I ordered a costume, received the wrong item, tried to contact them about swapping for the right item but none ever answers or returns calls. Paid shipping to return item with a note and still never received a call. Disputed the charge with my credit card company and they are still coming after me and damaging my credit because they sent me the wrong item. I am beyond baffled by this company.
Review by Prashanna4 years ago
They charged us three times for merchandise that they never shipped! In their system, they were missing the state, so their order was hung up (even though the zip code and city were in their system - how many other Chicagos are there?). They charged us once, but then credited our account. However, the credit didn't go through, so they charged us again two more times (once again for the original merchandise and once for the credit).
When applying for a loan, I was advised to just pay the amount ($58) rather than fight it and have it affect my credit report. So I did. Now, 5 years later, it is a hit on my credit report again!
So, I paid for merchandise that was never shipped to me, and now I'm going to have to pay for it again or hire a lawyer to clear up my credit report.
Review by Buyrite5 years ago
I ordered a Super Retro Trio from them, hoping to get it in time for my bday, not only does it never arrive, even after 3 weeks, they took the money and ran. No amount of trying to contact them yeilded any results and ended up being out 80 bucks for nothing.
Review by Araken5 years ago
DasCheap.com who claims to offer a "Does not suck guarantee," does in fact suck, big time. I ordered 2 video games, with free shipping as advertised on the site. The next day I checked the status of my order, this was a Saturday, and there was no shipping information. I thought nothing of it and moved on; perhaps they didn't have a chance to get the item shipped Friday. By the following Tuesday there was still no shipping information. I called, and emailed, and called finally I got to speak with someone. This person "Aaron" told me that he had personally processed my order and didn't know why it had not shipped. He said he would contact the "warehouse" and make sure it shipped. On Thursday, still no shipping information (though Aaron had told me not to expect the site to update this automatically as my items were a split shipment) so I called back in. The item had still not shipped. That afternoon (six days after the order was placed) it finally shipped out and arrived in the timeframe anticipated with "ground" service.
After I received my item I called back to customer service, lucky Aaron got to speak to me again, and complained about the poor service. I requested expedited shipping on the next item to make up for it. After a bit of arguing Aaron finally conceded and agreed to the quicker shipping. The game release date came, a Friday, and went no shipping information. I called on the following Monday, low and behold the item hadn't shipped.
I requested my order be cancelled, at which time I was told that I would be expected to cover the cost of the shipping for the previous item as now my total purchase didn't meet minimum requirements for free shipping. I refused.
Granted, at this point, I have received all monies owed to me, and Aaron deserves a gold star for his "I'm not running the show" attitude in dealing with me. DasCheap.com is awful; the savings on your item should be substantial as you will deal with a huge pile of crap to actually get what you ordered.
DasCheap.com DOES suck.
Review by Heldoras6 years ago
Well, where do I begin. First I noticed that Dascheap had this item that everyone was out of stock on, and I decided to order it through them because it showed as available. However when I ordered it, they said all of the quantity was in stock, but they had to contact me and they said they didn't have my total quantity. I was OK with that, but really they should have the total inventory posted. But then again, I was ordering 200 pieces of the item. I was overall a little disgruntled, but Steve was nice about everything.
Review by Denchamber6 years ago
I use Das Cheap for my wholesale purchases for items I buy to sell at local swap meets. I received everything fine, now I just hope I sell everything.
Review by Madlife Jerald6 years ago
Ordered some party products for my sons 1st day, alongside a baby chair throne, and originally only the party items came, but then a 2nd package came like 2 days later. I was a little scared, but all in all it was an acceptable experience.
Review by Toz6 years ago
This has got to be the cheapest place on the web. Crazy thing is that i didn't even find them until I had ordered somewhere else, and then canceled my order because it was almost $20 cheaper here. Their site is a little crazy with that wizard but overall I am happy camper. Not sure about the other aspects like returns, but what I purchased is edible, so I don't think I'll be returning it.
Review by Terie6 years ago
website for all your online cheap deals
Review by MrsMitch6 years ago
I should had read the reviews. They have a terrible website that doesn't work well. They took forever to ship my costume I ended up missing my party because of that late arrival. So upset. Don't buy there!
Review by Vickdor6 years ago
I use them to dropship product to my customers locally because they are the best price. They originally held up my order until they heard from me because it was a larger order, but other than that I didn't have any problems.
