Ordering process was easy and received my item very quickly!
Review by Device Pedemonte3 months ago
THEY NEED TO GET A TELEPHONE NUMBER!! I had a very important question I HAD to have answered before I could place my order. I wanted these t-shirts in time for the Stanley Cup games. I looked everywhere on their website and the internet for a telephone number. There is no telephone number. I HAD to place the order right then or risk the chance of not getting the shirts in time. There was a comment box at the bottom of the order, so I asked my question there. I got an order confirmation the next day. That was immediately followed by an email stating they had canceled the order and re-did it according to my comments. 3 days later I got an email stating that the order finished processing. So there is 4 days just LOST because I was unable to talk to someone at the time I placed my order. I had a tracking number and checked that - it showed 'Order Processed, Ready for UPS'. A day later it was still showing the same. 3 days later it was still showing 'Order Processed, Ready for UPS'. Since I couldn't call anyone, I had to email them. When I finally got a response, they said they weren't aware that the order was in limbo and that they would check into it.
I DIDN'T RECEIVE MY T-SHIRTS UNTILL THE DAY AFTER THE STANLEY CUP GAMES WERE OVER!!!!!
They offered me 40% my next order. What an AWFUL attempt to make up for this. What NERVE!! SO I HAVE TO SPEND EVEN MORE MONEY WITH THIS COMPANY (that I have had a bad experience with) IN ORDER TO "MAKE-UP" FOR THIS HORRIBLE EXPERIENCE??? I DON'T THINK SO!!! They need to give me a 40% credit on THE ORDERS THAT WERE MESSED UP!!
Besides...I don't wear t-shirts, this was just a special occasion. That is now over and will never come again.
Review by Bafford3 months ago
I'm giving them a star because that is the only way I can voice my comments on this thing. Unbelievable how over the years customer service has taken such a dive. People only want your money and could give a dam about the quality of service they provide. The popular thing is not to be able to contact them via phone. I usually never order unless they have a business number. Heres the story.
I ordered the Darryl Drake "Shut out the noise" hoodie. He was a football coach who recently passed away and the team, largely because of receiver JuJu Smith-Schuster, wore the shirts with his saying on them in his honor. Went to a website which had t-shirts and hoodies with the saying in quotes and coach Drakes name on it. The ad was attractive with full bleed yellow letters much like a Pittsburgh Steeler logo would appear. The hoodie I received had dingy yellow almost beige letters and smelled like vinegar. Coach Drakes name wasn't even on it. I brought this to their attention immediately and was dissatisfied. This had the look and feel of a "just give me money back scenario" so thats what I asked for.
First of all you get one email a day from them at obscure times of day which leads me to believe they are overseas somewhere. They wrote back and I quote
"We're sorry for any inconvenience. Please send us a front image of shirt, shipping label and size label. We will confirm when testing it."
I'm like testing what???? - Anyway I send them the info they were looking for with the aforementioned request - just give me my money back. They reply
"We sold both art as image your send (see below link for more detail). We'll give you a coupon code to discount $36.99 for you to order again shirt (you have to pay for shipping costs for new T-shirts).
If you agree, please reply to this email so we can send you a discount code."
See where we're going already. Now I'm upto $11.00 shipping - no fault of my own if I choose this avenue for god only knows what in the mail. I tell them I want my money back. I don't want another shirt for the third time. They write back (day 3 mind you)
In case you return the shirt, we will get 30% fee and shipping fee is non-refundable.
I was livid.
They probably won't post this in that it clearly shows you what they're all about. Do yourself a favor. Don't be like me and miss out on exploring multiple options. These people are whats unfortunately getting to be status quo with online customer delivery. AVOID THEM and seek a REPUTABLE dealer.
Review by Medris Cucks5 months ago
Good product, quick delivery, no issues.
Review by CarolynPorter Marivic6 months ago
Cheerfa is rated 3.0 based on
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