Save yourself the agony for patronizing this company, (like many others) is the perfect example of triple A*** holes! Their opening line when you call into their toll free number is, "There are many things I would like to do to you. . .." Not that they want to come for any service repairs, their local service technicians does nothing but make you wait for them only to disappear before deciding to come back just to have you walk him side by side to the neighbor's next door. You see he wants to have a date with the swimming pool!
Review by Duppstadt1 year ago
My bill just went up $6.92 again. Their service is terrible. If you tell them your cable box goes out several times a day, sound goes out, picture freezes, they willl tell you if they come out and find nothing wrong at the time, you will be charged a service fee even though you pay monthly for them to handle all problems. They will never tell you upfront why your bill goes up and you will have nothing to show for the increase except horrible service.
Review by Birender Cauzzort1 year ago
Service has been out starting Sunday, July 15 and it is now it is Saturday, July 21 and a repair tech has not shown up to restore services.
Review by Vanrenter2 years ago
HORRENDOUS, It's no wonder that unions are on strike against them. The company is disgusting and I'm glad they're market cap is falling by the day. HORRENDOUS company
Review by Houssnia2 years ago
Charter is probably one of the most incompetent and shady organizations on the planet. They don't know what they're doing and they lie to you constantly
Review by CDat2 years ago
One of the best media company I've ever experienced. No contract, no cheap tricks to get money out of your pocket. Spectrum internet is the fastest and most reliable internet.
Review by Ajikuttan Ulmeteanu2 years ago
Another thing Trump just announced the FCC is going to help fund internet service well where is our credits or are Spectrum's people just double dipping....
If your not moving get another provider use sling, hulu roku sticks, amazon fire sticks whatever you need or maybe we should all go back to a digital antenna....
Review by Shewana2 years ago
TERRIBLE, BROKEN SIGNALS Daily with Internet, SLOW Speed while PAYING for the FASTEST, BAD Cable Service, DVR CONSTANTLY MESSES UP RECORDINGS, OR DOESNT RECORD AT ALL, BUT SAYS IT DID, AND TO BOOT, THEYRE OVERPRICED!!!
Ive had techs out NO LESS than 5 Times, and NOTHING HAS BEEN FIXED.
I AGREE FCC NEEDS TO BE BREAK THEM UP!
Review by Hennard3 years ago
Frequent internet outages and slow, customer service is nonexistent. Doesn't get any worse than this.
Review by Sweetpeattfn3 years ago
Charter Spectrum is the only game in the town where I live. But if you live in a place where you have a choice, dont choose Charter Spectrum.
Here are the four most salient reasons:
1. In the list of movies in the ON DEMAND Section, the movies are not all in alphabetical order! Can you imagine a company doing business this way? Bottom line? It doesnt hire people who know the alphabet.
2. I have clicked on a movie on the various cable channels and discovered, to my dismay, that the movie playing was not the one listed at the bottom of the screen! In other words, the movie was mislabeled. I find this a double insult that this company hires people who misfile movies. Every time a customer discovers something like this and reports it, they should be given free cable services for life.
3. The majority of movies are B-rated or less, and should not be in the repertoire. And, the violent movies outrank the non-violent 8 to 3.
4. When a movie is rolling credits and I want to see who was in the cast, Charter Spectrum usually interrupts with a commercial for another program! REALLY!!?? What ever happened to letting the viewer have the complete pleasure of a movie? And whats so important about 30 seconds that this company wont let a good movie roll its credits? Shame on you Charter Spectrum.
For what you pay for cable, demand better service. If you cant get it from Charter Spectrum, then find a better company. At least a company that understands the price of doing good business.
Review by Mytec Pushnik5 years ago
I HAD MY CLEAN PC DO THE WORK ON MY PC. IM PAYING $120.00 FOR THE WORK THEY DID. I STILL HAVE THE SAME PROBLEM WITH IT , NO CHANGE TO IT.I SHOULD HAVE JUST TOOK IT TO A PLASE WHERE I COULD HAVE A TECH. AROUND HERE LOOK AT IT. I LOST ON THIS ONE..
Review by Mooseoffroader6 years ago
Not customer oriented at all. They are constantly thinking up ways to make you spend more money for the same or less service. Not a good company to deal with either in person, over the phone or via email. Very frustrating. Still have not been able to get to their TV lineup that lists the channel numbers as well as the channel name along with the times of programs.
Review by Winzy Tangthanasup7 years ago
Customer service at the local office is dreadful. Was so frustrated I went home and called their 800 number. I would give that a three rating... tried unsuccessfully to upgrade my service twice but did resolve my issue. Just pathetic.
Review by Adles7 years ago
I am not a fan of Charter and never have been so this review may be a bit biased.
I don't think the customer service is good as I have had to wait hours on hold and had problems in office as well. It was the only alternative to antennae for years so I dealt with them. The service went out regularly and I had nothing but problems. I am thankful for Netflix and Dish for rescuing me from them.
Review by PhotoVision7 years ago
Charter unexpectedly jacked up the prices of their service without any of their customers consent. Now I pay double for service only 1/3 faster. Please stop doing this.
Review by Jirapong Dimitrious9 years ago
Very bad business tactics with their customers.
Review by Barelds Senzio9 years ago
No problems with Charter, and they provide high quality and very fast and affordable internet service in our area. When I cancelled TV service, I was mildly annoyed by them asking me what i liked to watch most when I did watch TV, lol. None of their business, hehe. I'm sure they were just trying to upsell me some TV package like a sports package.
Review by Ohana10 years ago
Unfortunately in my city they are the only cable provider around, they are terrible and they WILL try to take advantage of you by raising your monthly payment, if you don't pay attention to it you will be charged more then what you should be paying. Avoid this cable provider if possible, get Comcast as I heard they are better.
Review by Irieman Igot11 years ago
Charter's cust service is the worst. Do not use Charter for anything unless you have no other choice. Get them to document EVERYTHING. Otherwise one month later you will still get bills for returned equipment or canceled services.
Review by BarcelonaWalking Baret11 years ago
I signed up for service on-line for a special price. The first bill arrived and was $10 higher than the quoted price. Charter refuses to honor the price on my printed receipt because they didn't offer that package at the time of installation. If you do business with Charter keep good records.
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