DO NOT BUY FROM THIS COMPANY, FAKE FAKE FAKE
I Bought a watch from this company, initially they got the order incorrect and did not provide enough links , when this was pointed out veronica did everything to avoid rectifying the problem, however the order clearly said 19 links but only sent 18 so the watch didnt fit comfortably.
I was then advised by veronica to contact Raymond Weil which i did , they informed me i would need to deal with their service partner here in the uk as they dont deal direct with the general public for repairs.
I purchased a link from this provider and veronica agreed to reimburse me which she kindly did.
When the company sent the link out it didnt fit , I queried the service provider who explained they must have sent the wrong one and would send another which they did , however this one also didnt fit , they then asked me to send the watch in so they could get it right .
The watch was sent in and within 24hrs they came back to me with concerns as to the authenticity of this watch , they then liased with Raymond Weil in Geneva who told them they had not made the bracelet and it was a good fake.
Now it gets interesting, i shared the info with veronica who did nothing but try to discredit an authorised Raymond Weil repairer and that they didnt know what they were talking about and no way would they have sold a fake as all her suppliers in the US were reputable.
I asked veronica to speak to Raymond Weil if for no other reason to confirm or deny that they were correct and so that she could confirm that her supplier was as good as she thinks, sadly she declined and based on her blatant denial to investigate one has to assume that this company is part of this deception, initially i was willing to give the benefit of doubt as they possibly could have been duped as well but based on her unwillingness to speak to an expert , they must have known.
Im left with a worthless watch and although she said send it back to the US im afraid i have lost all trust and faith in this company.
And wanted to warn everyone about this company.
Ironically had they got the order correct in the beginning or agreed to send the missing link their DECEPTION would have possibly gone unchecked as the Fake was difficult to tell apart from a couple of anomalies which Raymond Weil a reputable manufacturer would never make .
Do yourself a favour and do not buy from this company and if you already have i would have the goods checked as this Fake was very very good.
Review by Lengener6 months ago
Having had nearly 4 decades of good, bad and ugly experiences with watch retailers around the world, I can say that Chronostore is up there with the very best. They are professional, courteous, highly responsive and very accommodating - with a very good collection of collectable watches. Veronica is a pleasure to deal with!
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