Review by Bubbler Agboka6 years ago
You get what you pay for. Rather, I should say - you are STUCK with what you pay for. Ordered a costume - it looked horrible but I was flat-out told absolutely no refunds. My bad - NEVER again.....
Review by Julianaboujaoude Bulambo6 years ago
This company refuses to pay for the services provided by us and that is a reason not to trust them.If this is how they do business,I doubt they have a lot of customers. Avoid them! ...
Review by EladB Vaddiraju6 years ago
after having received my payment over paypal within minutes, the have been putting me off for over two weeks now stating, they are unable to deliver to a non-verified address ( Paypal address and shipping address differ ). Eventhough shipping address (my sister) is a perfectly normal address with phone number, they keep telling me that it will take longer to refund my money.
Their reviews are a suspicious, I wish I had checked into it before dealing with them.
My advice, stay away
Review by Nijhar6 years ago
I didn't have any problems. I ordered a Gorilla suit. Was good quality, and came in the expected time frame. I was aware of the return policy, so I saved money and didn't have to return anything.
I emailed them, about tracking information, and was replied to in less than 48 hours.
Can't really complain. Will probably look to them for discount purchases in the future.
Review by Soryane6 years ago
Seedy company. Their customer service is lousy, unresponsive, and I think they have one employee who works there. If you need to return items, they start charging additional fees. I would never use them again. Buyer beware.
Review by HOz Trolha6 years ago
Well, I guess there is mixed reviews but really I didn't have any problem. Actually I was super impressed with the low prices I received and then received them in much less time than I expected.
I even received a call back like a week later asking if everything was fine with my purchase (something that has never been done for me before by anyone I purchased from).
Overall I can't complain, but I guess from the looks of some of the reviews, you can't make everyone happy.
Very bad site the send my a wrong dress 9 month a go. And now i Here nothing! So never buy thuis site! Never buy by thuis site!
Review by Zvirevo7 years ago
Horrible company to deal with... charged my paypal account within 10 minutes of purchase and its been 20 days with multiple calls into customer service and they still cannot provide me with a tracking number. SCAMMMM STAY AWAY!!!!
Review by Bafford Gancarski7 years ago
Run. Far, fast and until the end of the world. Crappy customer service (try calling them). Email responses take up to 30 days. And if you try returning a product you end up in collections!
Review by Clarrrie Lewellyn7 years ago
Hmm, after reading some of these comments I guess I had a lucky star by my name. This site was def. cheap as advertised. I ordered some nes video games (Kirby and Super Mario Bros) to be exact. I did not break the bank and when I got my shipment, the games worked just fine. I payed with my credit card and the customer service guy called to make sure the order was correct because I live at another address for college. Seemed like a nice guy and the site was very reputable to me. Good luck with other sales!
Review by Sreenidhi7 years ago
I read a lot of reviews after I ordered, three costumes and got a little scared. I had order five items and then was immediately told that two of my items were actually out of stock, and I was ok with it, I only wanted to purchase them cause of the low price. I received my package on time and very happy with the product and I shall be doing business with them again. And if your wondering I'm not fake and I live out in NYC. I have reason to believe that this is a company trying their best and upset customers just complain a lot and make $#*! worse then it really seems -.-.
Review by Nosheenazam7 years ago
There were some things I liked and disliked about DasCheap.com. I'll start with the things I did enjoy about it. The process of finding the products and ordering was very simple, the product I ordered was what it said to be in the description and, the product came on time and in good condition.
A few things I disliked about DasCheap.com. After ordering from DasCheap.com the only thing I got was an order confirmation and no information about if it had shipped or, not. I suppose that's the only thing I really had a problem with is that you will receive no information about where the order is and considering the amount of bad reviews this website has received it doesn't help them not sending any tracking number or, an email saying the order has shipped or, had been completed.
Overall, ordering from them wasn't as bad as I thought it was going to be. I didn't have to deal with any returns or, speak to their customer service.
Review by SBasu7 years ago
Warning!!! Do not buy at Dascheap !!!!
I cancelled my order, because I refused to give my personal information and a copy of my creditcard (front&back!). Since they allready had my money through Paypal , why would they need this additional (crucial) information!
Luckily I paid with Paypal, which made it possible to make a claim and get my $290 back. Without Paypal I would have lost my money and if I would have been so stupid to give them a copy of my creditcard, I would have lost a lot more!!!
Do not believe the positive reviews, I m sure they must have written them themselves.