I rarely give five stars and usually find something to fault when dealing with companies online and in our modern age.
I ordered a Zenith for my wife's birthday. The watch arrived, in amazing shape just as described but we noticed it was losing about 10-15 minute a day after the first week. No big deal, ChronoCash sells their watches under warranty so we weren't concerned.
It was Friday night at about 9:30 and I sent an email asking about the warranty process. I didn't expect to hear back until the following week. Within 10 minutes... on a Friday night, I got a personal email back from Nikolay Zverev. Immediately blown away by the fact that one of the higher up managers of the company was responding to me so quickly and on his Friday night, I outlined the issue and told him my concerns about the Zenith.
After a quick back and forth over email checking to ensure it had been fully wound and tested with a gauss meter (in case of magnetisation), he assured me all would be taken care of and of course the watch was under warranty. The next morning, he sent me a pre-paid DHL waybill for the watch to get picked up at my office.
This is truly the best customer service I have ever experienced in any of my purchases online. ChronoCash Berlin and Nikolay and Axel in particular care about their customers and understand that a happy customer, especially in the business of high-end timepieces, is very likely to return and in my case, I will certainly be back.
They have earned a customer for life and I will be using them for all future watch purchases.
Thank you Nikolay for standing by your product, going out of your way to answer a customer on your Friday night well beyond working hours and understanding the value of customer service.
Incredible job. Keep it up you guys.
Review by Hirtea4 months ago
Excellent service very professional team and very efficient. I recommend doing business with them
Review by Darvinder Gu4 months ago
The process of selling my watches and dealing with Lee was very smooth and professional. Extremely prompt and helpful. Thanks again
Review by Vihana4 months ago
Excellent service, good communication, fast shipping and payment.. Highly recommend to everyone.
Review by Rukaya4 months ago
Im happy with the service, great agents like Dusha Lia provided quick replies and awesome service that made me feel comfortable sending my watch abroad. Payment and delivery were quick and they kept me updated on the process every step of the way.
Review by Olaiya Franclova4 months ago
No words to describe the kindness and professionalism.
Review by Johnnyfive Yamanoha5 months ago
Very slick service. I was wary of sending a watch overseas with no up front payment , but the process was handled superbly and i was kept updated at all times by the extremely helpful and dilligent David Marks. I would thoroughly recommend chronocash.
Review by JoJoWales5 months ago
Excellent customer experience. Visited the store in Berlin and had a great conversation with guys. They are knowledgeable and have a real interest in watches. Axel was a pleasure to deal with.
Review by AlbertoY Pritamkms5 months ago
No hassle straight talking service
Review by Christiuan5 months ago
Dealt with David Mark again and he was helpful all through the transaction despite the fact he supports spurs & I support Arsenal,he is a lovely person to deal with and I would recommend chronocash.
Review by LindaPR Bonghanoy5 months ago
Excellent service and David M, was understanding and helped with transaction all the way from first enquire through to the sale.
Review by Jimangie Lerrant5 months ago
friendly, accurate and quick response, was a little sceptical at first but found the service to be very professional.
Review by Knip5 months ago
Sell overpolished and damaged watches whilst describing them as 'like new'. Obnoxious sales staff who make accusations the watch has been damaged even before it has been returned. Avoid!
Review by Yograj Diskin5 months ago
Perfect watch in really perfect condition as new.
Really fast delivery.
I've already recommended this seller to my friends and I hope to deal again with !!
Review by Azamat6 months ago
Quick,decisive and very helpful.
Review by Sodo6 months ago
Sold my Graham Chronofighter to Chronocash, the entire process was straightforward and easy. Their representative Dusha Lia was very helpful and able to answer all of my questions quickly. Watch picked up by courier, money in my bank within a few days. I wouldn’t hesitate to recommend Dusha and the team at Chronocash.
Review by EmmmmmZeeeee Fasey6 months ago
Great communication with Axel, quick response and fast payment. Perfect!
Review by Dinali6 months ago
I recently sold my watch to Chronocash and dealt with "David M". Service was fantastic and the whole process took less than a week from initial contact to cash in my bank. "David M" sorted all the contracts and collection of the watch in a very professional way (regular updates, payment on time, fast execution and many, many more)! 100% trust worthy!!! Thank you again ChronoCash and especially "David M" will be spreading the word to my friends and family
Review by AuzCan6 months ago
Though I am not a frequent writer of reviews (my purchase dates back to February) and time constrains did not allow for me to get to it until now, this experience w/ CHRONOCASH still deserves its credit.
