They will rip you off, go elsewhere.
1) Made reservation, they took my deposit.
2) No confirmation, emailed them (no phone contact allowed),
One day later, no confirmation
3) Logged into my account, found reservation, but DAYS WERE TOTALLY WRONG!
4) emailed them for cancellation, and to return my deposit. No response.
Review by Connies2 months ago
We booked through CheapAirportParking.org. We chose Airport Spectrum Parking (who gets zero stars if I could rate like that).
My experience on Departure:
1) No A/C on shuttle and poor shuttle quality.
My experience on Arrival:
1) Called for shuttle pickup. Told there were 4 shuttles in action. After 35 minutes of waiting and 3 calls to the dispatcher, we eventually took a $20 cab ride to the parking garage. FYI... we saw 8-10 shuttles from other companies stop in the same window of time.
2) In speaking face-to-face with the CheapAirportParking dispatcher about compensation for the poor experience, she gave me a number to Airport Spectrum Parking. It was a FAX number!
I was both displeased with CheapAirportParking and Airport Spectrum Parking. I would highly suggest you pay a little more and go with WallyPark, the Parking Spot, or another reputable company and work with them directly.
Review by Cahil Karyna2 months ago
Tries Everything not to refund. I made a reservation for about 25$ and canceled it one week before my trip. 1.5 months later i noticed i was still not refunded and contacted them. They said they could not refund using my credit card and could send me a check... Which is absolutely ridiculous, I am from belgium and gving that check to my bank would cost me more than the value of it! So I pushed harder to get my credit card refund and they again refused it... So in fact they simply do not want to refund me as the credit card refund is even possible 2 years later (there is no limit of time). This is a simply rip off, avoid at all cost!
Review by BroGt3 months ago
I made a reservation for about 25$ and canceled it one week before my trip. 1.5 months later i noticed i was still not refunded and contacted them.
They said they could not refund using my credit card and could send me a check... Which is absolutely ridiculous, I am from belgium and gving that check to my bank would cost me more than the value of it!
So I pushed harder to get my credit card refund and they again refused it... So in fact they simply do not want to refund me as the credit card refund is even possible 2 years later (there is no limit of time).
This is a simply rip off, avoid at all cost!
Review by Trogger3 months ago
They blatantly lied about the frequency of the shuttle buses - they are about every 30 min, not every 10,
Even though I pre-paid, lot was totally full with many cars trapped because their egress from their parking space was blocked by other cars. I waited an our for a space to open up rather than accepting their offer of valet parking (in the same packed lot) because (1) They take no responsibility if anything is missing and (2) mine would have been one of the trapped cars when I returned and I anticipated hours wait for someone to move the other cars.
Review by Oceano Mandato5 months ago
Generally speaking, their rates are outstanding. HOWEVER, if you need to cancel, they give you a real run-around. You should keep track of your cancellation confirmation codes, date and time cancelled, amount and a copy of the refund check, as you will have to contact at least 10-15 times to obtain your refund, even though the website claims it will be automatically credited to the card used. I am STILL, over a month later, trying to have a refund issued for a cancelled reservation. We had to cancel a different reservation and after MANY emails, we were sent a check, but now they don't want to refund this cancellation. Also, if you change dates, they don't refund the day you have already paid. They encourage you to cancel the original reservation, which is why I need a refund: they are still fighting me. My $55 parking now is costing $110. UNACCEPTABLE.
Review by KatieMc Tomsen6 months ago
You cannot trust the reviews on this site. Look at the dates and number of reviews they claim for each lot. 681 reviews....yet they show only 30 reviews and give no option for seeing the others. I just wrote a review for a lot, only to be told the review is posted on my account, but is not posted on the lot for everyone to see. This is bad business.
PS - the lot I wrote a review about, horrible lot don't ever go there, they are crooks: EZ Way Parking at EWR.
Review by Bracey Amelkov6 months ago
Very easy to get in and out. Pleasant staff.
Review by TimothyClarke7 months ago
I made a reservation on cheapairportparking.com on the morning of my flight. I specifically made a reservation with a lot that was still accepting reservations (E-Z Way Parking at EWR). Other lots were listed as "sold out", so presumably, cheapairportparking.com keeps track of which lots are sold out and which are not. I paid for the reservation. Imagine my surprise when I show up at the lot --on time-- and I am waived away because "the lot is full". I explained to two different lot attendants that I have a paid reservation and showed them my printout. One of them replied, "I have already turned away lots of people with those reservations". I was forced to leave.
This unexpected situation was very disruptive to my travel plans. I make a reservation on cheapairportparking.com to plan ahead --not so that I can be scrambling at the last possible moment. I had to park at a much more expensive lot without a reservation (Jiffy Parking) and I expect the bill to be closer to $150 instead of the $90 cheapairportparking.com was quoting me. I also felt extremely pressured for time due to the change in parking plans.
Beware of booking at cheapairportparking.com because they list irreputable parking lots that may not have a space available for you when you arrive --even if you have already paid for it!
Review by Shanicatti7 months ago
Valet service was great. They even charged my Tesla. Highly recommend the Airport Hilton
Review by Valerb8 months ago
Everyone was punctual and polite! I will def do this again.
Review by Bafford8 months ago
Honestly I had trouble finding the entrance to the self parking lot, I was in the right place just clearly didnt know which entrance was it. After asking the valet staff it was all great. The parking lot was well lit and I felt comfortable in leaving my vehicle there overnight. Staff members were all friendly and the shuttle service to the airport is very convenient!
Review by Fengjiang8 months ago
Highly recommend. Simple and easy to use. Save money and time.
Review by Demichev8 months ago
Omni runs a very impressive business. They provide dependable, friendly, and reasonably priced parking services. On top of that, they wash your car upon your return.
