costco.com lies about shipping date. they immediately say an order has shipped but it never shows up on UPS, only a line indicating "a label has been created" and days, weeks go by without UPS receivibg the item. I don't trust a company that blatantly lies about their service.
Review by Musibau1 week ago
I wish I can give them less stars I wish I can give them negative stars
Liars, not helpful, not responsible and not friendly at all
My advice to any body from my own experience never ever buy anything from them online like me It was the first and last order for me
Review by Nurzada1 week ago
Bought an awning through Costco online, the awning fabric stretches when it's been rained on, I did forget to retract it and went out. It was only out a couple of feet. Because it was a bespoke item Costco refused a refund, the company they bought it from won't cover the fabric on the warranty. It has a wind sensor fitted but not rain sensor. It was a genuine mistake on my part but neither Costco or the company they bought it from refuses to help. What a waste of @2500.00!!
Review by JlSguy Rurka4 weeks ago
I don’t understand why someone would not give five stars. The stores are always busy and the employees are friendly. Can’t beet quality and prices.
Review by Lealon Derrow1 month ago
Terrible experince! With only one couple behind us at the check out counter, when I didn't have my membership card ready, the cashier (Operator #93, Wesley Chapel #1249)started ringing up the items from the people behind me. Nevermind that located my membership card less than a whole half a minute, without asking my consent or without a thought of anything else, she made me feel extremely upset by leting me stand there while she checked out and helped the people behind me. With her action, i was immediately in the way of the people who were behind me, had to step a side and wait on this ridiculous situation! Had I not been in my way to a party, not wanting to subject myself into even more huge upsetting situation, I would have spoken to a manager. This is not acceptable behavior of any customer related employees. Costco has womderful products but the great service should be part of the whole dynamics of the great shopping experience. Please, Costco management, haughty employees should be brought back down to earth and be reminded of the importance of human relations. Thank you.
Review by CustomerNalton1 month ago
I ordered a washer and dryer set online on 9/4/19. The delivery company cancelling me twice in one week without notice,
Then dryer did not work and was out of stock, so could not be replaced.
The "service" call was over the phone with me telling someone claiming to be a tech the error code given after the diagnostic test I RAN MYSELF. We were told we needed to get the vent in our brand new home cleaned. I told them to pick up the order.
At this point it has been 6 weeks and I am still calling to get my money refunded.
Review by Nyamaah1 month ago
Everrett MA TireCenter is a not customer friendly place to handle tires. They either do not take your call or put you on hold forever. When you want to make appointment, it told you no need but just visit. when you got there you are screwed for not making appointment, they let you wait 4 to 6 hours without doing anything on your car because they said you did not have appointment. They should be fired but on the contrast, the manager Oscar said when we have all appointments, we cannot make other appointments. Is it true not to be able to make appointments on one day, even could not make one in later day(s)? Which day can not make appointments? It is a bad place, be careful if you want to do business in this tire center. I will not do business there.
COSTCO is becoming bad place with its servicing become worse and worse.
Review by Aboves Adlaf1 month ago
I buy my high blood pressure meds every month here and everything is good. Customer service is very friendly and polite.
Review by Tattoo1 month ago
Purchased Samsung fridge Aug 28, arrived Sept 15, defective leaked water, Called Costco.com sept 17th agreed to have it repaired, waited on phone 18 minutes hung up called back later waited 14 minutes, hung up called customer service to them to come and get it i'm sick of waiting on hold. October 7th still no call from carrier to pick it up, costco customer service supervisors are useless. Called Samsung they have someone scheduled to do the repair. I have been trying to call Costco to cancel my membership but am told the hold times are 28 minutes. Going to the store today to cancel membership. Worst customer service on the planet.
Review by Nsa Monteserrato1 month ago
Costco's Delivery service through a third party is terrible. I had them deliver 3 times and was told by Costco's "Conceirge" services that they will follow up and fix the problem each time.
However, the delivery Service, JB Hunt, made no attempt to sincerely do the dishwahser installation properly. Their comments were distressing - The first one said that he had to do 17 deliveries and hence could not spend much time on one install !!!. The installation was not done properly. The third time, the installers forgot to put in the power plug and started blaming the product. Their installer's comment - "I am done with this install". Once they discovered that the plug was not put in, the installer did not check leveling or anything and just moved on saying that he was did everything he could!
Best Buy installers professionally installed the same product in the first try. Very impressed with Best Buy's installation service Lone Star installation.
Review by Wanton1 month ago
I enjoy shopping at Costco. Customer service is 100 times better than what you would expect from QFC or Fred Meyer. I think I'm going to start bringing my hard earned paycheck here. Food quality is quite decent.