For starters, it was my FIRST EVER in buying a high-end watch over the internet, as well as interacting w/ CHRONOCASH.
One can imagine I had considerate uncertainties and concern based on what one reads about scams in this line of business. Oh boy, was I wrong!
From the first time I inquired about the Lange1, Nikolay Zverev in the Berlin branch was very responsive and addressed all concerns professionally. The item was exactly as described and the entire transaction was perfectly managed and organized from start to finish. To the short question "Would I do it again?" My definite answer is "Yes!"
Five stars for Mr. Zverev at CHRONOCASH Berlin.
Review by Nasturas6 months ago
Excellent communication with complete transparency. The transaction was efficient and smooth and the staff were very helpful
Review by Tamure6 months ago
Unbelievable customer service at Chrono Cash! Many thanks to Niko and the chrono cash team for a superb experience.
Delivery within 24 hours to north of Sweden. Nothing but a premium dealer..
Review by Adahy Bretsch6 months ago
I recently sold 2 watches to Chronocash and dealt with David M. Service was fantastic and the whole process took less than a week from initial contact to cash in my bank. Regular updates were provided by David and the payment was exactly as discussed before sending the watches. Highly recommended. I shopped around and Chronocash offered the best deal.
Review by Heaather6 months ago
I have often checked the page without daring to start an online sale, especially when it comes to sending the watch to someone I don't know. I started writing a mail directly, and here I got the direct answer from Lia Dusha. And quite frankly she knows what customer service is, she knows how their and the DHL system works. And was incredibly helpful from A to Z.
And so I have chosen to continue selling two more watches for them.
They are responsible for transport and insurance during transport. You don't actually get that many places.
I recommend Lia Dusha and chronochash for online trading if you want to sell your watch to anyone who knows what watches mean.
Review by Hermaisto Supermarkets7 months ago
Perfect and very efficient service!
Outmost trustful and reliable.
Review by Harpenden Farmas7 months ago
On the 14th December 2018 I found a "Jaeger LeCoultre Reverso"
on the "Chrono24" websight. I had been looking for one for ages, since I saw Sir John Mills flicking the dial of his in a film when I was a youngster. Above us the waves I think it was, a very long time ago I know it was.
I really liked the look of this one, the price was right and it had been fitted with a new "JLC" strap, that in itself would cost £300 over here. The watch looked stunning. That said, I had never done business with them before and these days photographs can lie.
After telling myself that I had better do the deal or forget it, as I learned a long time ago procrastination only leads to disappointment when buying watches. Leave it another day and it will be snapped up.
I sent an email to Niko at ChronoCash and tried to get him to drop the price a little, I would do with anyone as a point of principal.
Niko explained that they worked on very low margins so he was unable to do much. Never the less, the price was good, the watch was guaranteed. I decided to go ahead in time to get the watch for Christmas.
Chrono24 operate an "escrow" system as a third party. The payment is made to them and only released to the dealer / seller once the watch is received in good order and the buyer has confirmed they are happy with the purchase. I sent funds via "bank transfer". Parting with nearly £2000 to a company I didn't know was, in the back of my mind a little worrying I have to say.
After a couple of days the progress bar on the Chrono24 web sight had not moved, it showed "payment not received". Alarm bells started ringing. I emailed Chrono24 immediately. After another day no reply from Chrono24, I was getting hot under the collar and emailed Niko at ChronoCash. He sent an email back within ten minutes, told me the payments do take a few days to show on the system and not to worry, the watch had my name on it and was ready for dispatch as soon as he got clearance that the funds were through from Chrono24.
At this stage I could yarn on about the to's and fro's of the whole process, that achieves nothing except boring you ridged.
The long story short is Chrono24 lost the payment in their system and it took some time to sort out. While all this was going on Niko at ChronoCash was replying to my emails within ten / twenty minute, he was constantly reassuring and supportive. Had it not been for the help and support of ChronoCash I would have had a much worse time of it than I did. I think the constant communication was the most helpful part. Now, the watch: Fantastic! Above and beyond all expectations. I was / am very, very pleased with my Reverso. A beautiful classic time piece in great condition and excellent value.
I don't hand out five star ratings easily, in fact generally I don't hand them out as a matter of principle. However, in this instance I felt justified in giving Niko and ChronoCash full marks for their help and support followed up wth an excellent product that I am proud to wear. I would have no hesitation in buying directly from ChronoCash next time so ten out of ten and no hesitations in doing business with them whatsoever.