What a total joke. Do you not order from them ever I ordered October 1 and received our Halloween costume for my daughter on November 1. She was so disappointed and they told me it's no exchanges no refunds deal with it. Worst customer service I've ever had in my life
Review by Morgh Beliaeva2 weeks ago
The worst customer service I have ever experienced. Ordered a costume on 10-15 and entered into a agreement with a receipt of goods in 5-7 days. After nothing arrived at 8 days I spent over 2 hours on hold, to be lied to, hung up on, laughed at, and finally told that they had updated there website to reflect orders would take 3 additional days, this website modification being after my order and our agreement and coming at the cost of my toddler's ability to wear his costume for the town parade. Legally if you receive funds with a written agreement and unilaterally alter the agreement through an outside media source to which the other party doesn't agree you have to provide a reasonable remedy or refund, otherwise your committing fraud on top of just being an unethical company that should never receive another consumer dollar.
Review by Kytia3 weeks ago
Ordered Halloween costume on 10/15. Order wasn't shipped. Called a few days later and couldn't get a hold of anyone. Waited over 45 min. Tried again the next day. And the next day. Sent an email. And another email begging for an update on my order. No response on all. I finally call again and ask why my order was not shipped out. After being on hold for 40 min., the Agent yelled at me and said it was shipping out the next day. She wasn't lying. It did ship the next day - 9 days after I placed an order. Costume will arrive on 11/2. I call back and say this will arrive after Halloween and I want a refund. Said I'm so unhappy and can't believe they didn't ship it for 9 days and then do standard shipping when it's clearly a Halloween costume. They say they won't refund until "after "Halloween(which I doubt they will even process). Overall a mess that left me and my daughter in tears.
Review by Steinkins Buia3 weeks ago
I've been emailing and requesting an update on my return for weeks... No credit, no email, nothing. This is the one and only time I will deal with this company.
Review by Ninie1 month ago
For the second year in a row I have tried to order a Halloween costume for my daughter. The first year a package arrived with someone else's order including the packing slip with the other customer's information. When I called they told me the costume I had ordered was out of stock and there was nothing they could do. This year I ordered her costume in August to make sure I didn't run into the same problem. 1 month later I have not received the package or gotten any updates. I called today and they told me they are out of stock. The worst customer service ever, could not tell me why I was not notified that my order had been canceled and offered nothing to fix the situation.
Review by Jeyaram Werapitiya1 month ago
They changed their Returns policy without telling customers and would not provide the pre-paid label that SHOULD HAVE been in my order. One rep told me it wasn't a problem to send me one, another rep told me she had NO IDEA what I was talking about and told me they couldn't accommodate their error. They seem like a great company, but it's all lip service. Don't buy from them. The custumes look cute, but they're crap materials. You even had to put together the petticoat! You have to insert all the wiring!! RIDICULOUS.
Review by Rachaneekorn1 month ago
This is the worst company I've ever dealt with with regards to customer service. I ordered the Bumblebee Transformer costume over a months ago for my son and they cancelled the order just now stating they have none in stock. You waited a month to tell me this? Then I call into Customer Service and speak with Fay and she is rude and combative and offers me no solution other than a 20% off coupon but I used a 30% off coupon on my original order. Then she hangs up on me! I have been a routine customer for many years and I can assure you I will never order from chasing fireflies ever again!
Review by Dozi Derrow2 months ago
Their site is offering 50% off, but everything is Final Sale. Failed to mention they planned to wait to ship my items until too late for Halloween so I can't use them anyway and being told I can't return them. The first time I called they lied and told me my item had shipped and would be here in four days. 48 hours later it's actually being picked up for shipment on the slowest available speed and delivering in ten days.
Review by Tupuna2 months ago
Ordered my costume on Oct. 17th and was emailed that with standard shipping it would take 4 to 7 business days. No problem - as long as it's here by Oct. 30th, my daughter can wear it to her classroom Halloween party. However, when I went to check on tracking status, they never even sent it until 2 days ago and now Fedex is stating that it won't arrive until the end of the day on Halloween. She WON'T get it in time for her class Halloween party. Was put on hold forever and received no support. This is criminal.
Review by Angvlar2 months ago
Placed my order on 10/14/19 which didn't ship until 10/18/19 and not getting delivered until 10/28/19. My daughter needed her costume for her school Halloween party.
The slowest and extremely poor customer service. I have never had to deal with such rudest customer service reps. Not a single one of them was even willing to hear out the issue I'm facing with my order and have nasty attitudes from the second they start talking. While I write this, I'm still on call waiting for someone to pop back on the line and throw me over to another department.
