Good morning in Colombia, good afternoon in London,
My 13 years old daughter has been your client every time she has visited the United Kingdom.
She bought a “Hello Kity Bottle” to take to school in Colombia. Unfortunately, it was placed in the freezer during a lot of time and it broke.
For that reason, I bought two bottles from you through the virtual store, but I inform you that I never received both products.
To date, I paid for two products that we never received at our home in Cali, Colombia, South America.
Please, we want an answer from you.
We stay tuned
Review by Roly Vogelpoel2 weeks ago
I frequently use the click & collect service from Claire's Redditch Branch , On arrival staff member ignored my presence filling in paperwork , this was then interrupted by elderly customer rudely jumping in front of me which was not corrected by staff member , when eventually served the tone of voice & mannerism of staff member was not friendly or welcoming, she proceeded to retrieve my parcel asking for surname only , handed me parcel without asking for proof of purchase or ID , did not ask if l required a bag for parcel or required any further assistance, nor simple thank you or goodbye , proceeded to talk to next customer who wanted to give her cv in & then discovered said member of staff was manager
Review by Iancarlo Ydraios2 weeks ago
Serre tête reçu avec deux papillons en moins, décollés, mauvaise qualité .
Les papillons ne sont pas dans l’enveloppe, perdu... on peut apercevoir les deux points de colles sur le serre tête !
La vendeuse du magasin claire’s a bien voulu m’échanger le serre tête avec celui du magasin...
Review by Ekramuddin Fe3 weeks ago
Médiocre je n'ai jamais été livrer de mz commande
Review by Syxx3 weeks ago
Claire's customer service in Arundel Mall stinks. I will ship it to my house in stead.
Review by Gwendraeth Ream3 weeks ago
I place an order to pick up from my nearest store. The order was never delivered and have been chasing them for a refund but no reply.
Review by Samiti3 weeks ago
I never received this item after I payed for and ordered it. There was no tracking available
Review by Shramik Pommier3 weeks ago
NUL!!!!!!! Je n'ai jamais réussi à avoir ces boucles! en magasin, impossible de se les procurer et par internet, chaque fois, je recevais une autre paire alors que la référence était commandée était la bonne. Personne ne répond au service client ; ca sonne occupé en permanence....ou bien on attend sans jamais avoir personne..... NUL NUL NUL! Zéro pointé!
Review by LibbyLA3 weeks ago
The cashier on duty the morning of my pickup could have been more customer service friendly. Her attitude when I walked in was not very welcoming and she didn’t seem like she wanted to be there
Review by Rouvillois3 weeks ago
The best customer service
Review by Herbalfactory3 weeks ago
Got my package delivered quite fast and the quality was good
Review by Mudhyan3 weeks ago
Great product. Love the sunglasses. So cute. Tons of compliments on them.
Review by Heali3 weeks ago
Ordered these online to pick up in store. They had a little trouble finding it at first, but it was mostly an easy process.
Review by Stuchbery3 weeks ago
I ordered my nieces birthday present on Friday 30th August and paid for next day Saturday delivery. The item arrived on Wednesday 4th September. I sent emails asking for a refund, they responded 2 weeks later and didn’t respond to my last email. Will absolutely never order or buy anything from Claire’s Accessories again. One very very disappointed niece
Review by Margalene3 weeks ago
I love claires! However, every time i order online now, they do not send me the email confirmation or receipt. THen, If i am picking up in store, they don't notify me when the items are in. this has happened multiple times in 2019.
Review by Deners3 weeks ago
Would not give me the option to leave 0 stars.
Rubbish service, never received my order (which I made over 3 weeks ago) emailed customer services twice with no response, rang helpline and waited on the line for over 20 minutes with no one available to take my call. Very very poor service I am a very dissapointed customer especially since Claire's was my favourite shop as a child where I would spend all of my pocket money/birthday/christmas money and now I am older I would also shop here for my niece and other little girls presents. I will not be shopping with you again.
Review by Shirnetta3 weeks ago
Parcels arrived quickly, well packed, lovely touch with the tissue paper, Felt like Claire's cared about the goods, and I recieved them in perfect condition,
Review by Bawabiji Puill4 weeks ago
Wat een slechte service. Op 29/8 een bestelling geplaatst en meteen betaald. Tot op de dag van vandaag (22/9) nog steeds niets ontvangen. Heb 2 weken geleden een klacht ingediend, maar ook daar tot op heden nog totaal geen reactie op gehad. Meteen de laatste keer dat ik iets bij Claire’s bestel. Nooit meer!
Review by Zedadias Derrow1 month ago
The lady at the counter was extremely rude while billing and refunding. Such attitude is not acceptable. This was in the Hounslow HighStreet outlet.
Review by DustinB1 month ago
Fast delivery. Gorgeous umbrella. Couldn't be happier.
Review by Bhil Rentowl1 month ago
Two weeks for a response from their customer service team and then they didn’t even answer my question. Completely unhappy that I have to pay for my own return because I checked out using PayPal. They don’t communicate this anywhere when you’re initially checking out on their website. Claire’s are a million miles behind other companies out there now.
Review by Nitaya1 month ago
Très déçue je n'ai toujours pas reçu ma commander je devais l'avoir sous 5jours puis j'ai reçu un message pour dire que c'était sur 10jours au final et ça va faire 1mois et je n'ai toujours pas de nouvelles. Je pense que c'était la 1ere et dernière fois que je commanderais chez eux. J
Review by Cristhina1 month ago
I order a backpack and made click to collect and I stay waiting for the email for a collection and that email never came I just decided go to the shop and see what’s going on and the collection is there already for mor than a week !!!
Our reviews are aggregated from multiple sources to give you the best overview about claires.com.
Claire’s is an international brand offering cute and high quality accessories for young women, teens, tweens & kids. Providing a unique shopping experience both in store and online, we have branded and licensed products. From earrings to hair clips, phone cases and toys, there's something for all ages to love!