Will not receive item by date promised. not sure I will receive it at all now. Car id Cannot be trusted.
Review by Anaette3 weeks ago
I ordered wheels based on their verification and confirmation by sales person that the wheels are guaranteed fit. However, when the wheels were installed the breaks were jammed due to incorrect off set. CARID refused to take them back even though it was their mistake. Beware of purchasing from this company.
Review by Townson4 weeks ago
Do not use this company. They sent the wrong part and refused to accept a return even though the part was brand new and unused.
Review by Hintz Gepp1 month ago
Had a package stolen. Says right on their site to contact within 72 hours for a replacement. They basically laughed in my face and gave me the finger while holding my money. Will never trust this site again.
Well after a few weeks many emails it turns out that it wasn't stolen, they just never delivered it! They kept telling me that they needed a apartment number, well I don't live at a apartment. I had to repeat many times that I live in a house. They shipped out another one so let's see if it comes this time.
Review by Hildburg1 month ago
I ordered a set of pretty well discounted wheels on 11/28/19. On 12/16/19 they notified me that they had no more of them in stock. I asked if they could ship me a similar set at the same price or that same set in a different size and they refused. Instead they tried to up sell me. Then on 12/31/19 without notifying me they refunded me and stopped replying to my emails.
Review by Stonerd1 month ago
If I could leave zero stars, I absolutely would. This company is ridiculous.
These morons sent me a set of taillights that didn't work and in order to get a set of new lights, I have to send them a video of the part not working so they can then go work something out with their supplier. Their agreement with their supplier is not my problem. They should back the products they sell and replace or refund them if they are defective, damaged, or broken.
Do not do business with CarID. There are plenty of other companies with the same exact products.
You have been warned.
Review by Tzerat Bacchetti1 month ago
I keep coming back to car id because they meet or beat any price out there! Great customer service and honesty go a long way these days. "If yo can't beat them join them".
Review by SphyerX1 month ago
My original review gave 2 stars due to the fact that I was told they wanted photographs to show why the part did not fit. After writing the review on 12/3/19 i was contacted by Jena on 12/4 and she made every effort to correct the situation with out any hassles. Proof they read reviews and are working on customer relations.
Review by Terrariabat Derrow1 month ago
Got my hard to find part Was packed nice Thanks CARiD
Review by Myroulla1 month ago
I called to purchase some parts I needed. Got the information and parts I needed for my car at a great price.
Review by Spinoza1 month ago
I got a very good price on refurbished steel rims for my 2001 Camry. They were well packed and delivered to my house in 2 business days. I was nervous about ordering refurbished parts, but these are nearly as good as new. The product advisor (Nick) was quick to respond to my email questions. I highly recommend CARiD and if you have any questions definitely send them an email!
Review by ApolloCO1 month ago
The part I brought was a great fit. I compared the old and the new and they were the same. Since the part was the same,,, made putting In the part easy. I would recommend you guys to everybody.
Review by Arunprabu1 month ago
Horrible, parts didn’t show up when said to be delivered. Also wasn’t told I had to sign for parts to get delivered, so that made delivery even later! Lastly, carid blamed fedex for delivery issues, take responsibility for your actions and shotty service!!! Never will I use them again!!!
Review by PeReSto1 month ago
Carid website was easy to navigate to find the part I needed, the advertised price was the lowest among the competitors including the manufacturers own web portal. Order was placed, immediately I received confirmation and the info regarding the shipping and when to expect it. Everything was processed and delivered on time and meeting my expectations. I installed the product on my vehicle the same day it arrived and now I'm enjoying its benefits. Thank you Carid!
Review by Hanyangwe1 month ago
Easy to order and finding parts. Had no problems so far. Will order again in the future.prices are less then dealer.
Review by Olegas Vivien1 month ago
I contacted Card I'd customer service the same day that I realized My shipping address was incorrect. The lady stated that the correction was made. I received an email from UPS that the package was being shipped to my old address. Between Card I'd and UPS, NEITHER company could make the correction as of Jan.1st. 4 days after I ordered. Terrible service for both companies. Never again will I order anything from Card Id!
Review by Wolfganga1 month ago
I ordered running board for my ford explorer 2020,per website product is available shipping with in 24 hours ordered December 10 got ups email but nothing was delevered called customer service they said it was back order will be shipping January 6, called again after January 6 back order again till January 27,then February 7,then February 28. Until now nothing I did received any product. Money was deducted December 2019 it is now 2020 February. Over priced scammer waiting for my refund horrible experience I have all emails and conversation copy moving towards legal steps now.
Review by Shaahee Derrow1 month ago
they withheld information about shipping that cost me and extra $291.00 for next day air shipping.Then when I called and asked for an explanation I was told by a service rep." that it is what it is" I work for a business that sales accessories and installs them. we work on a professional level and require professional service from our vendors. I feel sorry for and every day customer who is working on there own projects. I will not use them again and do not recommend them to anyone
Review by Thieke Kanizay1 month ago
I only wish all online companies had the same great customer service that Carid has. I have pretty much gone to them for all my automotive parts needs. They offer a great Veterans discount along with price matching. Keep up the good work.
Review by ETilt2 months ago
I received the wrong brakes. When I requested the brakes I ORDERED be delivered next day, I was told not until the wrong brakes were returned. I HAD NO BRAKE PAD LEFT! I needed brakes immediately. I purchased new brakes and demanded a refund. I drove 26 miles to return the brakes to UPS. In the interim, CarID sent the correct brakes which I did not authorize as I already had brakes put on. Now I am told I must take the second set to UPS 26 miles away!!! Stay away from Carid!
Review by Capwell2 months ago
Being in the customer service business, I try to take the time to provide feedback on customer service, good, or bad, to the company whose associate/representative that I dealt with. In this case, I was looking for more information on a product that I had purchased, so that I could get the best use out of it. I spoke with Monica, who was excellent to work with in that she actively listened to what I was saying and immediately pointed me in the right direction. I followed up with a few more questions to confirm that we were talking about the same thing as I didn't want to end up walking away not convinced that I had what I needed. Monica was open, didn't make me feel rushed, to these additional questions and answered them quite effectively. I appreciated the experience and interaction. I walked away feeling that I had what I needed to make the next decision in terms of what I did. Thanks.
Review by Tabodi2 months ago
Sent the wrong part for my vehicle despite me providing the VIN during ordering process. Poor customer service in getting a refund for parts they screwed up. They make you jump through hoops to prove the parts were wrong even though it was their fault. Very slow to send return label as I’m still waiting for a label from 1 of 3 parts ordered.
Never again will I order from CarID. I suggest you go to the dealer, although parts are more expensive, at least you will get the correct parts.
Review by Evar2 months ago
Carid beat everyone in price ! Delivery was normal and parts were of good quality !
Review by Gørlev2 months ago
Great site for anything vehicle related and more. Iv made multiple purchases from them and I'm never disappointed this last order was a set of new falken all season tires for my 19 wrx great service and fast shipping price was great to with everything included
Review by Augosto Textbooks2 months ago
I have used Carid several times in the past for Wheels and other items to enhance my vehicles. Very pleased then and Eric made the last experience a pleasure again.Tech service is also very helpful with any questions that may come up during installation. Will be using them again in the near future.