Review by Kuulei9 months ago
Easy, smooth experience for affordable parking.
Review by Umish Ondangwa9 months ago
Very efficient and fast love that they drop you off right in front of your vehicle and they even unload all your luggage right next to your trunk no need of hauling or worring about still rolling all your luggage to your vehicle with no help. I definitely give them a 5 start service. Highly recommend.
Review by Byravi Chaudoin9 months ago
The valet service was excellent.
Review by Ekali9 months ago
WARNING! DO NOT use cheapairportparking.com, especially if it's with EZ Way parking Newark. This place is a total SCAM!!! Don't be fooled by the 3 star rating. It doesn't even deserve 1 star, but google won't allow it. Trust me, I made this mistake when I made an online reservation on cheapairportparking.com a month in advance and regret it ever since. When I arrived to the lot(which is basically the back parking lot of the Crowne Hotel), a van driver told me that the lot was full and they were not accepting anymore vehicles. I informed him that I had a reservation and showed him the paperwork, but he rudely said it didn't matter and walked away. I tried to ask him what their refund policy was because I already paid a deposit, but he told I had to talk to the lady inside, but warned "she would tell me the same thing."
I went inside the trailer to find another upset customer being told the exact same thing. The lady at the front desk who was apparently "in charge" acted like it wasn't her problem and said we just have to go somewhere else. The customer was so angry and perplexed as to how this could happen considering he also had a reservation and needed to catch his flight. When I asked about getting back my deposit, I was told I had to go online and cancel my reservation if I wanted to receive refund? But when I went online to cheapairportparking.com to cancel my reservation as instructed, I received a message stating I could not receive a full refund because my cancellation was within 24 hrs.
I was absolutely flabbergasted as to the complete lack of concern or customer service by everyone working there. This place is a complete SCAM, including cheapairportparking.com which continues to advertise for them after the multitude a negative reviews. I attempted to contact EZ way parking and cheapairportparking.com multiple times to get my money back without any response. As of this post, I haven't gotten my money back or heard back from anyone.
Please do yourself a favor and pay a little more to park somewhere else and guarantee your car will be safe. You will save yourself the aggravation of dealing with these people or having to find another place to park last minute before your flight.
I ended up rushing to a nearby lot called "The Parking Spot" at 176-192 McClellan street, which charged me $15 per day. Looking back, I should have listened to the negative reviews online and booked somewhere else, but I figured it was cheap and how bad could a parking lot be? Well, the old adage "you get what you pay for" definitely applies to this place. I am actually glad I did not end up parking here because after reading the more recent customer reviews, it seems like your vehicle is likely to be abused or damage while you are away. Upon my arrival back to Newark airport, I called the phone number on the back of the parking spot ticket and a clean, clearly marked shuttle arrived within 3 minutes! (I've used multiple other shuttle services before and am accustomed to waiting 15-20+ minutes depending on time of day and how many shuttles offered) When we pulled back into the parking lot, my vehicle was already waiting in the front just as I left it. Upon paying, I got a discount for being a AAA member and complementary bottle of water. Overall, outstanding shuttle service offered by The Parking Spot. Very clean and professional, would definitely recommend and use again when flying out of Newark. Stay away from EZ Way parking.
Review by Krol10 months ago
Price was as advertised, shuttle picked me up less than 4 minutes after I called, my car was ready when I arrived and in perfect condition
Review by Sherle Vagenstedt11 months ago
Excellent Service!!! My first time needed to park for a week saved a lot of money instead of double the price at the Airport.
Plus I paid ahead of time also made it super easy. Valet is great from the Marriott I didn't mind tipping.
Review by Shrubbers Henjoh11 months ago
The staff is very friendly. I used to get self parking, but now I use valet. The price is very reasonable and it's covered parking. The shuttles are very quick at getting you to the airport and in picking you up. I have used other lots before, but this is the only one I use now!
Review by Pujitha11 months ago
I normally use other parking places but this time did at Hilton as it is on century Blvd, near to airport. I really liked their shuttel service as there was no long wait time both ways plus the area is safe and secured. we went inside to freshen up and had coffee in their lounge area. I will definitely use this again and Recomand.
Review by Nnolan Addinall1 year ago
I prepaid $12.99 for a spot near Newark and was not given the stated rate in the confirmation and not given the $12.99 credit to my overpriced bill. I am still waiting a response from the company about this overcharge. Essentially CheapAirportParking charged me $12.99 and provided one worthless email confirmation.
Review by Freeway1 year ago
If your travel plans change after booking and pre-paying a reservation, you can cancel the reservation. However, this company will NOT issue a refund. You are out the money. DO NOT USE.
Review by Marilin1 year ago
Used them for the first time to book 8 days at the Miami airport. I chose their vendor Element hotel and pre-paid the reservation with arrival and departure times. I arrived at the hotel around 11:15PM for a 2:05am flight and the lot was completely full. There were no empty spaces except 2 handicap spots. Was told by one employee to park behind the shuttle as they had oversold parking. When I checked in at the desk was told by the female employee that she wouldn't trust my car in that spot for a week. In case someone backed into it by mistake, it was not a legal parking spot. Hey do not take your keys to move your vehicle. She advised me to call airportparking.org to see if they would move me to another lot. Problem is they had no telephone number listed so I emailed them. Not wanting to miss my international flight I left for another legitimate airport parking place I've used before. Thankfully it was only five mins away.
I either fly out of Miami international or use the Port of Miami for extended travel several times a year. I have never had this experience with any other parking vendor including other hotel parking lots ie Hilton Miami airport. I was able to cancel the reservation for a partial refund. I then had to email again and threaten to dispute the charges to get the remainder of the refund which is annoying. My advice avoid!