Care To Beauty Reviews

Fast delivery and no problems with the order! All original products! Recommend and i Will by again!

I've been a customer since 2017 and placed 21 orders since. I keep coming back because I know my orders are shipped quite fast (in my experience the next day) and well packed.

As a testament of how well packaged the parcels are, one time, the parcel took quite the beating from the post office during transit. I was already taking pictures to send to customer support however, when I opened the parcel, the products inside were undamaged.

In summary this is my goto online store for cosmetics. Highly recommend!

What a wonderful store! I made already 3 orders at Care to Beauty and I will do many more in the future, for sure. I find the all the brands I love, they always have great deals and the delivery time is very reasonable! I have never had problems with my orders but I needed cosmetic advice and the customer service team was efficient and very friendly! I strongly recommend!

One of the best online stores ever!
Original products, fast delivery and lods of brands! I'm so in love with this store and the customer service are great and very pleasant 😊
I will definitely will still buying from them!

I have been purchasing from Care to Beauty for the past two years. No problems! Fast delivery! Open communication. Fresh products. Friendly service. I have been pleased 😊

Ordered eye cream 24 August 2019. As at 2 October still unreceived. On website saud it would be sent by 24 September. When contacted company they implied they had no control over local mail implying the fault was with the local postage. Tried to following order on shipping number provided. Did not work. Also nowhere on the website did it indicate the product would need to come from overseas and may take longer than the time stated. Not a very honest or efficient company.

I found this store and it was the best thing I have ever found! I ordered my sunscreen before going on vacation and they arrived on time, perfectly packed and with a thank you note to get a discount on my next order! This is my go to store for sure!

this company is trushworthy and fast delivery. i have been ordering many products from them many times and never had problem. thumbs up!!

5 star company! I highly recommend it!

I was tired of not finding the products I wanted to buy at my local stores. I searched online and found Care to Beauty. I was a bit scared of buying online because you hear so many awful stories, but everything went just great. I had my order with me within a few days! Will be buying again in the future, and thanks for the great customer support! Answered my questions and even helped me to choose the best product for me.

I have already ordered a few times and always loved the service. This time I needed to change shipping address and they were totally nice and so easy. I’ll keep on buying with them :) the products are original and shipping is very fast

Thank you so much! Got my products delivered brand new.

Super fast delivey and well packed produts. Will buy again

caring customer service and they always listen to you and help you out. this is one of my favourite shop.

Outstanding customer service, packinging quality and fast delivery. I discovered the store few months ago and now it's my reference for cosmetics. 😊

I was hesitant about shopping on Care to Beauty website because of the bad reviews , but I’m glad I did , I received my order in 4 days , exactly as advertised, well packaged and a great price compared to other sites.

High quality products and fast shipping are the key. Customer care really see me as a person. Definitely recommend!

Everything is fake please don’t order anything they all are cheaters

I am so happy that I found that shop! Before I placed my 1st order I was not sure if I will be happy with their service. But I checked their reviews on Facebook and it gave me confirmation I needed!! ;) I tried and for over a year now I am a loyal customer! Their portfolio is wide and has items I can't buy in my country, their prices are lower than in many stores I purchaed before and I am crazy about their promotions! I once had a problem with a product that arrived slightly damaged and their customer support handled it just perfect! Keep the great job Care to Beauty!!!

I ordered 3 products from different brands and they all arrived well packaged with a lots of extra samples 💅 will buy from this company again!

I know this online shop for a while and have made many order's. Very please whit the delivery and custumer support. Good discount's and samples all the time. I strongly recomend and i will keep buying from them.

Such a fraud website I have ever seen. I placed the order for a lip balm before 2 months and my order has not delivered yet. If I mail helpline people, they are telling some stupid reasons and ask me to check in the nearby post office and didn't give any clear information about the office address also. I don't know why they are charging delivery fee, if the customer has to go and get it from some other place then why the delivery fee is charged? My money is gone and I didn't receive my product. This website is a fraud website. Highly not recommended.

So, I had successfully placed quite a few orders from this company in the past, having recently moved to Hong Kong. During my last order, I decided (foolishly) to exchange some products. God, NOT a good idea. The 'customer care' of their support service is shocking. I have emailed 5 times now and have been unable to get an answer to my simple question as to where to return the products (US? Hong Kong? somewhere else?).
All I wanted to know (before starting the whole return process) was where the items needed to be shipped back to see if considering an exchange even made sense in the first place cost wise. The emails I am getting back are not only terribly unhelpful but more importantly totally patronising, with an overuse of '!' ('our customer process is clearly stated on our website! We recommend getting to know it better.' (sic), referring me constantly to their policies while refusing endlessly to answer my simple question about where to send the products back.
The lady keeps on repeating quite comically 'our returns are easy and simple' in every single email. It is NOT: 4 days down the line and 5 patronising unhelpful emails later, I am none the wiser as to which country the returns are to be sent (I am not sure why they would not disclose the location. Do you send the order back to the moon!?) so I would say, order from them knowing that any exchange or refund will be an excruciating process...
(They have subsequently replied to my review of them with a fairly passive aggressive 'sorry, not sorry' reply. Quite childish and totally immature customer service )

I would never order anything from Care to Beauty again and I'm so sorry that I did. I returned product and I had to spend $20 to do so and then they gave me 1/2 the money back for the product! I did try the product and found it to be inferior and not what I wanted but they said that they do not take back any product once it is opened!! This is ridiculous as why would anyone return anything if they have not tried it?? I know of NO skin care company that does not accept returns for products that cause a reaction on the skin. Very bad customer service to boot!

Deceptive and misleading information

I bought something from the website. The price is almost twice than other websites (like Amazon). But the product said *2 so I thought it's a set of two, which makes the price reasonable. But I only found out it's actually *2ml when I received my parcel. It doesn't make any sense at all. Much higher than other websites and putting *2ml in the product title. It's easily to be considered as a set of two based on the price.

You claimed it's not your fault so I should cover the return fee. And surprisingly they only accept royal mail. Yes I can afford £20 delivery fee. And technically it's not your fault. But it's a business trick and it only makes your potential customer picture you as a liar and cheater.

Sure you lose nothing financially on this case (you don't pay for delivery fee and have the product back safe and sound). But there are so many online retailers out there and I choose to give you trust. However you only failed me and showed me how stupid I am to trust you.

I paid £20 for this lesson, not just for myself though. I'll let every of my friends and family know what happened to me, and suggest your potential customers in trustpilot, Google, Instagram, Facebook and etc. to think twice before they place an order in your website.

Doggy online retailers like Care to Beauty, are not going to last long.