The top I ordered is 5 1/2 inches shorter in the sleeves and 4 inches shorter in torso length than stated on their website! So the size large is more like a small. It is way too small for me. Also, the material is like tissue paper. Very thin and see-through. Their site stated that they will cover return shipping if there is more than 1 inch discrepancy in measurements. I emaied them with photos of the top with tape measure showing the huge discrepancy in measurements along with the quote from the site that they will pay return shipping under these circumstances. They emailed back saying nowhere on their website does it state that. I went to the site, and sure enough, that statement had been removed! It would cost me more to ship the shirt back to China than I paid for the shirt. I will open a dispute with PayPal and hopefully get my $25.96 back.
Review by LitaB6 months ago
Ordered one order and they charged me for 2. Now just to get my money back is a joke. Why are people like this allowed to be on the sales network?????
Review by Rajvir8 months ago
Do not order from this company. Quality is poor, return is pricey (as in not worth it). They are in China and do not respond promptly; poor customer service
Review by Anouska1 year ago
do not order from this company!
Comes from China, poor quality,looks nothing like the picture.
Takes forever to get!
Shipping things back is more then the items are worth.
Wish i had read the reviews before I placed my order.
Review by Bkolwitz1 year ago
I wish I could give this company a negative review.
First it took well over a month to arrive. Then when it finally did, it was a completely different dress than I had ordered. Not the rights size or anything. Not even close.
I contacted the company to tell them they sent the wrong dress- sent them picture proof and everything.
They said they would send me the right dress...once I returned the wrong dress they sent me... AT MY EXPENSE! I told them that’s BS- this isn’t what I ordered. Just because they made a mistake, why should I have to pay more for it.
Over 20 emails back and forth and I’m still nowhere. Looks like I’m losing my money.
DON’T BUY FROM THEM!
Review by Mazzie1 year ago
Thankfully I had a decent experience with this company.. The only down falls were: 1. The color wasn’t listed so I honestly wasn’t certain if the dress was going to be grey or purple.. I was good with either but would’ve been nice to know which it was! 2. The site needed better descriptions.. my dress had a completely open back that was not shown.. I honestly wouldn’t have purchased it if I had known, but Thankfully I can make it work with bralette. 3. No confirmation of shipment email was sent.. only confirmation of payment so that was annoying! This dress took about a week and a half to come which unfortunately was literally a day late for my event.. confirmation of shipment with a date of arrival would’ve been so helpful! The product however I am happy with! The quality is good for the price and the color is vibrant! Over all I would shop here again if there was something I loved... just not with a timeline!
Review by Taazia1 year ago
I ordered from this company in March. I just received the items last week, about 5-6 weeks after placing my order. I live on the west coast of Canada. My only complaint is the long delay. I was worried about the timing and searched reviews and was nearly dialing my credit card company to cancel and report a scam. The next day I got a tracking email and the package arrived and I’m quite happy with the products. You get what you pay for. It’s not amazing material or quality but the price wouldn’t indicate it to be high-end. I’m happy with everything and am greatly relieved to have the items I ordered.
Review by AZExplorer1 year ago
This company is the worst I have EVER dealt with. First of all they mislead you in where they are located - THEY ARE IN CHINA! Second, when you try to return something, they tell you the package cannot state it has more than $45 value regardless of the value of the package or they will not accept the return. Third, when you ask if the return has been received, they keep telling you that they are not responsible for return shipping fees. That is not what I was asking and they have NO CLUE how to communicate in English. They should NEVER be allowed to sell in the US period! DO NOT BUY FROM THEM EVEN IF THEY HAVE LOW PRICES - THE FRUSTRATION IS NOT WORTH THE SAVINGS! BUY AMERICAN!
Review by Pomel1 year ago
HORRIBLE company. Both items I ordered came with strings hanging off, seams poorly done and about to tear. When I contacted them, they wanted me to pay to ship them back. WHAT?! Never buying again. Quality was so so poor of fabrics. Customer service was awful. They spoke to me very unprofessionally and stated that because their prices are low, they never offer return shipping even if the item comes damaged. Ridiculous!
Review by Donada Vergara1 year ago
Don't be tempted by low prices. The material is crap. The workmanship is worse. Forget the sizes being comparable to US sizes. Full on crap.
Review by Yoosuf1 year ago
I ordered a dress that was all white. It came with a stain on it, no packing slip and so far 5 days of emails back and forth trying to find out how to get my money back. Additionally the quality of the dress is poor and I would not keep it regardless of the stain. Will work with paypal to figure out how to dispute this. Never will order from again
Review by Mairlyn Alexandrovich1 year ago
THE WORST, WORSE, HORRIBLE RUN RUN RUN CHEAP AND IT TOOK A MONTH AND I AM ASKING PAY PAL FOR A REFUND AND RETURNING THIS GARBAGE.................SCAM SCAM AND FRAUDULENT
Review by Katriina Deleo1 year ago
Quality is terrible, they dont offer free returns and do not make this clear until you need to return something. They are in China, maybe I should have figured that out in advance but it was far from obvious! Wish I had read reviews first! $50 down the drain!
