I got 2 pairs of pants for Christmas. I got them from a friend 2 weeks after Christmas because I was out of town. Then I got the influenza A and was out another 8 days. After full recovery , returning and exchanging pants were a low priority. I called and they wouldn't let me exchange to one size bigger. Super lame. Will never purchase them and I will let everyone who ever asks to stay away from this company.
Review by VixMix4 months ago
I order my shoes to be over night/ next day shipping and paid and extra $20 dollars for this too. It is now 3 days later and I still do not have my shoes. Their excuse is any order made on a weekend or holiday takes two extra business days to process... over night/ next day means over night/ next day, period. Do not give the option of over night/ next day shipping if it isn't really over night/ next day.
I asked for my shipping cost to be re-funded but I highly doubt they will allow this...
Review by HammaG6 months ago
Ordered shoes online and UPS lost them. Contacted UPS they stated that I had to contact DC shoes to file a claim. Called them and was on hold for over 4 hours with online customer service with no answer. Tried emailing and got an automated response stating a customer service representative would contact me shortly. Waited a week with no contact from them, tried calling several more times always being put on hold automatically with never speaking to a person and no one responds to the emails. Also never anyone on live chat. Apparently I will never get the product I paid for nor will I never get a refund
Review by Quintessence Bradstock1 year ago
How do I return my product? I didn't receive a receipt in the mail with my order just a slip with order date. Customer service was not helpful
Review by ProjectLynk1 year ago
I don't understand why people have such bad luck with DC's. I only wear DC's because they fit my feet better than any shoe out there. When it rains my feet don't get soaked. It rained yesterday and my friend was wearing vans and his feet were soaked.ut my feet were extremely dry. My socks were dry and everything. I love them
Review by Lyndylooloo1 year ago
I placed an order today and my account was double charged for the order; I spoke to Michelle and she explained that often times a card is pre-authorized twice; I asked to speak with a supervisor; my call was transferred to Rose.
Rose was very rude, condescending and rushed through the call. I simply wanted to know WHY my account was double charged - Rose advised me the second charge should be credited back to my account within 72 hours.
I asked Rose numerous times to speak with her supervisor and she advised me she was in a "meeting" and at first would not give me the name of her supervisor until I asked numerous times - she then told me her supervisors name was Abby, yet there was no way she could connect me with her or her voicemail.
I am not okay with my account having money on hold when it should not be on hold.
The way this matter was handled was unprofessional.
I also plan to file a formal complaint with the BBB.
I will NEVER order from your company again.
Review by IAMAnteP Kuljanin2 years ago
Note: This review was originally posted on Trustpilot on Monday, August 21, 2017.
Bought a pair of Peary boots and they ripped after 4 months of use. Contacted DC and was given a $100 gift card (code only, no actual card) as a replacement. Later I did some research and found out they messed up all Peary boots and had to recall most of them, but for some reason I was never contacted. Used the gift card code to make an order, including a $30 pair of shoes. Shoes never arrived, so after 3 weeks I emailed customer service and was told they ran out of stock. Checked their site and the shoes were still in stock. I emailed them asking for my gift card to be refunded, and they kept saying they would do it but it never happened. I contacted multiple people, always got the same answer. Fast forward another three weeks, no refund, so I contacted them again and this time was promised an actual card sent to my address. I never got my card either.
This happened a year ago, and at that time I think I've talked to everyone in charge of customer service at DC, so I just let it go. Haven't bought anything DC for a year, but I'd like to leave this review here so others can see it.
Also the shoes quality has gone downhill compared to 5 years ago when I was in high school. The sizing is weird. My last pair (a Heathrow pair) had no traction at all, and looked extremely beaten after only a year of minimal use.
Review by KKNowell Pistoll2 years ago
When visiting into the DCShoes.com website, there is a pop up that says "Free shipping on your first order" if you are willing to provide your email address. After doing so, I placed an order and surprise NO FREE 2-DAY SHIPPING! I reached out to customer service who told me that it's not free shipping on your FIRST order, it's on your next order. When I mentioned that it was clearly stated as your FIRST order, and quoted the website word for word and stated that was false advertising, I was told you had to wait 2-3 days for a magical unique code and then I could place the order. If I have to wait 3 days for a 2-day shipping code, why would you need the damn code in the first place? Super poor customer service. Even worse, the shoes I purchased are $1 cheaper on Amazon and I would have gotten 2-day shipping for free with Prime anyway!
Review by Micca Harma2 years ago
Customer service is of no help.I ordered boots that were very small, despite ordering the size that I always wear.
Return policy is a joke, no return postage provided. Had to spend a 1/4 of what the boots cost me to send them back or drop them off at a retail store. Of course there is no retail store in the Chicagoland area, either provide brick and mortar stores to try on/purchase/return products or provide a better return policy.
They should really re-think there eCommerce return strategy as it currently won't be sustainable in comparison to retailers like Amazon. I won't be ordering any more DC product from now on.
Review by Lamberson Hrishka2 years ago
don't buy from them. they're no longer DC. They lost all credibility over the years like most skate shoe companies. Stay away from this online store and their services or you'll find yourself in a loop of poor practices unlike any retailer with an image like theirs. Maybe I've just given them too much credit over the years.
The service is just really poor now. The shoes are in poor shape now too'new'. I can't consider these to carry the weight of their previous models at the slightest.
Review by JennySams2 years ago
i clicked on a link of suggested items on a promotional DCSHOES email, and bought a hoody for myself.
The hoodie arrived and it was for kid, so very small. The fact that the item was for kids was written in really small characters in the description of the item.
Of course they do not do free returns, and the customer service was useless and rude.
it felt almost like a scam.
Review by Roibu Trefrey4 years ago
Very pleased with this online company. They offer free delivery and have promotional sales often. They are competitive with other sites offering their shoes at lower prices. If you see the shoes you want, buy it because they DO run out of certain sizes fast. By signing up for emails you get an additional 10% off your purchase, which is always good. Thank you!
Review by Rodianne6 years ago
Shop Footwear & Gear for Extreme Sports, Skateboarding and Snowboarding online.
Review by Lizzey7 years ago
I bought dc shoes from this place. So amazing. Love them!
Review by DailyKat Timofeev7 years ago
Good site, good clothing!
Review by Terathopius Wittmaak8 years ago
Comfortable shoes that hold up to lots of wear. Average arrival time and don't always have many sizes in styles that are on sale but I guess they are on sale because they have been out for a while. I have found good sale prices for the styles I wear however.
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5600 Argosy Circle Building 100