I already received the jersey and it is perfect.. All the time I received updates from Silvia and great attention.
Review by Alixzandrea Misigah2 weeks ago
I found an amazing deal on a wheel set and I was skeptical of what the “catch” would be. I suppose the catch was that it took a little over 2 weeks for the wheels to ship, but once they did, they went from Italy to California in 3 days and shipping was free!
Cicli Mattio was responsive when I asked for an update at the two week mark and I received a shipping notification with a tracking number when it finally did ship. The amount of money saved was substantial and for that reason I can over look the delay. I’ll be shopping here again!
Review by Titouan2 weeks ago
Excellent seller, great prices, fast shipping, good communication, smooth transaction AAAAA+!!!
Review by Quick3 weeks ago
Great service, prompt shipping and good communication.
Review by AwsomeJshorty Naegely1 month ago
Amazingly quick order dispatch. However, prices do not include all taxes and fees. You don’t know what you’ll end up paying and need to be present for UPS to deliver so you can pay them those fees. What seemed to be a very good deal ended up being just average and perhaps with longer lead time than buying through amazon.
Review by Zayuriko Sarychev1 month ago
It took 4 weeks for them to ship a set of wheels. Vendor delivery to them was delayed. Their claim of 10 - 15 days availability was off. They did respond to emails ok. But as a gift for birthday there was much stress from them. Wheels shipping was good once shipped.
The wheels are received. Guess what … Ciclimattio sent the wrong set of wheels. I'm putting a document with pictures together to send tomorrow and see what reply I get back.
Review by Momonjustin1 month ago
Great service. Prompt response to inquiries. Customer centric. Product arrived faster then expected.
Review by Herodita1 month ago
The product was marked available on the website. I was only informed after paying for it it wasn’t actually available.
Review by Emilycdewitt1 month ago
Quick reliable service and kept well informed of order progress. The order obviously came from overseas and arrived quicker than items I’ve ordered from some UK suppliers. Great service thank you
Review by Briercliffe Berekchiyan1 month ago
Fast, accurate, very goog
Review by Mimonde1 month ago
They took 15 days to ship my order. Then when I finally received my order it wasn't what I purchased. They won't respond to my emails or support tickets. Very bad experience.
Review by TakenAdvantageOf1 month ago
Fast to deliver to Hong Kong .
Working with Ups . It’s make be feel safe
Review by Braylon1 month ago
Better then expected
Review by Hismarhea1 month ago
Good customer service, good product and fast response for any inquiry
Review by Iolanthe1 month ago
Fast delivery, good service
Review by Yamarie Entertainmentz1 month ago
Every thing was great thanks
Review by Qurayshi Byington1 month ago
Okay, so quite frankly I was blown away. I was quite nervous ordering from Ciclimattio based on their somewhat sketchy website, some of the negative reviews and their return policies. But the price for the shoes I wanted was much better than anyone else (another worry, too good to be true??). Tired of researching I pulled the trigger hoping the shoes would show up in a month (recent experience with Wiggle) and if they didn't, seek compensation from my credit card company.
I placed my order early on Friday morning. The company is in Italy. I'm on the west coast of Canada. The shoes arrived...ON MONDAY!! What? International delivery in 3 days and over the weekend?! I was blown away. They shipped them using UPS. After this experience I won't hesitate to buy from them again!
Review by Tipsurang1 month ago
Great service and stuff as well!
Review by Jaycile Zanelatto1 month ago
Customer care is very friendly. Thanks. Receive my order in good condition.. Hope to have discount voucher for next purchase
Review by LaSistia Manafort1 month ago
short delivery time. easy ordering. Good product. Good value for money.
Review by Cristaliset1 month ago
I was nervous at first ordering my dream bike frame from overseas but it turned out to be easy and stress free. A simple ordering and payment process and the frame arrived earlier than expected.
Great regular communication from Alessandro throughout made the whole experience a pleasure.
When the next Colnago flagship is launched I’ll be dropping them an email for the upgrade
Review by Senwod1 month ago
Initially things did not go smoothly, and the correspondence was lacking. In this day and age where there is so much fraud and dishonesty online, it is always troubling when orders appear to go awry. I appreciate the immediate response and assurance from Sara and the team. Thank you. You have made me a believer in customer service again!
Review by Paille1 month ago
Prompt shipping to Canada, received in 2-3 days.
My only comment is that it ships with UPS, which charges brokerage fees and taxes on most purchases, if not all. Would prefer to have an option that would deliver with local post service (Canada Post in my case) that don't seem to bother with purchases less than 100 euro or so.