Review by DZshop1 year ago
I ordered a navy blue cotton dress (t-shirt material) and was not sure what to expect. I received my dress today and love it! The material is 100% cotton as I wanted and the dress falls beautifully and is well made
. The only reason I did not give it a 5 star is because the dress took three weeks to arrive. Loving my dress!!!
Review by Mus1 year ago
I haven't even received my dress yet, but I'm already disappointed. I went to try and cancel my order. WAY before it was shipped, but they wouldn't cancel it claiming that my order was already on its way to me. It disgusts me that places are scamming people out of their money for essentially garbage. Not looking forward to my dress showing up in mid May.
Review by Titanisha Kisselyov1 year ago
HORRIBLE- HORRIBLE - HORRIBLE!!!!!!
Ordered a dress paid for EXPRESS shipping and its been almost 3 weeks and I have yet to receive dress. I have emailed them twice today and no response. I wish I would have read these reviews before buying it.
Review by HDRhoads1 year ago
If I could give this company zero stars I would. I placed an order for two items before reading reviews, which was my mistake. After reading reviews, I was diligent to follow up with the company after a month of no tracking information. They did answer my email stating they were sorry for the delay and that it was "Spring Break Madness" even though it was February and that made no sense. I gave them another week and no reply. I finally filed a dispute with Paypal to which they responded with tracking info. I didn't trust the items would make it and told this to paypal and they ended up refunding my money at no charge to the company. Well, package arrives today and it's only 1 item, not 2, and it doesn't even look like anything I ordered nor is something I would ever order. DO NOT ORDER FROM THIS COMPANY. At least other companies that supply from China will try and come close to matching what you are ordering.
Review by MJyahoo2 years ago
I ordered a dress 6/11/16...
7-12 days shippomg it said. Its now May 6th 2017.....
NO EMAIL RESPONSE
DO NOT USE THIS COMPANY - SCAMMERS
Review by Jiminy Grisedale2 years ago
I bought my first item in February 2016 and shipment time was reasonable and the material was good.I then trusted the website and bought another one on the 30th of October 2016.up to now I haven't received the tracking details and all my emails are unanswered.i've opened a dispute with PayPal and still waiting for a response.i will never buy from this website again!a simple advice:STAY AWAY!
Review by Lewiss2 years ago
DO NOT TRUST THIS SITE.
All of the pictures used on the site are stolen from other (real) brands. Chicnova is all cheaply made knock-off items from China. They are of terrible, terrible quality. My item did not match the written description or the pictures. I can't even wear it, it's so awful. I've read in multiple places that returns are a nightmare so I didn't even bother trying. I'm $20 poorer and my bodysuit went straight in the garbage. It's a piece of crap. I thought about donating it but no one wants to wear that. I was very disappointed in the quality, but I figured $20 was not too bad of a price to pay so I would just get over it.
HOWEVER, it got worse. Shortly after purchasing from this site, my bank account was hacked. I had to close out my card and am waiting for a new one to come in the mail. I'm still in the process of trying to get my money back. This is a big inconvenience, as I am a student and don't have a lot of extra money lying around.
STAY AWAY FROM THIS SITE!!! VERY UNRELIABLE.
I cannot stress to you enough how annoyed I am with this whole ordeal.
Review by Mousarrie2 years ago
Merchant information: NOTHING RECEIVED 1 MONTH LATER DAUGHTER UPSET - NO REPLY TO E MAILS -
57156189831 Instructions to merchant:
Description Unit price Qty Amount
Long Sleeve T-shirt with Unicorn Print
Item #: TD07201130035-White-FREE SIZE
$13.50 USD 1 $13.50 USD
Discount: -$0.00 USD
Shipping and handling: $19.00 USD
Total: $32.50 USD
From amount: R481.34 ZAR
To amount: $32.50 USD
Exchange rate: 1 ZAR = 0.0675199 USD
Receipt No: 1686-1034-9742-6701
Please keep this receipt number for future reference. You'll need it if you contact customer service at Chicnova.com or PayPal.
Police services cc in next
Review by Balbon2 years ago
i ordered the Black KKXX Print Bomber Jacket
on the October 21 and now its November the jacket still hasn't arrived how many more days before it arrive to my door
i've ordered stuff from the website before and never had an Issue before its very good and and great quality i'll still be using the website
Review by KevKev Fraije2 years ago
I placed the order on November 13, got the email that they received my order, my card was charged, since then haven't heard from them. My order status been saying "paid" for almost 3 weeks now. Tried emailing them twice- no response. I guess my next steps are dispute transaction and report fraud.
Review by Ednesa3 years ago
I wish i read these reviews before buying from chicnova. I ordered a denim vest a month ago and it still has not arrived. The website says 7 to 12 days delivery. I have emailed them 3 times with NO response and no tracking information from them either. Dnt waste your money!
Review by Goof3 years ago
We ordered a dress almost a week before an event and paid express shipping. They dragged their feet about sending it out. As the event approached, I sent a message to them to verify it would get to us in time. They assured me it would. It ended up getting to us almost a week late. We had to scramble around at the last minute to get a new dress. When I contacted them to get my express shipping payment back, they refused to reimburse me, said it was unreasonable to expect to get something that quickly (within a week, with a $20 express shipping charge), and it wasn't their responsibility to make sure it got to me, it was the shipping company's. I wouldn't do business with this company again if they were the last company on earth. Buyer beware!