I ordered a costume for my 2 year old and started looking up reviews online after, I wish I would have done so before, the item was known to run too small and I tried to cancel within three minutes and I was told I could not. I messaged the company and they told me I would have to pay a restocking fee. I went online and kept trying to return the product but the website would not let me. I reached out to the company and never received a response. Not only was the description incorrect but the company obviously does not have any professionalism. So now I have an outfit that's too small that I will never be able to use.
I highly recommend ordering from anywhere but here.
Update: The below comment is inaccurate. Though this was ordered through Walmart I was informed I needed to reach out to Costumes4Less directly which I did. Walmart reached out to them within minutes of this being ordered to try to cancel the order as well.
The item was shipped 12 hours after trying to cancel.
I received one email telling me what steps to take and when the steps I was told to take did not do anything I reached out for assistance and did not receive a response.
I find it very unprofessional that responses are better to online reviews than to customer service issues.
Review by Syrios Pachita5 months ago
Company is misleading and doesn't stand behind their mistakes. I ordered this when it was the only one on the site and they wouldn't stand behind their mistake. They changed the site after this incident. Buyer beware!!!!
Review by AdamK Ternofsky10 months ago
NO ONE EVER TOOK CARE OF MY SITUATION. I WAS SENT THE WRONG GUN AND I WAS ASKED TO SEND PICTURES, I THEN SENT PICTURES AND NO ONE EVER REPLIED.
Review by Rabis10 months ago
It was very quickly. Just as it was advertised.
Review by NarendraKumar10 months ago
I received a costume that was missing pieces. I emailed Costumes4less.com and got no response.
Review by FRedS10 months ago
Item arrived very quickly and was exactly what I ordered. Great quality would definitely recommend!
Review by Holdengraber Carol10 months ago
Unreasonable , unprofessional, waste of time , beware !!!
They have items posted that supposedly are not in stock . I ended up making the mistake of buying one of these “out of stock” items . I kept messaging them to get an update on the shipping of my items and they just ignored me for almost two weeks before I was able to get my money back . They claimed that the item was out of stock but they still had the posting up and they still do today . So why do they take people’s money and hold it for two weeks instead of just taking the post down ?! Scam or just plain dumb !!
Review by Minxi10 months ago
Inexpensive and fast shipping! Love the costume, nice material and well made. Would definitely recommend!
Review by Fadzlina10 months ago
It's cute but I expected better quality for $50.
Review by Cesare Trakimavicius10 months ago
Delivered days before we expected it. I will order from this company again next year for sure. Very prompt, sizing is on point, delivery is fast. Nice work people :) You all deserve a raise lol. Seriously though. Keep up the good work!!!
Review by Pud10 months ago
The best on quality and the best service
Review by Roshika11 months ago
Love the quality and size.
Review by Islandgirl Wendolyn11 months ago
Item came in excellent condition. One suggestion have the Legion bomb insignia on the Kapi you could charge more.
Review by Lepcha Syner11 months ago
PROS: With their online discount, the costume cost less than all other sites and they offered in in my plus plus size. It arrived quickly.
CONS: For many years, the costume has been described as including pants, but the version they deliver is without. Three emails to Customer Service over two weeks and I received no response. One email to the President and he called me right away, soon followed by an apology email from Customer Service and an offer to make reparations. I countered with a suggestion and have never heard from them again,
Review by Suchandra11 months ago
My costume arrived way before the projected date. This was a fantastic surprise! and it took stress off me for my event planning!
Review by Fredelia11 months ago
Review by Mistery11 months ago
Absolutely horrible. The day it said it would get here I get an email saying I’ve been refunded and my order canceled. No call no explanation. Don’t waste your time
Review by Ryk11 months ago
Great product great seller
Review by Smellsmeller Gudenis11 months ago
Good stuff. Excellent customer service.
Review by Florry11 months ago
i am sick and tired of the endless emails they send asking for freedback and reviews- product was fine but their after sales customer service sucks .. who has time to waste dealing with their endless emails asking for reviews and feedback -- I will never buy from them again for this very reason ...
Review by Envious11 months ago
Posted by helenababe
Excellent selection of super tarty and sexy-stripper party clothes, shoes and lingerie. My stripper-style fantasy wardrobe is completely fulfilled by this online store and everything I’ve ever purchased from here has had a profound affect on my man and every time in the same minute he sees me in any of these outfits from here!! I can feel my heat rising right now!
My advice girls is just add 7” heels to everything you buy from here and booty-drop your sexy asses just like me!
Review by Arunabha Zabludowski11 months ago
My order of a pet costume arrived earlier than expected which is great.
The quality of the costume, however, is less than expected or desired. Removing it from the bag, it already started falling apart.
Review by Shyantan Xandri11 months ago
Beautiful costume and got it quick. Not sure if it's gonna fit yet, because I haven't tried it on, but so far so good!
Review by Qiuyi Karaliunas11 months ago
The first order I placed for white aprons went perfectly. There were no problems. The second time I ordered the same apron, the online photo showed that the apron was white, but there was a note saying that it was black. It was confusing to me. I emailed to ask which color was in stock. No one got back to me. I placed the order anyway. The color of the apron turned out to be black. I don't know if I would have placed the order for a black apron because this was supposed to be part of an old fashioned schoolgirl outfit.
There wasn't any friction, just a lack of response,
Review by Riku11 months ago
Wish The survey would’ve had more questions. I was satisfied with purchase and delivery. However I was not satisfied with fit. I ordered two one large women’s and 11X women’s. One is too small one is too large. Now I have two costumes that don’t fit