I am so sad to have to post a low rating for Century Martial Arts. As a martial arts club, we have been loyally using Century for years. recently we ordered mats from Century. They were sub-standard, which was surprising, and we had to return them. The return became painful...requiring multiple calls and nearly 2 weeks of checking to see why a refund was not issued. Eventually, although very late in the process, most of our money was returned (we were out shipping both ways... nearly $500) and everything straitened out. The saddest part was not the money lost...finally I spoke with a manager to determine why the hold on our refund after receiving the merchandise back at Century. He admitted that is was their error, but with a cursory apology...in the conversation I mentioned that we had used Century for years...there was no "we value your business" said or implied. All communication was cordial but not appreciative. I realize that we are one of the "small guys", our school does not produce the orders that Century receives from others. But, as a business owner in 3 industries and nearly 30 years, I value EVERY CUSTOMER regardless of the amount that they add to my profit-line. There are many months that the consistent loyalty of the "small guys" changes our outlook and take us over the top. I wish Century Martial Arts valued small but loyal contributors with a (free) "thank you so much for your business! We appreciate that you are there ordering month in and month out." I was taught early in business: "the small but loyal buyers will take you to success, and often grow to become your large accounts". I guess we need to find other sources that believe and appreciate ALL customers and are not afraid to voice that appreciation... especially when they make a mistake. BTW..we went to DOLLAMUR SPORT SURFACES for our mats and they are FANTASTIC (not even in the same league).
Review by FishinTX Knalb1 year ago
Your paying for Fast delivery and Peace of mind. But compared to some of you I understand you didn't receive that. Well, I received Fast delivery with 85% peace of mind. The packaging is perfect. After opening and expecting my new order I noticed some loose threads on the garments. Nodoubt left behind by the seamstress. So I had to shake off / pick away and tie up some loose threading on the outside seam of my Kung Fu pants. The top Kung Fu top arrived pressed and crisp. Both items are made with excellent quality materials but you will have to trim away some loose threading which is hanging of the stitch. Be careful of that, some of the loose threads are sewn into the garment so don't bother them. Let them be. I recognize and understand Everything Man Made has Flaws, simply because man is flawed. Nothing is going to be 100% perfect. Although we, me or some of us would like it be.... Perfect.
Aside from me having to tie up 3 loose end strings of thread on the left outer seam of the pants and shake the loose threads off both gaments, (Pants and Top) I would've given 5 stars but became a little frustrated when I had to do some improvisation thread tie and knot and shake off all loose threading.
I would still recommend Century over alot of other stores though. Because of the pressed Top, and awesome packaging of the whole order. Web customer service is great. But the website during checkout did crash/ had problems. After clicking Retry a couple times the purchase was successfully completed.
Review by Yastara1 year ago
I've opened my first studio in 2013 and have been using Century sparring gear and uniforms since 2004. I still highly recommend Century products and sell them at both of my studios, located in Stillwater and Enid Oklahoma.
Review by Emichan Holdron1 year ago
Constant stock issues with many items. Before taking a customers money and making yourself look like a fool, you better get a date of when it will be restocked, but then again that date will move around on you as well.
Review by Chillyfan Klarer1 year ago
I called in to pay my bill, I got transferred two times to the wrong agent, they called me by a different name, she put me on hold for 22 minutes, after I received a call at the studio asking for me I mean... What kind of cheap shitt show are they running in this company???
They are getting so unprofessional lately, I wish they had competition so they up their game..
No wonder business go out of business because they don't adapt and the people who work there get complaisant.
Review by Gowayne2 years ago
Always a class act! Excellent service and exceptional product. Very glad we switched our business over to Century.
Review by Swalsh2 years ago
The absolute highest quality materials the color in person is so much more vivid and beautiful than the picture can describe! Fast shipping door to door and defenitly a 5 star experience! I could not be any happier!
Review by Cathyg2 years ago
Century has a great variety of products. Pricing is not always the best but still competitive. Shipping is fast. Very innovative with new designs and products. For school owners sometimes best to order a sample before quantity orders.
Review by Jaypur Bennazar2 years ago
Great product quality. Fast, fast, fast shipping!
Review by Oberlander2 years ago
CENTURY IS THE BEST ,,,,
Review by Charikleia2 years ago
I found your page to be very helpful and easy to navigate .
Review by Winsum Evs2 years ago
Had no trouble ordering the items, but when it came time for delivery, I was charged $10 and never received them. After waiting an extra week I finally called customer service. I was informed that the package had been returned to Century due to damage to the packaging. I was never notified, so I never thought to check my credit card statement (as they had reimbursed my card a week after the product had been unknowingly returned). To make up for a month long wait for items, they did nothing other than charge me again for the same product, but they covered the shipping. Gee,how nice of them. Let's hope it gets here this time.
