I would have been happy to wait but it is now 3 weeks beyond the time THEY said it would take.
Going to try and get money back but Im worried that they have my bank details.
I really believe that this is a scam.
Review by Sibut Birckhead2 weeks ago
avoid!!! they didnt had everything i ordered and sent me partial order and never refunded the rest money.keep away from this site!
Review by Mayalin2 weeks ago
DO NOT ORDER FROM HERE. 3 months on and still haven't received anything. Terrible customer service!!! They are now changing the order, and only willing to refund the items they don't have in stock in "points".
Seriously don't do it!!!
Review by Afrogem2 weeks ago
FRAUD FRAUD FRAUD
DO NOT USE THIS COMPANY - HERE IS WHY ;
1. THE PRODUCTS THEY ADVERTISE AS SELLING THEY DO NOT HAVE IN STOCK, SO EXPECT TO WAIT MONTHS AFTER PAYMENT TO... WELL WAIT, NOT RECEIVE... WAIT
2. COMPLAIN TO THEIR 'CUSTOMER SERVICE' - WELL YOU CAN BUT THEY'RE AS USEFUL AS A GLASS HAMMER - SO DONT EXPECT ANY SERVICE FROM THEM. IM ON MY 20TH EMAIL TO THEM LOOKING FOR ANSWERS
3. AH YES THE REFUND THAT THEY HAVE TO GIVE YOU BY LAW ... WELL THAT APPARENTLY TAKES 12 WORKING DAYS .. BUT WAIT THERES MORE .. THE SYSTEM SEEMS TO NOT BE WORKING AND SO ON THE 17TH WORKING DAY YOU ARE STILL OUT OF POCKET AT THEIR EXPENSE.
AVOID THESE FRAUDSTERS AND THEIR CRIMINAL COMPANY ! THEY NEED TO BE SHUT DOWN !.
WISH I HAD READ THESE REVIEWS BEFORE ORDERING AND WASTING MY MONEY
THIS IS A -5* REVIEW, UNFORTUNATELY 1 STAR IS THE LOWEST THIS SITE ALLOWS
Review by PigGirl Etzel2 weeks ago
I just found trustpilot wish I’d found it sooner! My money disappeared but every time I try to contact they keep saying what is order number they never gave me one just my money went to them. I contacted PayPal who gave me all the details they should need to prove I paid and they just keep sending please send order number.
Other reviews are true please do not use the only person who will loose is you.
I have to add a postscript that the order they said they could not find did arrive here today, go figure. So I can say I did get my order but very late and they did say they could not find my order which still makes no sense. However I have revised my opinion to say I did receive it and changed my rating a little.
Review by Namus4 weeks ago
order not delivered.
awful (!!!) customer service
avoid like a plague !!!
Review by Beverleycat Derrow1 month ago
Awful company, I have been waiting 3 months for a refund because good were not delivered.
Now I will try to get my money back via Paypal
Review by CrazyAndy Burdeau1 month ago
TERRIBLE £100 PLUS ORDER NOT RECEIVED THEY ARE FIGHTING MY PAYPAL CLAIM SCAMMER AVOID!
Review by Wengpang1 month ago
When and if I receive my refund ..I am prepared to change my review.
Meantime .... don't trust this lot with your money.
1) Order took 2 weeks to arrive
2) The order was wrong. Their mistake
3) Sent me the basic product when I ordered the premium
4) Didn't replace but offered to refund
5) Nearly 3 weeks later .. no refund received
6) Frequently emailed with a request to clarify status of refund but continue to get evasive replies ...system is down, we're going through things in alphabetical order ..blah blah blab
CONCLUSION: Dodgy. Unreliable. Dishonest.
Deal with this mob at your own risk.
Review by EvelynBaker1 month ago
It's a hoax company. will take your money but the goods will wait for a loooooong time. No communication. MAYBE you will get your item.
Review by Shamia Plates1 month ago
Very bad service they took my money and I’m still waiting for my refund...... very bad service there is know one to speak to there....
Review by PhilipL1 month ago
Ordered an item through Carethy.es on the 10th August and have still not received it yet. I have contacted them several times and asked for a refund but have still not received my money back. At first they tried to palm me off with a credit for the amount that I had spent, of course I would have to spend it on their website. I objected to the credit and have asked for a full refund, I was told that they are waiting for a response from the supplier, then I was told on 2 separate occasions that my refund would take 14 days, this was 4 weeks between each response.
This is the worst customer service I have ever experienced. I am still fighting for my refund and will never use this company again. Wish I had read the reviews beforehand.
Review by Hattem1 month ago
Bought about 1 month ago , no shipment , had to email to find out about my goods, said no stock , i totally forgot about it but when i checked order was cancelled and no one bothered to contact me about this. how am i supposed to get my refund?