HORRIBLE CUSTOMER SERVICE REPRESENTATIVES
Review by Sfo2 months ago
Placed an order for 3 dresses and a Tootsie Roll costume on 10/15/2019, received it on 10/20/2019. I did have to size up since our sz was out, which is fine, will need to layer this year due to weather.Costume is amazing great quality, so are the dresses. I am definitely ordering more before the 50% off sale ends, and there is a banner up on the site saying items ordered after a certain date may not arrive before Halloween, so everyone needs to read.As for returns, never had to do one and I've ordered from there the past 3 years. Follow the sz chart and you should be good.
Review by Rachquiat4 months ago
Do not be tempted by the pretty pictures in their magazines - you will never see the product in real life! Ordered two different costumes in AUGUST to ensure they would arrive by Halloween - when the package arrived, they had two of the same item in the box. Contacted them to say the wrong item was delivered, it took them 3 days to reply and instead of immediately sending the correct item, I had to take MY time to MAIL them back the WRONG costume and include on the slip that it was wrong. Fast forward TWO FULL WEEKS since I mailed that item back -- they contact me to say the originally ordered item is now unavailable!! Infuriating and extremely disappointed. Order at your own risk - they do not care about their customers. I will never order from them again and I am reporting this review to as many sites as possible.
Review by Diys Kunigs11 months ago
I finally got my daughters Halloween costume after Halloween. I purchased another costume for my daughter to wear because I could see this one was not going to show on time. So I sent a few emails to the company asking if I needed an authorization to return with no response. I finally decided to just take pics of everything and put it back in the mail with their order form and return codes on it. I don't hear anything email them no response then 10 days after they receive it receive an email saying they received my return. I should get a refund in 14 business days. Then the next email I received from them says, if your item was returned within 60 days of the day you receive your item and you paid with credit card you will receive your refund to your card. Well I am expecting my refund to my card because from the day I received the item to the day they received the return it was less than 30 days so I'm good right? No, moments later I receive s merchandise credit. I will never order from them again and will file a problem with my card to get my money back if I have to.
Review by Busse1 year ago
Do not order from them. They apparently sell Halloween costumes but have not yet figured out how to get them to their customers prior to Halloween. Their customer service is an oxymoron. Clear your calendar if you plan on speaking with someone because it's going to take a while and the person on the other end of the phone has no idea how to help you.
Review by SenileCoot Budie1 year ago
Do not purchase anything here! Everything is cute but you can find this stuff in other places. I ordered a communion dress in time for my daughter's communion to be delivered in 4 to 7 days - even got an order confirmation. Two weeks go by and I haven't heard anything yet they kept an authorization for the dollar amount against my bank funds so I assumed it would be ok. I finally called them to find out that the dress is not in stock and they couldn't be bothered to contact me. They offered to find me another dress for the same price.Gee thanks! I could get that anywhere. I can't believe that they wouldn't offer a discount or express delivery on a different dress. This is truly a horrible company.
Review by Sunnook1 year ago
How would you like to use your hard earned money for a special dress (or 4, like for my 4 girls) and then not receive them for months? Sounds like a nightmare right? Well thats what this company delivers every day, pun intended. The customer service is unhelpful, supposedly they dont have access to accurate information regarding whether an item is back ordered or in stock. According to the supervisor I spoke with, its not the employees fault that they dont have correct information about their items so if they give you incorrect information its not their fault. Pass the buck right? But really... is that any way to run a company?
We ordered 4 Christmas dresses for our daughters (purchased our sons outfit elsewhere) and had the photo shoot set up for a month later. The photo shoot is in 2 Days and after multiple calls to this company (calls in which I have been lied to repeatedly) I still have no dresses and will have to reschedule the Christmas photo shoot.
When I originally ordered all of the dresses online no information showed up regarding their availability. It wasnt until I called them 2 weeks later asking them about when the order would be in that I was told that it was backordered. I like to know if an item is on backorder when Im placing an order. Then I can make an informed decision about whether to order or not... usually for me, not. I dont like to be strung along. But I didnt have enough time to coordinate 5 outfits again so I trusted that it would be shipped that Friday (as I was told) and that it would arrive in 2 business days, which was 2 days ago. It didnt arrive. Then I called back today to tell them that I hadnt received the order and the supervisor told me that I should check the order status if I want information regarding an order. What?! Of course, I do that... I do it almost every day. All it says on their website is when the order was placed, and the word, processing. How does that help anyone. There is still no mention of any of the items being backordered. It should say that as well as an estimated time of departure for the order to leave from their warehouse.
New business model please! Or just go away because your current business model is a joke.
-Extremely dissatisfied customer.
Review by AlShaw1 year ago
Ordered a costume 9/11. Listed as in stock. Called 10/12, told it was backordered. They couldn't say when it would be shipped. Rep stated shipping would be expedited and hung up on me. Called again about 5 days later. No idea if or when it's coming. No offer to refund. No expedited shopping noted. And she hung up on me. Is there legal action I could take?
