Avoid this website at all cost! The customer care services are non existent! I placed an order with Caudalie and never got it. I had to call and email both Caudalie and DHL to discover that my parcel has gone missing. All this inconvenience and lost time for a parcel that had been misplaced/stolen. I had to cancel my order and request a refund which I was told I will receive asap. Still waiting.
I communicated with two people at customer care services: Irina and Vanessa. Poor service from both, not even the basic training, Disappointing. Think twice before placing an order on line!
Review by Godert4 months ago
I would like to say few words about caudalie co uk, this is insane! I was asking for a sample in a store and was said that they have no samples at that point, the nearest point of sale from my place is 50 minutes.the customer service was extremely slow, unhelpful and when I said that I cannot come to their store and would like a small sample to be send to me sisnce I cannot drive and come myself I was send the same text with '' the nearest point of sale iss'' I am sick and tired of the companies wthat simple waint your money and more and more of it, but when you ask for a small favor then you should either pay or go away since they are not interested in helping you...very sad will not buy from them anything ever
Review by Bafford6 months ago
Terrible customer service, not get any response at all but only the same automated email from them, I haven’t heard from them nor received my items for 3 weeks now!!! This must be fraud website , not recommend anyone! Got in touch with my bank already and open dispute against them.. Extremely annoyed!
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