I would give a negative star. I wore shoes only twice both for a little while. The second time I wore them the straps broke. I try to return to store where I purchase and they would not refund or exchange with my receipt. I am so disappointed in the company, just taking people hard earn money.
Review by Monita3 months ago
Terrible. The straps on my sandals broke after only wearing them 4 times. Wrote to customer service 3 times with no reply. Will not buy from them again .
Review by Maglyn5 months ago
I love it~Many of their styles are beautiful!
Review by Wender1 year ago
This company is dishonest I have ordered shoes two times and both times shoes have been dirty and used by someone else!!!!! This company is a fraud I have the pictures.
Review by Surfinmumma2 years ago
I recently purchased a pair of shoes from this company and had such high hopes! Unfortunately I was very disappointed with both the customer service and the quality of their products.
First, they charged my credit card twice for the same product. When I called them and explained the issue, they denied any fault and told me that it was my bank that had in fact messed up. Therefore, I contacted my bank and was told that my card had in fact been charged twice by the retailer. I called customer service again and they acted like they had never told me anything and said the transaction should be reversed within 2-3 days. Overall, a lot of very frustrating back-and-forth.
I received my shoes a few days later and was so excited! I figured that all of the turbulence was behind me, boy was I wrong. Within two days of very limited wear, the shoes broke!!! It turned out that the ankle strap was only glued into the shoe and it popped off while I was walking! THIS WAS AFTER TWO DAYS! As you could imagine, I was very very frustrated with this entire experience.
I am still waiting to hear back from customer service as to what is going to happen next but after reading their return policy online, I have a feeling they will make me pay to ship the shoes back and then issue a refund for the price of the shoes ONLY. So disappointing.
So moral of my story is this is a very disappointing company with poor quality for a high price tag and employees that are only concerned with profits and NOT customer satisfaction. Needless to say, both my and my friends business will be directed elsewhere.
Review by Nora2 years ago
I love my shoes!
Review by Demetriace2 years ago
Shoes fit just right and ready for my pagent and they are super comfortable
Review by Fonawah2 years ago
I have ordered several times and the quality is great, timely also.
Review by Swagtrix2 years ago
Honestly my review entails my absolute love for the Kristin Cavallari booty line that is really the only thing that I ordered I have wore my shoes out to the Bone and now I need to order new ones thank you very much for keeping the toe less booties in stock please keep them around long-term thank you very much. I would also like to see more wedge options that don't create such a high heel maybe with a 3 inch heel so us girls can actually wear them shopping and not kill themselves lol thank you. Please consider glittered bottoms for the wedges. Meaning of the shoe not the bottom of the shoe LOL the wedge part.
Review by Buddhagirl2 years ago
I purchased two paires of ankles boots. I absolutely love Chinense Landury ankle boots. The grey boot are the perfect height, comfortable, affordable, trendy and I love the fringe. I have gotten a ton of compliments. It's good for the office or a night out paired with the perfect jeans. I would recommend this product for ages 21-45.
Review by Ashya2 years ago
I placed an order during an extra 40% off sale, but after I placed the order I got an email the next day that the items (both) I ordered were out of stock. I then emailed customer service to see if I could place another order with the extra off and was allowed to place the order. I thought all was fine, but again, the next day, I got an email saying that the items I bought were out of stock. I then contacted customer service again to let them know that the same thing happened again, but this time I never got a response to my issue. I emailed a couple of more times, but still no response. I certainly think that if the shoes I chose were "out of stock" I shouldn't have been allowed to put them in my cart and complete the order. I feel like I am owed an order with an extra 40% off because the ones I placed never got filled.
Review by Arso Molinatti2 years ago
The boots were very affordable so I was excited for their arrival. They arrived in a timely fashion and packaged neatly. However, the leather was pleather and they were too loose around calf. Scrunched at ankle, so I returned. Return was efficient and process smooth.
Review by Parsuvanath2 years ago
ordering and delivery went well. Product lasted a week before the snap button broke. I plan on fixing it, seems that would be easier than sending back, and they didn't have my size anymore. the snap buttons didn't seem stable they kept unsnapping but the shoe is still cute. Good thing I got it on sale.
Review by Cynlais Krcal2 years ago
I am a Bit disappointed 😔 because I retuned a pair of Boots in October 2016 and it is Now March 2017 is this how long it takes to get a Refund ? I still have NOT received my Money back and it's March 3rd 2017. To me this is not very good Customerservice!
Because of this I may not shop here anymore.
Review by Bloods2 years ago
I received my shoes in a timely fashion and the size I ordered ran true to size. The tippy tops were more unstable than I had expected. I will not be fully confident on the runway in these and suggest you find a more stable option.
Review by Katriese Sparesus2 years ago
I love shopping on this store, love the shoes.
Review by Garshiel2 years ago
The shoes are stylish no doubt. The return policy is just not worth dealing with this company for myself. To many other options and easy free returns on Amazon prime
Review by Kamai Vacin2 years ago
Love love love!
Review by Moufak2 years ago
Great quality! Cute shoes!
Review by Jaisun2 years ago
These sandals are surprisingly very comfortable, and also fun to wear.
Review by Playdow Mechalski2 years ago
I made an online order from Chinese Laundry for some boots I had been eyeing for weeks. On black Friday the price went down and they were offering free shipping so I went for it! My item arrived in good time and was just want I wanted. I am very happy with my purchase.
Review by ASCalifornia Mayflower2 years ago
I returned a pair of boots in Novemeber and just got a return confirmation email in February. It is now March and have still yet to receive my refund. Terrible refund/exchange service.
Review by Religionisfraud2 years ago
I love love the Kristin Cavallari line, her shoes are super comfortable and super cute! I will always buy shoes from her line.
Review by Kartikya2 years ago
This company took way too long to acknowledge my return had been received.
Review by Gfm2 years ago
Great prices on sales! Love the variety of styles.