I had a very good experience, I forgot to order chicken forks and when I called I was able to work it out with Mark. He is a bit blunt in his tone, comes across a bit of an attitude but it worked out. He ended up giving me 2 for 1 on the order and it worked out. I got their TS1 system that sits over a pit, its very solid and heavy and the motor was strong. roaster out 60lb whole hog with ease.
Review by Handiono1 year ago
This looks lovely and shiny and sounds great but don't try to cook a pig on it, the system to attach the pig does not work, you cannot fit a pig of 40lb or bigger - there are constant flare ups and fires it is dangerous to use. It shakes and screws fall out during cooking. I would not recommend this to my enemies alone my friends.
Review by KSwain1 year ago
Mark the manager of the company do not help customers at all.. To sell is easier but when a customer has a problem..he doesn't help at all.. Bad customer service..we bought to machine last year and the delivery was incomplete and the motor wasn't working...when we call him...mark .. That is his name he said he won't replace it ..dont buy from that company.. Thanks
Review by Lapeyrugue Chingorivo1 year ago
I purchased spit roaster model SS1-DX I tried contacting the manager Mark a lot of times so he could replace the parts that were having problems and every time he had a different excuse for not sending them. This happened since December, and after a lot of back and forward he sent incorrect pieces and told me that he wasn’t going to pay for another shipment even though it was his mistake. Really bad customer service.
Review by SSparks2 years ago
Purchased a pig roaster worked perfectly very satisfied with the product
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