It's really difficult to post reviews to their website. If you post anything that's slightly negative or too negative it's not allowed to be posted. The only reviews they allow on their website is positive reviews.
Review by CerysnJulian1 month ago
Costco apparently thinks my time is not important and could care less about it. Any other store has a spot for products and may change the spot once in a while. Costco does it like every two weeks and lets me tell you there is nothing I like doing better than searching the whole store to find something. On top of that, they get something in that is wildly popular than just stop getting it. So after teaching the store over and over, you find out they just don't carry it anymore. It's a nonstop issue I'm done wasting my time with this store
Review by TBexar Mahato1 month ago
I have been a Costco member for the past 20 years and spend around 5000-7000 $$ per year in Costco stores. In addition for the past 5 years I have been spending on vacation packages through Costco Travel anywhere from 3000-14000 $$ per vacation. Was very happy with Costco till I touched Costco Online furniture this January 2019.
We saw a nice looking book shelf in Costco for $ 400. But Costco store said they won't deliver it home. So, I bought the 2 book shelves from Costco online and paid extra $ 150 per book shelf for home delivery. Costco online website clearly said they will deliver it inside the house and not in the garage or block any front entrance or inside doorways. Each book shelf weighed about 300 pounds and the box measured about 4x6.5x2 feet deep. So, I paid extra $ 300 thinking it would be delivered inside my house and placed the order with Costco Online.
Surprise, surprise, 3 weeks later a truck shows up in my driveway with one driver/mover. The guy says I am going to put in your garage. I told him I paid extra $ 300 for inside home delivery but the guy would have none of it and flat out said and I quote " I don't work for Costco". You paid Costco, I deliver in your garage. After much arguing, finally the driver agreed to move it to my study which was immediately after my garage provided I help him to move. My first instinct was to turn him back and say F-off. But, I had waited for the shelves for 3 weeks and took time off from work to receive them. So, I reluctantly agreed to help him unload and then put it on a buggy and move it inside my house.
While helping to stand up the shelf in my study, I was lifting the box only with my left hand as I was in a corner and in the process tore my left arm bicep. I knew right away once I heard a snapping noise and the pain shot through my left arm. I yelled and told the mover I had injured my left arm and ran to my refrigerator to ice it hoping it was just a sprain. By then 1 book shelf was in place and now the mover calls me out to move the 2nd book shelf. I told him my left arm was already injured and the chap goes " well use your right Arm". So again I reluctantly stepped out helped him load the 2nd shelf on the buggy and moved it to our study barely helping with my right hand. we got the 2nd shelf in place finally.
By then it was close to 6 PM and decided to head to ER to see how bad was my injury on my left arm. Reston, VA ER X-ray showed no broken bones. But the ER doc looked at my left arm and the internal bleeding and swelling and said it maybe a bicep tear and asked me get it checked with a Orthopedic doctor. 4 days later Orthopedic and MRI confirmed it was a left arm bicep tear due to furniture move incident. I had to go through surgery, take 2 week off work and 4 months of physio therapy and still has not healed.
I narrated the whole incident to Costco customer service or legal and they recorded my statement and conveniently said we did not deliver the furniture. issue happened during CEVA logistics delivery company's work. So they convinced me to file a claim with this cheesy delivery company 'CEVA logistics" and told me they would follow up.
Basically, Costco washed their hands-off at that point even though I bought the furniture from website and nowhere did they say there will be a delivery company and we are not responsible. Moreover, Costco website will promise delivery inside the house but delivery company came and said nothing doing we deliver outside, deal with it !!!. Costco basically sells the furniture with all kinds of promises charges extra for home delivery and quietly retreats from the scene.
I narrated the whole incident again to this delivery company, they recorded my statement and promised an investigation. After 6 months, got back me to with a investigation result that stated
1. they were not negligent, they were not supposed to move the furniture inside the house,
2.I volunteered to help the mover and got injured in the process !!!.,
3. also implied I already had an earlier injury that I was reporting. Even though I had told them I had no previous arm injuries.
4. And much cheesy investigation results that are not worth reporting here..
Costco was copied on this investigation response from the delivery company but does not want to get involved and do the right thing.
It has been 6 months since left arm bicep tear happened during Costco furniture delivery, I went through left arm surgery, physio therapy and my left arm has still not recovered fully. Now it turns out, this will have long term implications on my left arm strength. I am talking to lawyers, doctors to understand what this means and looks like a long drawn out legal fight. So be it.
Buyer beware, just because you are buying from Costco does not mean they will take responsibility. Costco will wash their hands off and abandon you at the earliest opportunity whether you are right or completely truthful simply does not matter.
Old Costco member.