Review by Alrighty2 years ago
Always a experience with reps. Love this company for service and quality of products.
Review by Shawniece2 years ago
Amazing products, supports, and prices. This kind of value for the customer is truly rare to find. Thank you Century Martial Arts!
Review by Andriena2 years ago
Staff is always very pleasant to work with. Your product line is diverse enough to serve every style. Thank you.
Review by RawFoodLover Timoko2 years ago
I was informed that I had to return the wrong size shoes. I had to repackage the shoes. I had to wait until they were received by Century before the right size would be sent out. I did not make the MISTAKE, you did. I had to go through this dismal experience, when Century made the mistake ! I have spent alot of money with Century, will think twice before buying again. Century is not the only provider of martial arts supplies
Review by Neillywheely Derrow2 years ago
I've been using Century for over 30 years. They consistently remain well stocked with quality products. While clearly they still have their roots in traditional Karate & TKD, in recent years they have improved with their selection of MMA, Boxing & Muay Thai equipment.
They work very well with martial arts schools and have a solid wholesale price list.
Review by Olayiwola2 years ago
I bought something from here and it was too small so I sent it back to be returned for a bigger size on June 12th. It got there on the 16th and they didn't send me a confirmation email or anything. So I contacted them today to find out if they even received the item I sent back and they told me to provide the tracking number which is dumb because they should have it marked as received on my account when they got it. I was told that it takes 4-6 WEEKS to process which is dumb (never buying from there again for this reason). They were out of stock of the gloves I wanted to exchange for and so they told me to pick some other gloves so I picked the cheapest gloves (24.99) since I only paid 9.99 for the gloves I received and everything else was out of stock. Then they were trying to make me pay the difference (16.50) and an exchange fee (6.00). I already spent 10 dollars shipping the damn things back now I have to pay an addition 22 dollars? I could have just went to the store and bought the same exact gloves for cheaper after dealing with all of this. I'M NEVER SHOPPING HERE AGAIN. Save yourself time and money and do the same.
I'm only giving two stars because the guy who helped me was really nice and genuinely cared.
Review by Benco2 years ago
I bought the Stealth Kamas for my dad's birthday since he can learn a weapon at Karate. When we got them they are no better than a child's toy and felt like cheap plastic. Definitely not worth the price! When I returned them I not only had to pay for shipping the item back, but they don't refund you the shipping either from when they sent it like other others. Very disappointed and annoyed. Will never order from again.
Review by KTucker2 years ago
Always my "Go-To" vendor for martial arts needs. Been a Sr. Master of Police Tactics & Strategies for decades, and had "hoped" they'd acknowledge that along with fellow Masters and H.O.F. Inductees, that they'd welcome and pursue a "better/more adaptable" kicking bag, similar to their earlier design in the "prior" century. I offered the design along with substantive testimonial as to why it was needed and would replace "several" of their offerings with this 1 item; they gave it no pursuit
even though I seek NO remuneration! This causes me and MANY others to purchase such a suitable apparatus via a football equipment supplier who WAS amenable & helpful re: such an assist. CENTURY needs to be more responsive, especially when so many fellow Maters/practitioners clamor for such equipment that's EASY to hold, and can immediately adjust positions that DO accommodate "ALL" types of kicks without the continual, and "unsafe"- unsteady, "wobble" inherent on their current bag offerings. To many have proven to be uncomfortable and often "dangerous" for both holder and striker. Irrespective of this "1" issue, they're remain my main source of supplies. It's just a bit disingenuous to say "We welcome comments and suggestions" from our customers, and then not reflect the notion with more than kind words... Respectfully, Sr. Master, 7th., Larry A. Waimon
Review by Bukki2 years ago
I was pretty impressed with the shipping. Pricing is fantastic also. The items are constructed very well and proved to be nicely balanced. Fast shipping, quality gear, great price. Century is a wise choice!
Review by Icebergh Gleissberg2 years ago
Worst company ever. I was some other company carried what the do. Ripped me off, lost my order, just unwilling to help. I will not use their company ever again. Used them years ago, same issues, nothing has changed.
Review by Ultamation Frommhagen2 years ago
Have been getting stuff from them as far back as 30 years. Got my first gi from them that I still have. Would recommend getting your stuff from there.
Review by JanetDavis2 years ago
When I noticed a small defect with one of my boots, Century took care of sending me a replacement very quickly. I was on the phone with customer service only a few minutes and there was no hassle at all. No wonder our Sabumnim recommends Century.
Review by UnknownXIV2 years ago
Takes a great beating! Both Bobs we've used during training have with stood SEVERE BEATINGS only to keep standing ready for more. This BOB is by far the next best thing to fighting a human. Hit, kick as much and as hard as you want! BOB loves it!