Cyberport Reviews

I made a full complain about my experience before in this platform. And before that I gave the option to company to solve my problem first they promised that they will but than they said that cost of this problem is to high for them ( cost was 150 euro).
I openly asked them if money is more important than customer problem. Because they cheated me 2 times. Answer was yes. Money is more important.

They just send an auto answer to every complain.(you can check all messages on Trustpilot)
They probably don’t read what is your problem.

Cancelled multiple different types of orders even though all my info was valid. When I reached out to see what the issue is and how to resolve it I've been told that they can't give me a specific reason.

Not trustable Seller. No answers to messages. Today is 5th working day after order. When you send them message they announce package but that package isn't moving.
I tried to avoid Amazon to support smaller sellers but after this I will probably stick with Amazon for its reliability.

+ Ordered server cases were quickly delivered
+ Webshop works
+ Relatively affordable
+ Tracking code sent

- For whatever the reason I have received my order in two different shipments on two different days

this is not my first purchase, And I can guarantee that this is the best people and service I worked with. Whenever I want to buy something IT related this is the 1st place to check for sure! Thank you so much for this service

Great customer support! I've been a business customer at CyberPort and I can only recommend them. Very professional attitude and they were able to deliver the requested hardware (a couple of other shops weren't). I can only highly recommend them!

Edit: My order is fine now.
-1 star because there may be an issue with the website. Beware of how you copy gift cards. Mine were accepted during the first step and then during the order finalization they were rejected. It may be related to whitespaces in the gift card codes when they are copied, or possibly the formatting. Their website should handle this case better.

When the codes are accepted in the first step of ordering they should also be accepted during the order finalization/step 3-4 (unless the codes were used in the meantime). Anything else will just cause unnecessary confusion and it will be hard for customers to determine what went wrong.

Waited 1,5 months on my new Jura D6.... During ordering it said 10 working days.
Didn't received any sorry for that or some sort of compensation. Won't recommend any Dutch people to order here.

Ordered and paid for a new business laptop. The next day, Cyberport shipped the laptop to a wrong destination. Their customer service lied to me three times about the status of the shipment. DHL called me twice that the laptop is still in the wrong destination(wrong country even). 6 working days have passed. I tried contacting their manager, he did not respond. I tried contacting their customer satisfaction department, no response. Do not trust them. They do not care about you or your business after they take your money.

Solid product, great price! Next day delivery! Could not ask for more !!!

On 1 May i've ordered philips lights. Waiting for my order until 1 Juni. Sended a email about the order. On 10 Juni ive recieved email about the order and 13 juni they sended my package finally after 1 month wiating and contacting them. After waiting 1 month again still no package. Ive called and spoken with them without a solution. on Juli 9th and 14th sended 2 emails, they didnt response. Again contact with them and on 23 juli ive cancelled the order and asked my money back. So ive waited 2 whole months for my package and a solution still got nothing! This is the worst company ive met.

Worst Service ever - They really think its a good service to wait 3 months for refund of a shipment which got lost???

So good . thank you ... 6 days to Amsterdam .. Recommended

I placed an order on 21/06/2020 worth 444euros.
Order number 2003067619
Until 01/07/2020 no update on the status of the order, so i send them the first email. No response.
On 06/07/2020 follow up email where Nadja Born ("Customer Happiness"!!) confirm the order is shipped.
Until 16/07/2020 the order has not received and contacting them again. Same day Cybertport inform me that they cancel the order without further explanation!!! This is how professionals they are...
In addition, they cancel the order WITHOUT RETURNING BACK THE EDENRED COUPONS WORTH 400EUROS.
I have escalate the fraud to Edenred but be aware - these guys are unprofessional and they do nothing but fraud

I bought something expensive and important for my work on 10 May 2020. According to the Cyperport website, the article was in stock and would be delivered to me within the week. That was the very reason why I chose to order from Cyberport instead of from their competitors.

Ich habe etwas Teueres und meiner Arbeit Wichtiges am 10.5.2020 bestellt. Als ich es bestellte, berichtete die Cyberport-Webseite, der Artikel sei vorhanden und würde innerhalb einer Woche ankommen. Gerade deswegen habe ich von Cyberport bestellt, anstatt von seinen Konkurrenten.

Am 14.5 wurde der Liefertermin auf 29.5 verschoben, zwei Wochen verspätet. On May 14th, I received an email that the delivery date was pushed back two weeks, from May 17th to May 29th.

Am 18.5 hieß es "Liefertermin derzeit unbestimmt". On May 18th Cyberport wrote that the delivery date could not be determined.

Am 26.5 wurde der Liefertermin auf 12.6 verschoben, nun vier Wochen verspätet. On May 26th the delivery date was pushed back *another* two weeks, to June 12th, four weeks later than promised.

Am 30.5 wurde er wieder "derzeit unbestimmt". On May 30th Cyberport wrote that the delivery date could (once again) not be determined.

Am 7.6 hieß es wieder 12.6, immer noch vier Wochen spät. On June 7th Cyberport changed its mind and again gave June 12th as the delivery date, still four weeks later than promised.

Am 11.6 wurde er auf 19.6 verschoben, fünf Wochen verspätet. Four days later they pushed it back another week to June 19th, five weeks later than promised — and counting.

Am 16.6 wurde er auf 26.6 verschoben, sechs Wochen verspätet. Five days later Cyberport pushed the delivery date back yet another week to June 26th, six weeks later than promised.

Am 20.6 wurde der Liefertermin wieder "derzeit unbestimmt". On June 20th Cyberport wrote that the delivery date could (once again) not be determined.

