First time using Cigarcity. Placed a order on Monday, order confirmed. Web page made one think the order would arrive in three days. On day five, at 5:18 in the morning, I was informed my order was cancelled and refunded at my request. A fabricated story. I emailed them for an explanation. Did not hear back. I buy a lot of cigars and this is not the place to do it. First and last time for Cigarcity.
Review by CatherineValletta4 months ago
After Anthony sold it to the couple in Connecticut service has went downhill bad. I now choose to no longer give cigars City my business.
Review by SDas Cariolle9 months ago
Good place! I would definitely recommend to my friends
Review by Hólmfríður11 months ago
We live out West. Our online supplier quit shipping to our state. Found what we like at Cigarscity. Shipping was prompt. Although we ordered two boxes, only one was in stock. The one box came with a friendly note that the other box would come ASAP. And then, it was here in just a few days. No reminders or extra phone calls. Just there on the porch like magic!!! Great customer service!
Review by Janerra1 year ago
this is the best website on the line right now!
Review by Jschuller3 years ago
I contacted CigarsCity.com about shipping to Canada and they responded back within the same day or within a day which is incredibly fast. They answered all my questions and their prices are on par or better than some of the other large online cigar websites. When I pointed out an error in shipping they corrected immediately. The hand written thank you notes with each shipment is also a great touch. They are my go to cigar website. Shipping is also fast and living in Canada thats important when it comes to cigars. Highly recommend them!
Review by Phattee Rountree3 years ago
Stopped in to burn one down - grabbed a cigar & a seat. Hung out, chatted with the locals who were very nice and had an enjoyable time. Good selection of cigars too! Will go back next time I'm in the area.
Review by Glamper3 years ago
I ordered a box of Perdomo 20th Champagne cigars from these guys on a Wednesday and received them Friday. Along with the box of cigars, I got a hand written thank you note. Awesome touch that I appreciated.
Review by Jessuca4 years ago
I found the cigars I like at a better price. Their processing and shipping was timely. Would purchase again.
Review by Rrcky5 years ago
I've just recently gotten into cigars so I was looking for a good cheap humidor to store my growing collection of stogies and found CigarsCity during a Google search for humidors. Sure enough, they had the exact humidor I wanted and it was the best price I could find online for the humidor. I placed my order on Monday and got the humidor to my door on Thursday in perfect condition. I had it "seasoning" that evening and it was good to go on Saturday. Couldn't ask for a better online shopping experience. I'm probably going to pick up one of their cigar sampler sets soon to add to my new humidor. Also, same as the other reviewer here, I didn't get an invoice in my package either but that's fine by me since I usually just trash them right away anyways however they did give me an email receipt and confirmation when I placed the order.
Review by Rosenary5 years ago
I found CigarsCity.com while trying to find a good present for a friend's upcoming birthday. I wasn't sure what the best option was so I called in to their office and Anthony picked up. After talking with him for a bit to explain what I was looking for, he recommended the Alec Bradley cigar sampler pack they had in stock. The price was right, so I took him up on the suggestion. Placed my order and in a few days had my order sitting on my kitchen counter ready to be wrapped up. My buddy loved the cigars in case you were wondering. Good guys at CigarsCity. I recommend them and their company.
Review by Nechan5 years ago
I've had some shady dealings with online cigar places in the past so I'm a little hesitant to buy cigars online from some of the smaller shops but I had a good experience with Cigars City. I ordered a box of 20 Macanudo Gold Label cigars on a Tuesday night and I had them at my home in New Jersey when I got home from work Thursday night. That's pretty good compared to what I've seen in the past. Prices were good and in-line with what I expected --- better than my local shop.
My only criticism would be there wasn't much included with the cigars. The box was in good shape but there wasn't an invoice, which I generally like to have with my order and I've noticed a lot of companies are starting to skimp on. That said, I'll definitely be ordering again in about a month.
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324 Morrell Road #179