Review by Emmaforbes Sanicharra1 month ago
Reading another review from last month, I've found I'm not the only customer to have asked for white glove delivery and had a SUBCONTRACTED warehouse company that ordered another SUBCONTRACTED trucking company to deliver my 4 piece king bedset and say "we don't do white glove delivery," unboxed everything and left everything in my living room. To add insult to injury, they wrote "NO ASSEMBLY" on the invoice and had my mother sign, who they now blame for the assembly not done, and assembly was never brought up! Absolutely disgusted. I've been partially reimbursed from Costco, but we have now found a piece missing after putting the bedset upstairs OURSELVES. Overall disgusting experience, no amount of money can make me want to do business here again.
Review by Jillknight Nkunda1 month ago
Stay away from Costco Lidcombe Australia also. Rude staff and not much of saving. On top of that questionable fresh produce quality. Too much chemical found for preserving.
Review by Dagens1 month ago
I do not know where to start, we have had so many issues with the purchase of a Samsung French door Refrigerator. The refrigerator arrived very late in the evening a couple of weeks after ordering. Delivery service was polite and quick to work, the removed our front door in order to get refrigerator into our house. Once in they moved old refrigerator to garage, inserted new refrigerator into its place. As they pushed refrigerator into place they left a five inch scratch across my kitchen floor and a hole in my wood floor! They acted as that was no big deal, not their problem.
Tired of having these people in our house we just let them leave. Happy to at least have new refrigerator, waited awhile to let it cool. Went in after a couple of hours and started to put food into it. We went to bed thinking all was well, wrong.
Next morning milk was not cold! It was to warm. The refrigerator was 62 degrees!!!!! Everything was ruined !!!!!!!! Called Costco was told to give them 48 hours to find a service tech. We waited Samsung called us to tell us that there are no service techs in our area. They can not fix our refrigerator, please call Costco warranty service for refund. Called Costco they were very helpful, but wish English was their first language not second. Told Costco would refund money and arrange for pick up of refrigerator. I was to wait 5-7 business days for someone to call me. I waited 8 business days and had to call Costco back!! The gentleman said I should be getting a call from someone that day and I did, finally ! Arrangements made for a week later for pick up!
On the day they were to pick up refrigerator I received an odd call from Miami, someone speaking Spanish and did not seem to hear me. I hung up, thinking it was a solicitor. Ten minutes later I get a call from that number again, this time was told by a man with a heavy Spanish accent not to hang up! He was going to be at my house in ten minutes. Okay?
The pick up people arrive, neither spoke English well but we kept going. I explained 3 times to remove front door because refrigerator is to big if they don't. Okay okay they said. They took handles off refrigerator, measured it and strapped it on to move it. They did not remove front door as I had repeatedly told them to. They wedged the refrigerator into the front door opening!!! Oh no they realize they have to remove the front door!!!! They proceed to back up and remove door. Then they strap on refrigerator on again and take it out. They did come back and put my front door back on. Once they finished with my front door they leave, I went to check door to find that they scratched my door frame. Now I have to repaint!!! Never will I buy anything that requires delivery from Costco!!!
Review by Josil Sikveland2 months ago
I ordered my tires which is not in stock in Fremont, CA costco in-person. It took 15 days to reach but initially committed as 5 - 7 days. My strong recommendation is if your tire size is not in stock, better not to go with costco. I had similar very bad experience for air condition and washer / dryer. Better go for America’s tire.
Review by Kenyosia2 months ago
I ess told in may then in mid June and so far nothing , a very disappointing purchase I bought the Washington 9 piece , terrible quality and service
Review by Farzeela Derrow2 months ago
Don't order online! Pick up instore if possible it will save you a major headache in tracking your package. Costco shipping updates are misleading and incorrect. You'll get an email saying "your order has been completed" and are given an "earliest delivery" date for delivery rather than the anticipated delivery date. Just plan stupid! Then when you call Costco to get an update on the supposed earliest date (because costco fails to provide tracking details via email) you then have to call UPS only to find out it's barely being shipped and will take 3 additional business days to arrive! Costco shipping sucks! Like many old retail chains they will phase out too and end up dead in the water when you consider the convenience, cost effectiveness and quick shipping Amazon offers! Now I'm 5 days out of a laptop when I would of already had it in my hands via Amazon! I should charge thier butt an inconvenience fee! Do yourself a favor and either ask what location carries it in stock or simply buy it via AMAZON!
Review by Ipsita2 months ago
I don't even know where to start?
I purchased a washer/dryer set from Costco.com and it was set up to be delivered in 5 days. Long story short, it has been 3 weeks and still no delivery. Their customer service try's to sound like they care, they honestly do not.
