years ago
Mobile phone ordered in January, it shipped in 3 days and was in the UK 2 days later. According to the tracking anyway. It's been stuck at the UK Hub (allegedly) since early February. Sent email to courier : No response from the courier. Sent email to DX : No response from Dx. It's now March. Starting to wonder if iv'e lost my money. I doubt I will ever trust buying from China again. Extreme this site is : $#*!eExtreme : deal... not so much... And the worst part, they don't care, they just don't, or they'd fix it. They don't give a flying monkeys once they have your cash. Local culture i'm informed says "well done you for making some money today" even if you catastrophically let down your customers.
Review by Rachil2 years ago
I've used DX for years without problems. The first time I had a problem with a missing part in a product, the company conduct became clear in these cases. Customer service was unresponsive, just stalling my request and asking for evidence of the missing part (how is that even possible?). I did not even request a refund or new shipment, but just the a compatible item to replace the missing part. The final touch was when they refused my product review. Now I understand why after months of availability this product does not have a single review (but a 5 five star rating!).
Review by Maharichie2 years ago
I bought 2 Batteries for DJI for 155$, but i got a fack tracking number, no courier for that tracking number, and now no one answer emails, no one on chatt.
The stuff also diappeared...
Review by Myzka2 years ago
After 6 months of messaging to their support,they stopped answering. Opened a new ticket, now they say too much time passed to do anything about it. So I have no product, they keep my money.
Totally scam!
Review by Chucklicious Mowll2 years ago
I ordered goods from them 7 months ago and after several queries they only came back to me now. They said they cannot track my package and cannot return my money.
Please do not order from them. They only take your money!
Review by Hollilyne2 years ago
I bought an Android TV. The item i've received was defective. It switches off at every two/three minuts.
DX gives me three options: send it to USA, most of it at my expenses; have it fixed (no one can fix it nearby, where I live); or send a refund of approximately 30% of the value i've paid.
In other words, they send a defective item and the customer simply bears the loss.
Review by ClaudioRDeLeon2 years ago
I LOST MY MONEY BECAUSE I NEVER RECEIVED MY PRODUCT, IF YOU DONT WANT LOSE YOUR MONEY TOO I RECOMMEND YOU STAY WAY FROM THE DEALEXTREME THEY NEVER SEND YOUR PRODUCT
Review by Shamuna Khoursina2 years ago
Poor craftsmanship. Solder came apart as soon as I took the module from the package. I will never use them again.
Review by Anniritah2 years ago
I have order three items thus far through this company, it has been nearly three weeks, none of my customers have received anything they have ordered. According to my account, everything has been "full shipped" but customers are still not receiving products nearly three weeks later, and DealeXtreme is not responding to phone calls, questions, inquiries, or emails regarding the status of any of the items. I have decided to "cut my losses" and have cancelled my (new) account with these crooks. STAY AWAY!!!!
Review by Shafrazi Perakyla2 years ago
I am very dissatisfied with deal extreme. I would advise anyone else to NOT ORDER FROM THIS WEBSITE. I HAVE BEEN WAITING OVER A MONTH FOR FIVE PRODUCTS. FROM WHICH ONLY ONE WAS RECEIVED! DISGRUNTLED, WILL NEVER ORDER FROM THEM AGAIN....EVER!!
Review by Eyebe2 years ago
I've just received my 'new' smartphone. But I'm far from being happy because it's a used phone. How do I know? Have you ever bought a new smartphone with preinstalled applications from Banco Posta or Mediolanum Banca? Have you ever had access to the Gmail account and SMS messages of the person living near or Gallipoli (Italy) in your smartphone sent from a factory? And I also have got access to WhatsApp and OneDrive accounts of the person. The lucky person can say 'thank you' to the shop and can be sure that I won't use the data I've received.