Review by Jashiah Guiboche1 year ago
I order both my children's Halloween costumes from here. I read bad reviews and was very worried about what my experience might be! Both the costumes came a week before they said they would. The sizes are spot on (my sons is a little big, but had to order a size up because his size didn't come in the costume he wanted). They are well made and adorable. I can't wait for the kids to be able to show off their costumes!
Review by Suzn1 year ago
Like some of you, I ordered on October 15 for expected delivery by Oct. 31.
I sent two emails and called about my order.
I was number 54 in the queue, and decided I could not stay on the phone any longer.
So far, I have had no response. I have only received an email confirming the order, I have not heard from customer service, nor have I received a customer order number for the order placed.
If you have already placed an order with this company and have not received it,
Call your credit card company and have them stop payment. Then, contact Chasing Fireflies and tell them you wish to cancel your order.
As far as legal action, perhaps a class action suit could be pursued against chasing fireflies for false advertising and failure to deliver as promised among other complaints.
Justice had a class action suit for misleading advertising. I received a $30 coupon for that.
Review by Rasang Namel1 year ago
I ordered my daughters costume in earlier October. Its Oct. 31st and still no costume. the people answering the phone were rude and unprofessional. I would highly suggest NOT to use this company.
Review by CollectPus1 year ago
For years I have been ordering my daughter halloween costumes and every year we have some sort of an issue. Two years ago, the dress from the shoulder down came apart, the costume just split at the seems. Last year, the accessories broke, and the hem on the dress came out. Saturday night, getting my daughter ready for Trick or Treat, the zipper split. Every year I have to pin her costume together!!!!!! Every year I never call, because I never have the time to wait to get to a customer service representative. By the way, the costumes that I purchased are not cheap, and they are not too tight on my daughter. They are just made like crap. Right now, after 36 minutes, I am still caller number 19 waiting to get through to a customer service representative. Well, while I wait, I might as well write a review.... Yes, I did try contacting customer service via e-mail, and I NEVER get a response. Stay Away! Buy that Disney costume... They stay together for me! Oh... time check... 44 minutes and I am caller number 12! Do not put yourself through this!!!! .... I finally spoke to someone, it took over an hour. I am returning the item, and they are waiving the stocking fee, and letting me return the costume on October 31, 2018. I had a very nice customer service rep., but still will not order from them next year!
Review by Sretthaphat Breja1 year ago
DO NOT buy anything from Chasing Fireflies. I placed an order on October 11th for an in stock Halloween Costume. I paid for expedited shipping. Because I wasn't receiving my order, I spoke to Customer service on Sunday, October 22nd, and they said my order would ship either Monday or at the latest Wednesday, October 25th. They said I would have my order by Friday, October 27th. I called today, Wednesday, October 25th, and the customer service representative said that my item was OUT OF STOCK when I placed my order (even though it said it was in stock on October 11th, and the customer service representative said it was in stock on Sunday, October 22nd). They are a horrible company, which has a nice catalogue, but obviously doesn't know how to run a business. These other negative reviews are true. If I could give them 0 stars, I would.
Review by Darill1 year ago
Ordered on 10/2 and received confirmation email. Called on 10/13 to check status as no updates had been received since then. Offshore customer rep was unapologetic and couldn't answer with certainty on order but "thought" it was being prepared for shipping. Sent an email requesting status four days ago and no response. Called tonight, 10/25 and waited 5 minutes to move from 103rd in the queue to 101st. Need to go find another outfit now. Have ordered many times before with no issue but the company was sold in late 2016 to a company that is apparently inept at running businesses.
Review by Debhor Entina2 years ago
DO NOT ORDER FROM THIS SITE.
Worst customer service. Ordered a costume and a week later it is still processing. Not only are their costumes overpriced but they take your money and you still do not get your purchased item.
I waited 45 minutes for a live person only to be told their system could not confirm if the costume is available for shipment. She could not even cancel my order because she was unsure if it was already shipped. When I asked why I did not get a call or an email to let me know of the situation. She stated, their system waits for the customer to call back to inform them that the item is no longer available.
What kind of service is this? Robbery!
Review by Roguehobocustomer2 years ago
I placed an order for my son's Halloween costume on October 5. I called on October 20 to inquire into the status. After waiting in a queue for 45 minutes, the rep told me she wasn't sure what the hold up was, I would get 10% off my order, the shipping charges would be waived and I would receive the costume by October 27. As of October 26, my online order has not changed to reflect any of the foregoing. I have been on hold waiting to speak to a rep for one hour and 16 minutes so far and am number 19 in the queue. At this point, I just want to cancel my order so I don't have to incur shipping charges to return the costume when it arrives after Halloween. I will never order from them again. HORRIBLE.