I paid with my ATM, so they got my money the day I ordered. I asked the customer service lady I just spoke with if I was your father and this kind of service happened to you, what would you do? She answered she would cancel the order. I wonder how long will it take to refund my payment? I'm done with them.
Review by Fethon Dalledone2 months ago
Thank you for ruining dinner tonight. What should have been a simple roasted chicken with salad turned into leftovers because the chicken was raw. Thanks!
Review by Kebbie2 months ago
I have bought my tires at the Costco in Newington, VA and had a tire question, just a quick one, while I was shopping at the store. It had to do with my tire pressure indicator light and I just walked in to see if it was normal. JUAN, the man behind the counter, listened to my question carefully, said he would like to see the car himself and could do so as there was another counterman working. He took the time to check the situation, provided me with helpful information, and could not have been nicer. He could have given me excuses about how busy he was (it was after all a Sunday) but he didn't. He and others like him/her are the reason I buy all of my tires at Costco. Juan is the face of your company at that location to many people and I wanted you to know how lucky you are to have him.
Review by KThimas Tickler2 months ago
Store in West Knoxville/Turkey Creek area is always extremely clean. The employees are really friendly. I do not go as often as my parents do, but my elderly parents eat lunch there and "make a day of it" and are treated like family by the employees at this Costco. I really appreciate everything about the store, including the prices, but particularly how kind the staff is.
Review by Dudeunlimited Hirjani2 months ago
Cosco needs to educated its employees on where the merchandise is to let customers know where it is. Today i literally asked 6 employees where is the mustard and not one could tell me. Now regarding the mustard Cosco is losing thousands if not millions because someone isn't doing there job.
Review by Olivo Tettelbaum2 months ago
This review is specifically to highlight the customer service we received from Costco (the fiasco which is still in process), after the installers they hired botched the installation job which resulted in a broken-down machine. The TL;DR version: Costco customer service is a joke. Although the botched installation was a violation of both electrical and plumbing code and caused damage to 2 parts of the machine (increasing the risk of additional parts breaking down the line), Costco refused to return/refund the unit and asked us to find someone to reinstall it at our own expense. Both the LG repairman and the TNT/Innovel tech who came out to evaluate/do the fix recommended we escalate and get a new machine. We escalated repeatedly and then escalated some more, to zero effect. Do not buy appliances from Costco, or arrange a trustworthy installer.
We bought a dishwasher less than a year ago (October 15 delivered/installed). Took excellent care of it.
The installer botched the installation. Did not properly install the high loop (water was going back into the machine a plumbing code violation), and did not put in a junction box (an electical violation).
Dishwasher stopped working (ie, it ran but nothing was getting properly washed). The LG repairman who came out to the house identified 2 issues with the installation (noted above), and 2 broken parts in the machine, including one of the motors. He also said (but didn't record in his report) it is very possible that the reason the machine broke was due to the installation, which means it is very possible that other parts would break in the future, and recommended seeing if we can get a new machine instead.
We have spent multiple hours interacting with Costco on this,and escalated repeatedly about as far as we could.
After additional contact, Costco asked us to get quotes for other installers (because we were out of the 90-day return/refund period, they did not want to use their own) to fix the machine and then they would compensate us $150. So in other words:
o We were to spend our time deciding who is competent and getting quotes, then paying out of pocket
o They would compensate us $150 (provided someone could do it for $150, otherwise we were to call them back to discuss "options") after this was done
o A separate visit from the repair person to fix the actual broken machine was of course still also required
To add insult to injury, Costco implied in a phone call (but we didn't catch that it was not in the email) that they would be doing the replacement and we only need to look for an installer for this new unit. The next time we managed to get a manager on the line, it turns out they were never offering a replacement. This means we may be doing this dance again in the near future.
We escalated, repeatedly, spending hours on the phone. A more senior manager up the chain agreed to find an installer for us, and to transfer the money in advance. That's when we found out they weren't planning on replacing the unit.
We escalated again, 2 ways - Costco went back to the installer and asked for a refund, since this was their fault. Via a third party, Costco asked LG to replace the unit (here is where they passed the buck and said LG chose the installer per the senior installer that came out, that is not true). Both the installer and LG refused to provide the refund or a new unit. The Costco customer support manager I spoke with said this was "standard procedure".
When the TNT/Innovel senior installer came out to do the fix, in his words, which he did not commit to paper despite our request (so as not have his company come after him): "That's a lot of work on a brand-new unit. If I were you, I'd raise hell. Sears would replace the unit. Costco is a whole other ballgame". Of note, while we communicated repeatedly exactly what was wrong with the unit, this was not even clearly shared with the installer.