Review by Bogata1 month ago
Worst ecommerce company, I came across ever. They are Total Scam.
Once order booked and you make the payment. They dont care about you n your order BUT your paid money is theirs now.
They are stealing money from people and seems to just be getting away with it.
Review by Ahavas1 month ago
I asked for a refund and they claimed 15-20 days. This is a SCAM as they're hoping that customers will forget about it.
I highly suggest to anyone who's a victim to OPEN A DISPUTE with your credit card or debit card (you can do that with debit cards too) provider, and to make a complain to Google Ads and Adyen (payment provider)
These 2 companies will take your complains very seriously and ban this unethical company
Review by Redmenis Assibey1 month ago
I have the same complaint. I have ordered two orders and now months later NO items and they still have not refunded me even though I have requested my money back. They admit I did not receive items and keep saying they will look into it. Totally dishonest and they are making me rewrite my review on this "TRUST PILOT" because they do not like people knowing the truth about how they have taken my money and never gave me anything in return.. I have been delivered NOTHING for over 100 euros and No refund,
Review by Darkblueice Brohus1 month ago
Due to the other reviews on Trustpilot I realised I had made a mistake ordering from Carethy and not doing research beforehand.
Shipping was very slow (Ordered on the 31st of August and received my package on the 19th of September) and during that time I questioned the authenticity of this site a lot and was about to call up my bank saying Carethy scammed me. I emailed them asking about the expected delivery date and got back a link with the tracking details (not quite answering my question hm). I was also annoyed by the space of emails I received from Carethy which seemed off and was in Spanish.
I am very lucky that my order actually arrived in Australia. However, the Tangle Teezer hairbrushes I ordered were a bit bent and the boxes were squashed due to the lack of care when the delivery service Spring handled my package.
Overall, would not purchase from Carethy again due to their inconsistency and lack of care for their customers. I’d rather stick to ordering hairbrushes from Priceline or Hairhouse Warehouse.
Review by Lazaidus Mizerek1 month ago
Awful, ordered a product in May and they made no contact with me to explain that they could not supply the item. I had to contact them which I did in August. I then requested a refund, in August, it is now October and I still have not received my money back. Avoid like the plague - this company is horrendous!!
Review by ScottBraeger1 month ago
I made a order because the price was very attractive. But, after the payment i checked the reviews and was very disappointed, most of them said that never received anything. I accepted this in that time. But, that was a surprise when I received email, exactly at that day when it supposed to come, that my delivery is coming today from 10.00 till 14.00. And it is arrived!!!!
I am very happy!!!
Review by Swed1 month ago
Worst online shopping experience ever. I feel obliged to warn people to stay away from this. I was left waiting for my order for weeks, after querying I was told it was not in stock. I cancelled my order and was promised a refund within 14 days. Months later I have still not received my money back.
Review by Charalampow Celiker1 month ago
Simply put these people are criminals and this is a scam. I don’t understand how google haven’t already removed this fraudulent site.
Review by Rebba1 month ago
Unfortunately it's not possible to give them no stars but this site forces you to choose at least one.
I ordered 2 products on the 24th of June of this year. About a month later I realised they hadn't arrived, and I hadn't received a dispatched email.
So I got in touch, to be truthful, they do tend to reply to the contact me requests within a day, that's the only positive thing I can say.
The first agent told me the product I ordered was out of stock
(No problem Carethy but you could have informed me of that and not just taken the money and gone dark)
I asked to be refunded.
The agent assured offered me credit plus 20% but I opted for an actual refund because the initial lack of communication created a poor first impression.
Some 7 or 8 attempts at resolution and 2 and half months later, still no refund.
It's possible I am an outlier but this has been by far, my worst experience shopping online ever.
I would absolutely never purchase/order anything from this site.
Review by Peschaud1 month ago
This is just a scam site. I ordered aftershave - never received and when I chased the laughingly entitled "Customer Support" I got some rubbish reply about waiting 24 hrs to see if product arrived (ordered 3 months ago) AVOID AT ALL COSTS. If I could award 0 stars I would
Review by Mikateko1 month ago
I’m not understanding why everyone has such negative reviews. These reviews seriously freaked me out since I read them after ordering my product. Well guess what.. the service from Carethy was AWESOME! I received my product within 2 weeks of ordering. Coming from China I expected it to take much longer.. I am a very pleased customer and recommend their service for all your personal needs.
Review by Keita1 month ago
Appears to be a scam website.
Made an order on 6 July 2019 and payment was taken at the time of ordering.
Chased my order on the 30 July and was told (for the first time) the product I had ordered was not in stock. Carethy suggested I contact them again in 48hrs and then I could decide whether to ask for a refund
Contacted them on 1 August and requested they return my monies, which they confirmed would take a maximum 14 days.
Still awaiting refund.