0 Stars for Crosman Corporation, the manufacturer of my CenterPoint 415 Amped.
5 stars for Sportsman’s Guide as always. I purchased my CenterPoint 415 Amped on 9/1/2019. Great price and quick shipping. I did a lot of research before I purchased and found that the CenterPoint 415 was the best bow for the $$$. I’m a 1st year Crossbow hunter and did not want to invest in a high end crossbow for my 1st Crossbow purchase.
I finally had the opportunity to sight in my new CenterPoint 415 on 11/6/2019.
Everything about the Crossbow looks great and built well “EXCEPT” for one design flaw.
Cocking the crossbow is easy and I loaded my 1st bolt. As expected, it doesn’t shoot on center. I made my scope adjustments (note: I invested in a better quality illuminated scope because the CP scope that comes with the 415 is poor quality. I didn’t even mount the CP scope) Anyways, I attempt to cock my 415 crossbow multiple times and it will not cock so that I can shoot my next bolt. I look at the Bolt Retention Spring and it’s mangled. I stop and call Crosman Corporation Technical Department. Huge mistake, and I won’t go into all of the details. In the end it was totally my fault according to the phone technician for not cocking the string as in the written instructions. I followed the instructions and watched info-videos prior to using my Crosbow and I did cock the string as instructed. CenterPoint “doesn’t” even stock the replacement retention spring and I have to wait 2 days for the replacement. THANKFULLY, I have an awesome Bow Shop near by and I was told to bring it in. The owner called the the local / regional Rep and he is going to the Bow Shop today (11/7/19) with the parts to fix my bow. Awesome Service !!!! The Rep told me that he carries these parts with him because this is a common problem that Crosman will not address or correct. I regret purchasing this CenterPoint 415 because of the design flaw and the terrible assistance that I received from Crosman. Thankfully, the Rep is going to make this right. The Bow Shop I do business with is now considering to NOT sell the CenterPoint Crossbow line because of this incident. The owner literally received his 1st CenterPoint Crossbow to sell on 11/6/2019, the same day my problem occurred. He knows the Rep very well and stated that “we will see what happens”.
Please understand, I understand design and engineering. I am a Mechanical Engineer that has 34 years experience in the manufacturing industry. This is definitely a design flaw and needs to be corrected.
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