Am 28.6 wurde ich erneut informiert, der Liefertermin sei "derzeit unbestimmt". On June 28th Cyberport wrote again that the delivery date could not be determined, just in case I hadn't gotten the message a week earlier.

Today the delivery is over 7 weeks later than initially promised. In that time I've been notified of five different delivery dates (May 15th, 29th, June 12th, 19th and 26th), none of which actually happened. I understand that Cyberport would like to keep me informed, all to the good, but I would much prefer if I could believe anything that they write. Cyberport is untrustworthy.

Der Liefertermin bleibt bis heute unerfüllt, sieben Wochen nach dem abgesprochen Termin. In der Zeit wurde ich fünf verschiedene Termine verkauft (15.5, 29.5, 12.6, 19.6 und 26.6), die alle nicht stattgefunden haben. Ich verstehe schon, dass Cyberport mich auf dem Laufenden halten möchte, schön und gut, aber ich hätte es wirklich lieber, wenn ich der Firma etwas glauben könnte. Man kann meiner Erfahrung nach Cyberport nicht vertrauen.

This is such a joke of a company that it’s almost funny. It’s as if Cyberport is deliberately providing the worst service experience ever just for laughs. It really is that bad: It’s a thoroughly untrustworthy company staffed by dismissive, incompetent people.

I ordered a fan from them over a months ago on May 21st. Today, June 24th I still haven’t got it. My shipment has been stuck at DHL distribution center since May 29. Why? Cyberport dropped it off at a DHL Express point without paying for this express service. They also mishandled my address details so they bungled this order from the very beginning. Despite countless e-mails to address this problem, I only received automated e-mails. And despite the fact that DHL customer service even registered a case number for my missing parcel, Cyberport still forced me to open a case with Visa card for restitution.

Again, over a period of 4 weeks I have sent Cyberport dozens of e-mails, even ‘cc-ed’ to kundenzufriedenheit and they just sent automated replies and never looked into the problem. Cyberport will now probably feel obligated to respond to this review but I’m only writing it to warn fellow potential customers. I hope you will see for yourself that I’m merely the latest angry customer and that all complaints describe similar problems. Shop somewhere else. Anywhere else. Seriously. Because this was truly my worst internet purchase ever.

(P.S. Dear Manuel from Cyberport- or anyone else at Cyberport, I’m sure you are reading this today but don’t even bother to come up with some lame excuse NOW. I’ve tried to call, and e-mailed you countless times. I even sent e-mails to kundenzufriedenheid and your company never did nothing)

Quick and profesional

Worst experience ever. In 2016 I bought a laptop that was labeled as new with a full HD display. The screen was never HD, the laptop had severe problems and 6 months after I bought it I had to send it in to get repaired 3 times because whenever I plugged in the charger, the screen wouldn't work (it would flicker and I couldn't see what was on the screen). About the same time the laptop started to get really slow. Tried to contact Cyberport but they never answered my emails. There where also partitions visible that shouldn't have been (Recovery and System partitions), a sign that this was a used laptop previously used in a business of some sort. Thanks to them, I had to work with a broken laptop for 4 years.
Cyberport is an extremely shady business, that tricks it's customers and avoids legal obligations as a vendor. I would not recommend shopping here.

I purchased a product on May 18 sold as available, but in reality it is not. after a month my article has not yet been sent, I am still waiting ... they do not respond to the numerous emails that I have sent except with automatic replies. I also wrote to kundenzufriedenheit email address without getting an answer. extremely negative experience. not recommended

Excellent delivery even for orders from outside Germany. Fast and precise. My compliments.

Product is good, service is extremely bad. Prepare for a good read.
I ordered a monitor with Cyberport on the 6th of april 2020. A week later the monitor was still stuck at a DHL centre so I called DHL and they told me Cyberport had to give more information about the order or else they couldn' t proceed. I called Cyberport with this message (was on hold for about 30 minutes, was like this everytime i called them) and they told me (in a very grumpy way) that i should just be patient. About 3 weeks later i still hadn' t received a thing and the package didn' t move since day 2 after i ordered. I called cyberport again and they told me that the shipment would come back to cyberport and i would get my money back. Because i would receive a refund i ordered a new monitor over the phone (which btw went well and i received that one within a week). Back to the problem: When the first order returned i got an email with the message that a replacement monitor was going to be shipped to my adress. An hour after this email i called cyberport that they told me i would get my money back and not a replacement monitor so i asked them to cancel this order. At that point the order was put through and they couldn' t do anything anymore. They told me I should refuse the order when it came to my adress. Unfortunately they told DHL that they could deliver the package to a neighbour so that's what they did (that's what DHL told me when i called them). At this point it's already the 12th of May. I called Cyberport AGAIN and they would send me a return label in the email. 2 days later i didn' t receive anything so i send them an angry email. I had to pay for the return label myself and they would refund this. Last tuesday (19 may 2020) the monitor was delivered back at their warehouse and so far i haven' t heard a thing. MORE then 1 and a half month later and this issue is still not resolved. It's almost amazing how many things went wrong with this order. It's one of the worst costumer services i had ever had. It's like there is no internal communication in the entire company. Fix this Cyberport!

I found a negative user experience in the website: I couldn't track the status of my order. It happened because I paid with PayPal without registering. I reported the details to Customer Happines team.

However, the customer support respondend my email inquiry fast and it was helpful. The shipment was faster than I expected.

This was my first purchase. Overall, it is was good. I would consider Cyberport for buying new stuff.

Gut and schnell service!

Unique assortment, fast delivery, good support, and nice feedback response. Premium work!!!

Arrived super fast in the Netherlands, very well packed and very good product.