I chose this company because of their price is reasonable compared to my previous provider. Also, Phil with customer service was very helpful, pleasant & professional in his dealings !
Review by Wobby Walgreen1 month ago
Luke was friendly, mannerly and informed.
Review by Plantiveau1 month ago
In the beginning Choice Home Warranty fixed the appliances/air conditioners when I turned in a claim. Now that I have had them over 3 years, they turn down all of my claims. I live in Arizona where the air conditioners are used more than half of the year. Now they decided that my air conditioner breaking was some sort of catastrophe and wouldn't be covered. Don't use them!!!
Review by Reebs1 month ago
Jim was very understanding.
Review by Lyrvole Pancotti1 month ago
I haven't good service with home choice warranty..
Review by Marteleen Gearhead1 month ago
Choice Home Warranty gets 5 Stars from us. We have been members for 3+ years and they have always been there to help us out when our appliances go down. The process for filing a claim online is easy and within a short time a service call is scheduled. The technicians they send have always been polite and respectful and they know their work. Choice Home Warranty has approved every claim we have filed and it has been hassle free. I recommend Choice Home Warranty to friends and strangers alike. Thank you Choice Home Warranty for always having our back.
Review by Kahus1 month ago
Great experience with customer service.
Review by Kibi1 month ago
Sent very good contractors. I would like for you to take care of urgent complaints. Some of us, have a person who is bedridden and needs immediate attention. 24 office hours is three days and is hard for any sick person.
Persons answering the phone are very polite and understanding. THANKS
Review by Lordbuddha1 month ago
Garbage!!! Gave us 120 to replace an 800.00 front loading Samsung washer, then second claim, a/c went out in June told us it would be 3 weeks to get a tech to our house. I had someone out that night. Turned in the receipt and got denied. They lied claiming the failure was due to corrosion. Spent a month sending pics and documentation. Finally in Sept we receoved 345.00 of our 700.00 repair
Review by Zyonna1 month ago
Worst company I have ever dealt with. They are unprofessional. Every time I called I got a different answer to the same question. My first clam I never made with them they sent out a service company that no longer worked with home choice warranty and home choice failed to inform me about it until after I called them multiple times. I asked for a refund and they told me it would take 7-10 days and after 10 days I got nothing then I called they told me no it’s 7-15 days so I called backed after the 16th day because I didn’t receive anything and now they are telling me 15-30 days. When I spoke to the manager about that he first told me they people I spoke to must of been new and then he said 7-15 days was their old policy so Obviously that person who told me that was not new! They lie to their customers. And to top it all off they wouldn’t even give me a full refund and I never got to use their service. I strongly suggest not to get a warranty with home choice warranty!
Review by Tollz1 month ago
At check out I ev idently entered my card number incorrectly and needed to re-enter it. when I tryed it wouldn't allow my to. I had to go back to the home page and re-enter the buy and pay page to complete the order. other wise I had no problem with the purchase.
Review by Anubiz1 month ago
Multi year client with multiple homes under contract with CHW. Like other reviewers on trustpilot.com, I’ve become a victim of a company who regularly misinterprets their contracts to avoid making payouts! They’ll tell you everything is covered, that your coverage is in good standing and then after you’ve paid a service charge, they’ll find a way to take your diagnosis and make the problem something like improper maintenance or a coverage cap for a non-related system. There are lots of companies competing in the home warranty industry — spend your money with a BBB accredited business with customer service workers based in the US, who won’t reply to your messages begging for a service call with an appointment A WEEK later.
Review by Milay1 month ago
No issues for 4 years. Two calls and had quick action.
Review by Clousclaus1 month ago
Very friendly and up front staff.
Review by ZandraYHayes Boudbe2 months ago
You manage to totally screw up my new contract. What a convoluted mess. Makes me wonder what I've gotten myself into.
Review by Lalya2 months ago
The service is good. Just don't like the fact it will take 30 days for our claim to be processed and receive the check in the mail. . Meanwhile i will not be able to wash my clothes in my washer because its not working properly.
Review by Fpm2 months ago
The fine print of the policy gives the company all kinds of reasons NOT to do repairs!!! This is nothing but a sham company, do not buy or get a policy! The policy seller is nothing but a LIAR, her name is TRACY and she promises you the world with a Lie! You can't cancel because NO ONE will contact you back, by phone or
e-mail, I'm contacting my attorney to try to stop this company from stealing from me! Looks like I'll have to cancel my credit card and get a new one. These people are terrible!!!!!!!
Review by Railia Obaza2 months ago
This is the second time I had to call them. First time is was for a freezer, the second was for an air conditioner. Both times they were on time accessed the problem, corrected it and they were gone. Thanks Choice Home Warranty.
Review by Tamralyn2 months ago
The first repair (on our small heat pump) using our contractor who we have used for many years
was a disappointment. CHW would not provide the needed compressor since we were not using a CHW contractor and would only refund the cost of parts and labor at their purchase rate which they claimed was $400+ & $200+. So I had to pay $650+ for the replacement compressor and $900 for labor. CHW refunded aprox $690.
But the second repair on our main heat pump (still under Trane warrenty) went smoothly using their contractor, Airkool, who found fried lizards are on components. He dealt with Trane and CHW and had the air back on within a very short time.While our experience with other home warrenty contractors has been historically bad with LONG delays in 100° temps, CHW's Airkool was a surprisingly knowledgeable HVAC contractor. I would certainly use them again with or without CHW.
At point, if your are looking for a home warrenty, I would recommend CHW. Just don't pay any attention to the, "You can use your own repair contractor" hype. That will be significantly more expensive.
Review by Gadodia Stangova2 months ago
Horrible company that will refuse to pay for things that are clearly covered on policy. They sent a plumber that flooded my home because he forgot to empty toilet tank before pulling it off of 2nd floor bathroom. Choice did nothing to fix situation. Choice also send pool company techs that distort the problem. They said hard water deposits on my filter were "corrosion" and a hole in my filter seal was an exclusion. Also my main drain had to be repaired as it collapsed and they refused to pay
Review by JustCallMeDaddy2 months ago
Had them for 7 months. My heater broke they assigned tech company that came out diagnosed problem and said no worries all home warranty companies cover this then I got a call back that Choice said it was excluded. I called another home warranty to see if they cover that part and said they do. I took it up the ladder to a Case Mgr and she was so rude I had a terrible experience. Do not use Choice Home Warranty
Review by Tihan2 months ago
Talked to Hazel about my problem and she was most helpful. Assured me my claim was important and would be covered. She said some one would call and schedule an appointment. Had at least four follow ups emails from Choice over the next few hours. So far no one has called but one of the emails indicated I could call a local contractor and have them come out to so the repairs. I would have to have him call your company to get authorization then after the work I would pay him and you would reimburse me within 30 days. If I don't hear from someone today I will call someone tomorrow to get it moving. Thanks. Al Palmer
Review by Khayzuran2 months ago
My fan went out they told me to go buy fan I did for $149.99 and rod 6'.they did refund me only $70 dollars no money for rod 20 dollars I paid also they will send some non professional people to your home they will find cheapest person I mean ghetto to come to your home to do the work and they will ask me more money to pay for ladder I refuse finally got done after 27 days be careful getting this cheap home choise company tnks
Review by Theya2 months ago
Even though the policy didn't cover my concern, the agent that I spoke with helped me to make an informed decision.
Choice Home Warranty is rated 4.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about choicehomewarranty.com.
A home warranty is a protection plan that offers coverage for common home repairs. For a simple annual fee, this type of plan offers financial security from unexpected problems with your home appliances and systems. Learn more about what's covered and ...