Chronocash Reviews

Just sold a watch to Chronocash. The experience went very smoothly.
I dealt with Nikolay Zverev at the Berlin branch. He was very professional and extremely reactive on the phone or by email.
Chronocash is a legitimately professional company.
I recommend them wholeheartedly

Just excellent experience! Highly recommended store!Mr.Nikolay is simple a top professional.Response time, trusty procedures and totally fair price.For sure you gain my appreciation.Well done for the great job👍🏻👏🏻

Just sold my ROLEX GMT MASTER ii.
I must admit that was a fair transaction with great communication process and immediate payment of the agreed price.
Mr.Nikolay is a great professional and for sure i will use the store again.Highly recommended!!!
Congratulations to the whole team. Keep the great job.👍🏻👏🏻

ATHANASIOS MAOUNIS

Really an excellent service. Transparent communication, excellent customer service, fast payment.
Not 5 star only because the value of the watch I sold has been a little bit understimated, but rapidity of the transaction and quality of the service compensated this aspect.

Good experience, everything was all right.

Very professional team, speedy and seriuos. Payment in 24 working hours. I can but suggest to ask for their support if you have a luxury watch to sell.
Roberto
Milan (Italy)

The whole process of selling a watch to Chronocash was very simple and efficient. They arranged collection very quickly but unfortunately a problem occurred once it arrived in Malta . I had given an incorrect reference number for the Rolex watch as I had simply compared it with pictures of a very similar model . This error resulted in chronocash reducing their offer value by a significant amount . They did offer to return the watch immediately however we negotiated a satisfactory price and they paid out within 12 hours. The moral of the story is to make sure you get the correct model reference in the case of Rolex watches .

Julien and his company are professional, honest, and experienced.

Doing business with them is pleasure.

I rarely give five stars and usually find something to fault when dealing with companies online and in our modern age.

I ordered a Zenith for my wife's birthday. The watch arrived, in amazing shape just as described but we noticed it was losing about 10-15 minute a day after the first week. No big deal, ChronoCash sells their watches under warranty so we weren't concerned.

It was Friday night at about 9:30 and I sent an email asking about the warranty process. I didn't expect to hear back until the following week. Within 10 minutes... on a Friday night, I got a personal email back from Nikolay Zverev. Immediately blown away by the fact that one of the higher up managers of the company was responding to me so quickly and on his Friday night, I outlined the issue and told him my concerns about the Zenith.

After a quick back and forth over email checking to ensure it had been fully wound and tested with a gauss meter (in case of magnetisation), he assured me all would be taken care of and of course the watch was under warranty. The next morning, he sent me a pre-paid DHL waybill for the watch to get picked up at my office.

This is truly the best customer service I have ever experienced in any of my purchases online. ChronoCash Berlin and Nikolay and Axel in particular care about their customers and understand that a happy customer, especially in the business of high-end timepieces, is very likely to return and in my case, I will certainly be back.

They have earned a customer for life and I will be using them for all future watch purchases.

Thank you Nikolay for standing by your product, going out of your way to answer a customer on your Friday night well beyond working hours and understanding the value of customer service.

Incredible job. Keep it up you guys.

Sell overpolished and damaged watches whilst describing them as 'like new'. Obnoxious sales staff who make accusations the watch has been damaged even before it has been returned. Avoid!

Excellent service very professional team and very efficient. I recommend doing business with them

friendly, accurate and quick response, was a little sceptical at first but found the service to be very professional.

Though I am not a frequent writer of reviews (my purchase dates back to February) and time constrains did not allow for me to get to it until now, this experience w/ CHRONOCASH still deserves its credit.

For starters, it was my FIRST EVER in buying a high-end watch over the internet, as well as interacting w/ CHRONOCASH.

One can imagine I had considerate uncertainties and concern based on what one reads about scams in this line of business. Oh boy, was I wrong!

From the first time I inquired about the Lange1, Nikolay Zverev in the Berlin branch was very responsive and addressed all concerns professionally. The item was exactly as described and the entire transaction was perfectly managed and organized from start to finish. To the short question "Would I do it again?" My definite answer is "Yes!"

Five stars for Mr. Zverev at CHRONOCASH Berlin.
Marc

Excellent customer experience. Visited the store in Berlin and had a great conversation with guys. They are knowledgeable and have a real interest in watches. Axel was a pleasure to deal with.

In general, very happy with the service provided by Axel! Fact is that the prices for used watches here in Switzerland (except for Rolex, AP and Patek) are below what has been offered by Chronocash. Therefore I can only say it is a good deal!

Perfect and very efficient service!
Outmost trustful and reliable.

Im happy with the service, great agents like Dusha Lia provided quick replies and awesome service that made me feel comfortable sending my watch abroad. Payment and delivery were quick and they kept me updated on the process every step of the way.

Sold my Graham Chronofighter to Chronocash, the entire process was straightforward and easy. Their representative Dusha Lia was very helpful and able to answer all of my questions quickly. Watch picked up by courier, money in my bank within a few days. I wouldn’t hesitate to recommend Dusha and the team at Chronocash.

I had a good experience with Chronocash. Lee Tuck was the rep and he provided excellent communication and clear instruction for for handling overseas business deal. Happy to work again with him in the future! Great job!

Ashraf
Netherlands

It was quick and efficient. The agent communicated well would use again.

All the team is professional and honest, great company to deal with. 100% guaranteed

Contact proved to be highly professional, rapid and competent. Definitely recommend it.

Very slick service. I was wary of sending a watch overseas with no up front payment , but the process was handled superbly and i was kept updated at all times by the extremely helpful and dilligent David Marks. I would thoroughly recommend chronocash.

I bought Breitling Colt Automatic from Chronocash. The watch is beautiful and the communication and overall service was great. I can only recommend. Thanks.

I recently sold my watch to Chronocash and dealt with "David M". Service was fantastic and the whole process took less than a week from initial contact to cash in my bank. "David M" sorted all the contracts and collection of the watch in a very professional way (regular updates, payment on time, fast execution and many, many more)! 100% trust worthy!!! Thank you again ChronoCash and especially "David M" will be spreading the word to my friends and family