I ordered one time in August 2018 to Cell'innov and paid through my Visa card from La Poste. I am quite satisfied of the product but I had a big surprise when in January came a short message from Cell'innov informing me that a new order has been sent. I checked my bank account and discovered that Cell'innov withdrew from the same credit card the paiement of this new order. Please note that I used this card one time for the first order but I have no clue on if or when I allowed a permanent or repetitive usage of this card. I am used to change card regularly for web payments.
The parcel was later left in my mail box and we had to carry it back to the post office to be returned to Cell'innov. Cell'innov never responded to my emails nor reimburse me the amount they withdraw from my card.
Cell'innov DANGER !!!! They are using methods not acceptable from a company that wants to have a name on the market. In addition when they are confronted to complains on the social network or consumers website they contest the use of words to try to smooth the complain itself.
I will never order again to Cell'innov.
This review has been written already some days ago. Cell'innov has tried to deal with me promising to reimburse the amount that was paid through my Visa card. So far I received no reimbursement. Cell'innov sent me a complementary parcel containing gifts and again without my authorisation. It is my intention to refuse the gift.
We are now the 15 of February and this morning my bank notified me of the reimbursement of the amount Cell'innov had previously withdrew. I also received the gift parcel and the person in charge in my house has returned it to Cell'innov. Case is closed on my side.
I have to admit that I have not be attentive enough while ticking the boxes on Cell'innov website.In my understanding I ordered one time only. I do not understand how Cell'innov can enrol clients in the program called "bonnes resolutions" without the possibility of buying one time only. This was really not clearly explained on Cell'innov site.
When the problem started I tried several time to reach Cell'innov website. I was not able to retrieve my order as apparently Cell'innov has reshaped the site between August 2018 and January 2019. My order did not appear no more.
I will buy similar products in the future but no more from Cell'innov.
Review by Diyanne8 months ago
I ordered one product from Cell’innov as a test. I disposed of this product after a short trial as it had unacceptable side effects. Since then, I have ordered nothing more, but Cell’innov have continued to send me (and charge me for?) products that I have NOT ordered. I have tried several times to write to Cell’innov to stop any further deliveries, but they do not appear to release any email contact. Hence this comment. If Cell’innov continue to send me / charge me for products of their own volition, I will eventually be obliged to report this to the police and appoint a solicitor.
Review by Schaun Wutzke11 months ago
... but first, do a search and dig around on the internet... and you will NOT find descriptive active product labels like Cell'innov does.
Review by Gilfillan1 year ago
So far so good . Need to make a blood analysis before I can see the result.
Review by Lomy Pivetta2 years ago
It is worse.then bad.my medication do not agree with me.I have sent several e-mails asking for advice as i paid lots of money for
Been IGNORED completely.
I am very ANGRY & disappointed.
Review by Iteration3 years ago
Utilise le SPAM (pourriel) pour faire sa pub. Donc ne respecte pas ces clients potentiel. LE SPAM est une méthode de bandits pour capter les gogos
Laboratoire Cell'innov is rated 2.0 based on
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