I absolutely love the product. I felt the sales associates, though helpful, were a bit less than cordial and in one case a tad condescending. That said, great quality product. My "go to".
Review by Garfunkle1 week ago
They were very helpful and helped locate the shirts my husband wanted
Review by Männikkö1 week ago
My order arrived in a timely matter. The quality of shirts are the best. There’s always great deals and lots of styles and colors to choose from
Review by Qualityworld1 week ago
My size not out on display / had to ask Associate. Their frequent flyer program requires in-store only purchases... Meh, nothing special
Review by Andyfaelarky Ezebilo1 week ago
Great service and communications from the store manager and her team. A pleasure to shop with.
Review by Happyonline1 week ago
Service was excellent, just wished more of the shirts featured in the catalog was available to see in store, especially those of the buttoned down variety.
Review by NilgiriSpice1 week ago
Returned for a 3rd time due to the perfect assistance received by Jesus. He is so helpful and very polite. He is directly responsible for my return to the store for multiple purchases.
Review by Drywall1 week ago
Terrible terrible terrible help. People didn’t know their information at all. Wouldn’t consider going back. Not helpful at all.
Review by Kimbrea1 week ago
Warm and cozy welcome
Review by ChrisO1 week ago
Very helpful and solved my issue.
Review by Yunqiu1 week ago
Review by Taschtcha Verenits2 weeks ago
Excellent customer service with a phone order. Rep looked up prior order to help decide cut and styles of previous orders
Review by JayneAK Sturlaugson2 weeks ago
Very helpful sales staff
Review by Zorlusmith Olarogun2 weeks ago
The short version: avoid their stores and order online for decent quality shirts. On par with similarly priced competitors.
The longer version:
I have tried a number of the CT stores over the past 18 months and the customer service experience is the absolute worst, in particular the Jermyn St store. This drove me to visit competitors, such as Hawes & Curtis on Jermyn St, who offered a far superior in-person experience.
At CT Jermyn St it seems almost impossible to get any service, the staff are unhelpful, the range of shirts is lacking compared to what is available online, and staff seemingly lack adequate product knowledge. Once I managed to determine my shirt size and desired cut I went online and ordered there. The online shopping experience is far superior with a greater range from which to choose. The quality of shirts is decent and pricing fair; both of these attributes are on par with shirts I've purchased from Hawes & Curtis and TM Lewin. The delivery time (click & collect) was longer than I anticipated, but then again I wasn't in a rush this time.
Haven't decided if I will order from CT again, will depend on the range of patterns available. Will definitely NEVER EVER step into one of their stores again.
Review by Erly Tailors2 weeks ago
Review by Ommari2 weeks ago
Jermaine immediately approached me and asked if there was anything he could help me with. He took the time to make sure i has the right measurements, made suggestions on accessories and suits. Unfortunately I had a budget to stick to but the specials he mentioned on the White were very enticing. A true professional with a passion for what he does.
Review by DariosYT2 weeks ago
Great service and patience working with customers
Review by Spudness2 weeks ago
The service was excellent. The sales person was quick and attentive
Review by Wlouisa Zaccheo2 weeks ago
The service at WTC is not great. Staff the Times Sq is much better by far. Jerry from Times Sq could train the staff WTC on how it should be done.
Review by Hoppys Tangub2 weeks ago
Isaiah helped me by first measuring my neck and sleeve, recommending the style of fit he thought was best for me, and guiding me to shirts he thought I would like. I bought three that I like very much. It was a very pleasant experience. Ask for Isaiah, and he will help you out.
Review by Makieka2 weeks ago
Great customer service & excellent deals on the high quality shirts!
Review by Gaur2 weeks ago
They knew all the sizes and styles
Review by InnaM2 weeks ago
Incredible service. They had my shirt shipped to the store in one day. Rolando had it steamed for me when I arrived so that I could wear it to an event that same night. He greeted me as I entered and helped me buy two more shirts. I was in and out in 15 minutes. Exceptional service with an exceptional product!
Charles Tyrwhitt is rated 4.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about ctshirts.com.
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. To top this off we provide exemplary customer service, with smashing prices and a pinch of British charm thrown in for good measure. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need.
We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.